It was a pleasure hosting Omar! We hope to host them again in the future!
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It was a pleasure hosting Omar! We hope to host them again in the future!
The air conditioning and pool heater were not working at check in. Two hours before check in the air conditioning problem was told to us and offered portable units to us. That worked. We called Saturday after check in about the pool heater problem. We didn’t get service until Tuesday. I think a 10% refund for these issues is appropriate…. I look forward to a response.
Had a leak in the ceiling when we arrived. They were fast at responding to things we needed. Down fall is the place has roaches.
To sum it up. The property had everything we were looking for when we booked 2 months prior our arrival, Most importantly the large rooftop decks for sun, sunrises and amazing sunsets and the second level decks that were accessed by the the two upper bed rooms which would have been great for the beautiful morning or evening before bed. Upon arrival we were able to use the entire property for all of one full day and then the property management showed up and locked us out of the rooftop decks and the second level decks…..from our understanding is that the railing needed to be inspected…..why was it ok for us to use it for one night if it was a “life safety issue” and then shut us out from using it the rest of our entire trip… I was told they need to follow the law, and I understand that there are codes to follow but why wasn’t that disclosed prior to our arrival? So from that point on I had called and text the property managers to get some kind of an update and sometimes twice a day….all I told when I called or text was that they had a team working on it and it was an owners issue.. well I cannot call the owner so that’s were management comes right into play….i still have not received one call back from them and we are no longer there from our 8 day vaca. they did not EVER get back to me about any updates, 7 full days they would not call or text me anything. I had to call… this in my opinion is terrible property management! We paid a hefty ransom to stay at this property..
We had 14 people in our group. It was a great house. Had plenty of room. Very clean. Pool and hot tub was awesome along with the outdoor bar area. Very short walk to the beach. Will definitely stay here again!
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