Tracy was a pleasure! To the owners, I hope you read your reviews! Find a new management company !I am writing to express our deep dissatisfaction with our recent experience renting your condo.Prior to our arrival, we received no check-in instructions whatsoever, despite reaching out multiple times with no response. When we finally arrived, we had no idea what unit number we were assigned to, and contrary to your promise of a “keyless, with flexible arrival, there was no key fob or access provided. We later discovered that the key fob wasn’t even at the unit—it required a separate trip to the office, which was closed, and we weren’t given the lockbox code to retrieve it. To make matters worse, the gate guard refused to let us through and even hung up on us, stating there was no documentation of our stay, despite our credit card already being charged.Throughout this frustrating ordeal, every employee we interacted with was extremely rude and dismissive, making it seem as though this chaos was our fault.