FAQ

Our rates are calculated on a daily basis and therefore are subject to change dependent on availability and season. You can easily enter the arrival dates in our booking engine and our system will search the best available rates for you.

Generally, rates will increase, the closer to the date of your stay and are subject to change dependent on availability.

All prices, unless stated otherwise, are on a per-room-basis, and based on two people sharing a room.

Our best prices are guaranteed when booking direct with the hotel via our website www.dalhousiecastle.co.uk by emailing [email protected] or calling us on 01875 820153. Direct bookers will receive the best rate, the opportunity for a priority room upgrade (subject to availability), a 10% discount on retail items, spa products and treatments and a choice of either a complimentary cream tea or a £10 food and beverage voucher to spend during your stay.  In the event that you need to cancel or modify your reservation you’ll have the flexibility to talk directly to us to make the necessary changes, only when booking direct.

The APR offers a discount on the daily rate, with the value of the discount dependent on the booking date. In general, you can save between 10-15% on the cost of your stay. Please note that this rate is not eligible to be cancelled free of charge and a non-refundable deposit is due at time of booking. If the hotel is notified up to 48 hours prior to arrival, guests may transfer their booking to another date within 6 months of the original arrival date. The rate for the new date will apply and any increase in rate will need to be paid for by the guest at the time of transfer.

We warmly welcome children to the castle and have a selection of bedrooms and suites that accommodate up to four people either in one room or by means of interconnecting rooms.

Yes, we offer family-family rates at Dalhousie Castle. Children under two years are welcome to stay at the castle free of charge. Cots for infants are available for an additional charge of £15 per cot, per night.  Children under 16 years are charged at £25 per child on a bed and breakfast basis. We also offer a children’s menu in our Orangery Restaurant where we recommend an early sitting. Children occupying their own bedroom will be charged at full tariff.

Regrettably, owing to its construction, Dalhousie Castle does not have an accessible room or easy wheelchair access and, despite our best efforts it is has not been possible to install a lift in the castle. Ground-floor rooms are available at Castle Rocks within the hotel grounds.

We welcome well behaved pets in our lodge house, Castle Rocks, just a two-minute walk from the castle. Regrettably, pets aren’t allowed in the bedrooms, spa or restaurant areas within the main castle.

We provide the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

Bedrooms are available from 3pm on the day of arrival.

Check-out is at 11.00 am. A late check-out until 1.00 pm can be requested for a supplement, subject to availability. A £25 supplement applies to a late check out until 12.00 noon, and a £50 supplement applies to a 1.00 pm check-out.

If you know that you will be arriving late please contact the hotel so that a member of staff can be there to greet you on arrival.

We have plenty of free of charge parking spaces at the hotel for use by our guests and visitors to the hotel. All vehicles are left at the owner’s risk.

Reception is open 24 hours and a member of our team will be at your service day and night.

Unfortunately, we aren’t able to offer a shuttle service, however our Reception team will be happy to assist you to find public transport or will call a taxi for you.

Dalhousie Castle is just eight miles from the centre of Edinburgh. The easiest way to get into the city centre is by train. The nearest train station, Newtongrange Station, is just 1.7 miles from the castle, with trains running to city centre (Edinburgh Waverley Station) every 30 minutes, with a 22-minute journey time.

Dalhousie Castle is 16 miles from Edinburgh Airport by car, via the City of Edinburgh Bypass/ A720. During peak times we recommend that you allow an hour’s travel to the airport as traffic can be heavy. Buses also run from Edinburgh city centre to Edinburgh Airport every ten minutes from the Waverley Bridge bus stop, with a 30-minute journey time. Trams run every ten minutes to Edinburgh Airport from St Andrews Square in Edinburgh city centre. The tram stop is located opposite Edinburgh Waverley train station via the Waverley Steps exit. The journey time is approximately 35 minutes.

If staying in the main castle, your invoice will be placed under your bedroom door on the morning of departure. Alternatively, we can email you a copy of your invoice prior to departure. Guests staying in Castle Rocks will have their invoice emailed to them on the morning of departure.

Please contact [email protected].  Our rooms are cleaned daily, so it’s likely that your item will have been found by our housekeeping team and stored for safe keeping.

In accordance with the Smoking Act of 2006, smoking is not permitted within any internal area of the hotel.

WIFI is available free of charge at the hotel. Due to the thickness of the walls throughout the castle there are some areas of the hotel where connectivity can be patchy and in general the WIFI is better in the public areas of the hotel.

Yes. Each of our bedrooms is stocked with a selection of Temple Spa toiletries to use during your stay including soap, shampoo, conditioner and shower gel.

Yes, we have two on-site restaurants, The Dungeon which is open daily for dinner and The Orangery which serves breakfast, lunch, afternoon tea and a bistro style dinner.

Once a dark and fearsome place, The Dunegon Restaurant is now a warm, atmospheric dining room where candlelight flickers across the barrel-vaulted ceiling and shining suits of armour. The food is award-winningly good, as Head chef brings a dash of French sophistication to a menu rich with the finest Scottish produce – earning two AA rosettes for excellence. Please note: we keep this special place for adults only; groups with children under 12 years old are welcome to dine with us in The Orangery.

In contrast to the atmospheric mystery of our Dungeon Restaurant, the Orangery is a bright, airy place to eat, drink and relax, its huge windows giving a fine view of the South Esk river and the rolling Scottish skies overhead. Family-friendly and informal, this bistro-style restaurant offers a modern mix of Scottish and European cuisine with plenty of family favourites to keep everyone happy, whether you’re here for a hearty breakfast, laid-back lunch, afternoon tea with Champagne, or dinner as dusk settles across the castle estate.

Breakfast is served between 8am and 10am (10.30 at weekends) in the hotel Orangery Restaurant. Breakfast may also be served in your room. Please complete the breakfast card located on the back of your door prior to 3am and place it outside on your door handle ready for collection.

Yes, of course you can enjoy a meal or drink in our Restaurants. Table reservations can be made via our website form, or direct with our Reservations team [email protected].

Packed lunches and picnic hampers can be arranged with pleasure; however, we ask for as much notice as possible, preferably at least 24 hours please.

Yes, we are very happy to accommodate any special dietary requirements you may have. Please let us know of your requirements at the time of booking so that we can discuss your requirements with our chef.

Room service is available throughout your stay and a room service menu is available in your bedroom. A tray service of £3.50 will be applied to all room service orders.

Yes, you may book a table online via our website Restaurant page or reserve a table directly with Reservations team [email protected]. You will find a sample menu on our website.

Please contact [email protected] or 01875 825728

Please contact [email protected] or 01875 825728

Yes, we’d be delighted to arrange a whisky tasting in the Library with a member of the Dalhousie team who is knowledgeable about whiskies. Alternatively, a whisky tasting can be arranged with Glenkinchie Distillery. Please ask the hotel team for details prior to arrival by emailing [email protected]

We offer a wide range of therapeutic and beauty treatments using products from the holistic, vegan spa brand Ytsara. More information on our treatments can be found by visiting our spa page online https://www.dalhousiecastle.co.uk/spa/ or by emailing our therapists directly at [email protected]

All hotel residential guests are welcome to use our spa facilities while staying with us and this is included within the cost of your stay. We are currently operating a Covid-safe booking system for all spa users and therefore time spent using our facilities will be strictly limited.

Unfortunately we cannot currently take spa bookings online, however spa treatments are available to book by contacting our Spa team directly at [email protected]. Your Spa therapist will be able to liaise with you about individual treatments and if appropriate the best sequence in which to take them.

No. Bathrobes, slippers and towels are provided for your comfort during your spa day and included in the cost of your spa experience. We advise changing into your robe before any spa treatments. There are lockers available for your use in our changing area. Swimwear must be worn at all times when using the Spa facilities. Robes are permitted when taking lunch or afternoon tea in The Orangery.

Unfortunately, persons under the age of 16 years are not permitted to use the Spa facilities.

Yes, we have electric vehicle chargers on-site for use by our guests. These are charged at £0.49p per kwh.

Please contact us directly on [email protected] and our team will be happy to help you.

No; a credit/debit card number is required to make a reservation. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.

Please refer to booking terms and conditions for details, https://www.dalhousiecastle.co.uk/terms-conditions.

We accept payment via all major credit cards through our online booking engine and by telephone.

If you have booked a stay directly with us and your travel plans change you can cancel or modify your reservation in accordance with our Group cancellation policy which can be found on our website https://www.dalhousiecastle.co.uk/terms-conditions Please note that our booking terms and conditions relate only to bookings made directly with us (either via email, by phone or through our website www.dalhousiecastle.co.uk). You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email.

Please refer to the specific cancellation terms provided by your booking agent and contact them directly to change your booking. Regrettably we are unable to make modifications to a booking contract of a third party.

The APR offers a discount on the daily rate, with the value of the discount dependant on the booking date. This rate is not eligible to be cancelled free of charge and a non-refundable payment is due at time of booking. If the hotel is notified up to 48 hours prior to arrival, guests may transfer their booking to another date within six months of the original arrival date. The rate for the new date will apply and any increase in rate will need to be paid for by the guest at the time of transfer.

Depending on the rate that you have booked you may cancel or change your booking in accordance with our terms and conditions which can be found online https://www.dalhousiecastle.co.uk/terms-conditions

Regrettably it isn’t possible to make a group booking online. Instead, we recommend that you call us on 01875 820153 or email us directly [email protected] to discuss your group reservation.

The most common reason for not getting a confirmation email is typing your email address incorrectly. Please double check your email address before completing your reservation. In some cases, our confirmation email may end up in your “spam folder”. If you do not receive an email after you have made a booking, please send an email with your booking number and details to [email protected]

We offer special promotions which are publicised to our loyal contacts on our database and on our social media channels. The easiest way to hear about offers and events is to follow us on social media via the relevant icons at the bottom of this website page, or to subscribe to our twice monthly (at most) email newsletter.

You will find a link on our homepage in the footer, where you can subscribe for our newsletter.  If you wish to unsubscribe in the future, you will find a link at the bottom of each newsletter.

Yes.  All guests who stay with us are entitled to return to Dalhousie Castle, or any of the hotels in the Robert Parker Collection at a discount of 10%. You will be sent a booking code to use when making your next reservation.