Modern High Rise Condo w Private Patio—Downtown — Guest Reviews

Great place to stay in downtown Kitchener.

Wir haben über einen Monat in dieser schönen Unterkunft verbracht und uns von Anfang an sehr wohlgefühlt. Die Wohnung ist ruhig gelegen, sauber, gemütlich eingerichtet, und das Bett ist sehr bequem. Lediglich etwas mehr Geschirr wäre wünschenswert gewesen. Die Lage ist zentral: Die Innenstadt und der Victoria Park sind fußläufig sehr gut erreichbar und auch die Anbindung an Bus und Bahn ist sehr gut. Die Gastgeber waren sehr freundlich und hilfsbereit, sie haben schnell auf unsere Fragen reagiert und uns bei Bedarf unkompliziert weitergeholfen. Wir haben unseren Aufenthalt sehr genossen und kommen gern wieder! Vielen Dank!!!

Really enjoyed my stay very intimate very clean unit sushi restaurantdownstairs;)

Worth it

Check in was the biggest problem and communication otherwise good

There was also no volume control for the TV. Not on the remote. Not on the TV. Very frustrating. Positive: The person at the corner store where I was to collect the keys (identified as the place to go if there were problems) was exceptionally helpful. Otherwise, I don't think I'd have got in. Negative: When I went to click the required link to complete the process for my Boarding Pass the link had been removed from the email. The phone number I was given provided no help at all. Thank goodness the name of the corner store was available.

The appt location works for proximity to places around. Poor customer service, save yourself the headache. The pictures look better than the actual place , basic place with old towels. The listing clearly does not tell you everything until a day before check in. They use a different website for instructions outside of Airbnb. I was sent a different address at an Indian Bazaar Market where I had to pick up the Appt key. The owner /manager at the market who handed the key insisted that ‘I must ‘ bring back the Key to same location on checkout despite explaining that I had an early morning 7am flight at Toronto which is an hour drive. He then rudely said they open by 5am and will be there for me to drop the key after checkout. All this information was clearly withheld on booking and sent as checkin info the day prior. So imagine my frustration with my bag from Toronto airport and having to transport first to a different place for key to banter words with a rude older Indian Man.

We had a great stay at Hazel and Taylor’s Airbnb. The place was clean, comfortable, and in a great location. Their communication was amazing from start to finish, making everything easy. We’d definitely stay here again!

The listing itself was fine, but the check-in process was a serious problem. Keys are held at a convenience store 10 minutes away — which would be workable, except the store's hours had changed and it was closed when I arrived late at night. The host had explicitly assured me keys would be available 24/7, so I had made no backup plan.I was left without access to the rental and had to find and pay for alternative accommodation at the last minute. The host was responsive over messages but unhelpful — repeatedly insisting the store was open despite it clearly not being. The next morning I had to make an additional trip (and pay for another car ride) just to retrieve the keys.The host promised a one-night refund for the trouble. I'm still waiting for it, and they declined to cover the extra transportation cost their misinformation caused.If you're considering this rental: confirm key pickup logistics independently and have a backup plan if arriving late. The experience left a lot to be desired.