This home is definitely 5 star! It has everything you could need. Michael was a very responsive host that cared about out stay. Would definitely stay there again.
Each review shows: source · star rating · date · guest comments. Reviews are grouped by traveler type. Persona ratings reflect the average score from guests in that category.
This home is definitely 5 star! It has everything you could need. Michael was a very responsive host that cared about out stay. Would definitely stay there again.
Michael’s place was great. Lots to do and plenty of room for a large double family. The place was beautiful and well presented. We booked the home for the cold plunge and sauna but unfortunately the cold plunge was not cleaned and we missed out on an entire day of usage. The place was clean but there were no robes as described in some of the reviews and pictures. There were also some key essentials missing like a lighter for the fire pit and the grill did not work. We needed salt and pepper, oil for cooking and a few other essentials that were not at the home but specifically listed on the rental. We didn’t end up picking up as we were only staying for two nights and was not worth it for just a day. Michael was very good at communicating and was able to deliver a hose and lighter for the next day so we could drain the cold plunge ourselves and were able to use it. It takes about 6-8 hours to cool to 40 degrees if you like it super cold. Overall good stay, the gym was a great highlight!
There are no words that can describe how beautiful this place is the pictures. Tell it all the aesthetics, the gym literally looks like you walked in and paid. He even has the wipes to wipe down the equipment .The bathrooms were exceptionally clean. The couple of issues we had were taken care of immediately . Nothing in the home was bad
Beautiful location what you see is what you get. Be ready for lots of visits from the local bear community. We even saw a mama and her 4 cubs in the one yard one morning. We would definitely stay here again.
We loved our stay and all the awesome amenities! This worked perfectly for our family and felt very private! Great location and we LOVED the gym!
We had such a wonderful stay! Great location and made lots of wonderful family memories. Beds were super comfortable and house was very clean. We would absolutely stay again. Highlight of the trip was being visited by a bear on two different days!
The Airbnb was a wonderful place to enjoy a week of r and r!
What a gem! My family will definitely be returning. The house was absolutely gorgeous and had everything we could need. The views were beautiful. Michael was so responsive about any questions we had. We would highly recommend this property!!!!!
Beautiful home. We went as 7 adults, 5 children & 2 pets. The home was very spacious and had something for everyone. We really appreciate how close the playground was to the fire pit, grill and home, with huge dining room window facing the playground, we were able to allow our young children to play in the playground and were easily monitored by everyone in the home. The gym is probably the best in-home gym I have seen, well equipped with equipment much better than you would find at a Planet Fitness. I will highly recommend this home to anyone, especially family with kids.
Amazing mountain views with great health and wellness amenities!
Mi familia y yo nos gustó
Enjoyed our stay!
We enjoyed our stay at Ember And Ice tremendously. We utilized the recovery aspects using the cold plunge, hot tub, and sauna daily after much physical activity for the events that we were in town for. The house is set up with bedrooms in two wings which makes it feel private and spacious when renting with other family or friends. Their capacity allows for a comfortable size get together. Michael and Jill were responsive and flexible with last minute changes. They have the home well outfitted with linens, towels, a kitchen you could host Thanksgiving out of, throws and pillows, and bathrobes and slippers. So many thoughtful details to make for a relaxing and comfortable stay.
Positive: the game room and the jacuzzi Negative: nothing
Pasamos una gran Navidad en familia disfrutando las comodidades de la casa y del hermoso entorno.
Overall, the cabin was very nice in the area was beautiful. My family had a very nice Thanksgiving! Positive: There was plenty of space for our family of 10 and loved the game room and the living room with the fireplace and the outdoor space. Negative: There were just a few things that needed attention, two of the TVs in two of the bedrooms did not work.
Positive: Loved the view, loved the inside, loved fireplace, hot tub, and swings/playhouse for great-grand-daughter. Negative: Gameroom games didn't work, info wasn't updated, two bedrooms had remotes that didn't work even with new batteries, kitchen stove cracked, fireplace remote did not work, gas firepit listed, it was wood so had to find somewhere that sold wood, and hot tub directions incorrect so wouldn't turn off. If new owners, which we were told later, they did poor job of checking everything before renting out. We left it very clean and felt for all the inconvenience we should of at least got pet fee back.
Run! They gave me $250 back but that was nothing compared to the $2200 that was spent for a house that was run down Positive: The set up of the house and it was clean. Negative: The hot tub was broken and the water was brown. The gas fire place and outdoor fire pit would not work. There were pieces of the kitchen floor missing. The chair had very dirty cushions that were in the living room. The Pac-Man game was broke which left a pool table and one table game for the game room. Holes in the bedspread and the walls.
All in all a good family stay, however, the previous guests had left dirty dishes in the cabinets and the air ducts are in desperate need of cleaning and the floors have some gaps and missing planks.
The Gatlinburg Black Bear BNB has good space . however the frustrations began as we checked in. Cleaners were present for 50 minutes beyond our check in . I had to reach out to the hosts multiple times to resolve a issues. Floors were filthy &made socks and feet black. We had to buy cleaning products, bathroom soap, towels, toilet paper, paper towels, and trash bags. Two Tvs did not work, linens smelled of perfume & had makeup on some of them.. One bathroom reeked of urine, a shower leaked through the ceiling, & another has a shower door that sticks heavily. One arcade game does not work & hasn't, remove it as an amenity. The WiFi info is listed incorrectly. The microwave does not turn , creating hot spots in foods. Pool passes are not present as advertised . Photos and amenities are outdated from listing. A high cost for the lack of consideration from “Professional Airbnb-ers” listed as Superhosts! I did contact them before this review, their reply was simply lip service.
The stay here started as a horror. We had to wait a few hours for the people to fix the lock and 2 more hours for the cleaners. we couldn't get inside the house until it was finished and after a long drive it was not very pleasant. This horror continued inside as the fridge was not working properly and there were plenty wrong with the house. Dirty towels, broken trims, our perishable items being expired because of the fridge. However, things did get better. Michale & Jill were very helpful and super friendly in providing appropriate accommodations and making sure we had the best time we could. They provided prompt fixes and even delivered us a mini fridge and new towels and toiletries. They were very helpful in providing directions and overall pleasant to communicate with. I will say this was definalty an unexpected turn of events for them and just a bad timing for us. I am sure they are good hosts but our stay was unfortunately dissapoitning.
Cabin Place needs cleaning and house needs to be updated. If you come bring your own towels as the ones that are supplied are very inexpensive and not adequate. Road to unit is very hilly use caution. Great location and fun outside area if you have dogs We will be back
Booked this for a bachelorette trip and it is not worth what we paid. First things first the floor was filthy dirty we took our shoes off and our feet literally turned black on the bottom from how dirty it was. There were no where near enough shower towels, this house is supposed to sleep 16 and there were 8 towels… the fridge barely kept the food cold and maintenance was supposed to come out and look at it but never did. The return vent in the kitchen was COVERED in dust looked like it had never been cleaned. There was old food left on top of the kitchen cabinet. Lots of chairs were broken. There was mold in the hot tub, there was no hand soap which was supposed to be supplied. The back screen door wouldn’t close and the screen fell out just by touching it. The coffee pot had leftover coffee from people before us, the pots and pans were all dirty, the stove was coated in dirt and stains. Very very disappointed in this property, I had high hopes especially for what we paid.
Our stay was lovely. Enough space for a large family and extremely responsive hosts. We had a few kinks which were swiftly tended to. Thank you for the opportunity to use your home on our family trip.
It was a nice getaway
We will book again! Positive: This cabin was spotless and very welcoming! Awesome views!! We loved the whole vibe and we felt right at home! Great location and not too far from downtown Gatlinburg. Maybe 30 minutes or so from Pigeon Forge. Alot of attractions. Quick response from host. May visit 2024! Negative: The narrow roads! Just kidding! LMAO!!! It was scary and dark at night so be careful!
stayed for our bachelor/Bachelorette trip, was a great stay!
We enjoyed our stay! The hosts were great with communication. The home is a perfect layout for multiple families staying together and is kid friendly. There was a high chair and pack & play provided which was helpful. The outdoor space is perfect and has gorgeous mountain views and we enjoyed the hot tub as well! There are areas of the home that need maintenence and some TLC which we let the hosts know about after our stay. (I.e. upstairs bathroom shower door doesn't close all the way, missing floor board in front of the dishwasher, cracked light switch cover in the kitchen) Overall, we enjoyed our family vacation & the hosts are very responsive!
Positive: Game room Negative: Nothing
Un lugar mágico
This place is great for accommodating large families or get togethers as there was plenty of beds and places to hang out. Unfortunately it isn't the cleanest place i've stayed, there were sticky parts on some of the floors, mold on the shower liner, hairs on some of the sheets and towels, and simply not enough of regular household items such as paper towels for a party of 16. For a 2k weekend stay we expected a certain level of cleanliness and access to all advertised amenities such as the hot tub which was dirty and under filled on our arrival or the pac man machine which was out of operation. The cabin it self is in a beautiful location but be mindful of the weather on your own as there was a downed tree which made the drive up dangerous and resulted in no power for our first night of the stay. Definitely some issues you wouldn't experience at a hotel but more space to do as you please so do your own cost benefit analysis.
This was a great stay for my family. The queen size bunk beds were amazing!!!
Family vacation The house is perfect for a family, but definitely needs some updating and a deep clean. The broom falls apart and the vacuum doesn’t work. The master shower has black stuff growing on the door. I love the layout of the house, but they need a deep cleaning or let the renters know they need to plan a day to clean the floors and dog hair.
Beautiful place and had everything we needed including the complimentary smores. Definitely recommend for anyone visiting the area.
My family and I had an amazing experience! The place was clean, comfortable and entertaining. The hosts were responsive and helpful. The scenery was beautiful and the environment felt safe. Definitely worth it!
We had a wonderful time renting Michael and Jill’s place for a friend reunion! Everything was exactly as described, and the place was a great fit for a group of adults. The decor is so cute and functional, and we had plenty of space for any activity. The hot tub is great quality, the yard is beautiful, the tvs were so easy to connect music or shows too, and we had the relaxing vacation full of board games we were hoping for! Would definitely stay again.
Thanksgiving w/family in the mountains We enjoyed our stay. Check in/out was easy and the location/neighborhood was good. The house desperately needs a deep cleaning and some basic maintenance.
Great stay! Nice people very responsive. The scenery was great
very comfortable house, wonderful place. Our vacation was wonderful and we failed. have gold with a visit from a beautiful bear Lol
they call it black bear bnb for a reason!!
Beautiful house, stunning views. Got to see some black bears while there as well. When i found something wrong they responded and was willing to handle emmidiately. Would definitely advise this place.
We got to come visit this lovely cabin for our fall break! The hosts were quail to respond and the cabin was perfect! Everything was clean and well kept and looked just like the photos!
A beautiful cabin! Wonderful amenities! Complimentary s’more kit as well. Great hosts! Beautiful location! A fantastic time for everyone!
This was a beautiful place! Michael and Jill were very helpful and responded very quick with questions we had! Very cozy and great place to fit my family and friends! I would highly recommend this cabin!
Great place to spend the time with families.
Un lugar muy bonito y tranquilo para compartir en familia , o simplemente pasar unos días de absoluta relajación todo me encanto de este hogar
Great host.
One Issue after another...no NOT recommend!!! Booked this house for a girls weekend, mainly for the outdoor space. We had one issue after another. The house was filthy, outdoor areas were not kept and there were weeds everywhere. The hot tub didn't work when we arrived and we wasted the entire first night and morning waiting for someone who was "supposed" to come fix it. Eventually the owner (not property manager) was able to get the issue resolved. The hot tub was also not filled above the jet level. We had, what was supposed to be, a beautiful outdoor fire pit area. We had three propane tanks, all empty. They said they "believed" they filled them. Clearly all were empty and no one ever replaced/filled them. Linens were dirty (bed linens and towels). When we sent pictures of the linens to property manager they said they were not theirs, and that we brought them...Yet there were 4 matching blankets, in the location indicated on the "instructions" for the game room and fold out couch. It was one thing after another with no resolution. The back door was broken, the microwave didn't spin, the refrigerator was broken inside, and the kitchen, toilets & showers were filthy. We were beyond disappointed, especially for the price we paid. Not AT ALL what we expected. Also found it odd the Manager communicated outside of the VRBO website/app regarding issues and accusations. DO NOT RECOMMEND!!!!
The house was very spacious. The game room and hot tub were perfect after our long days out and about. overall we had a great time and would recommend
The hosts were very responsive to a few hiccups that we had, so that was nice. The drive up to the cabin was very nerve racking and we didn’t have much of a Mountain View. The space was perfect for the size family we had there. The game room was a huge hit with the kids!
overall, our stay was great. thanks for accommodating our family. it would have been nice to enjoy the pool as the weather was extremely hot and muggy. we also enjoy shooting pool, and luckily, we brought a couple sticks with us, as all of the house cues were broken. we did get a short backyard visit from some bears, so that always kept us extra attentive to what was there. we were a little disappointed in the cleanliness, especially behind the microwave, and also the handle on the vacuum cleaner was broken. we were surprised that housekeeping had not reported it yet. but again, overall, it was a great experience, and we would do it again.
My family enjoyed our stay in My family enjoyed our stay in the Smoky Mountains. We were told by the hosts that we wouldn't be able to access the home before 4 p.m., due to the cleaners prepping the home. The cleaning crew did not clean well. We found hair on the bathroom toilet and shower. The coffee maker had mud looking grinds left inside of it. They left bags of trash in the trash bin, which caused us to have to keep our excess trash inside the house due to the bin being full. The fire alarms kept going off at random. The hosts were very responsive to our issues and ultimately got them resolved. The home is definitely more dated than what you see in the pictures. The location is about 30 minutes from most attractions. Overall, our stay was a comfortable one. The beds were comfortable. Everyone enjoyed the game room, hot tub, fire pit, and peace and quiet of the neighborhood. Thanks, Michael and Jill.
Nice Experience. Stay overall was Good. Had some issues that were addressed by facilitators. My family had a wonderful time in the cabin. Tennessee is a beautiful state, with plenty to do, which made the stay a plus. Thank you for the accommodations.
We had a great time. The space and rooms are just what we needed for family reunion.
This is a great place to stay and would recommend to anyone looking for a spot near the Gatlinburg area. The location is VERY remote and about 30 minutes away from most of the nearby attractions. The hill to get to the top is quite a climb but well worth the effort. Within an hour of unpacking we had a black bear stroll through the back yard which was awesome! The hosts are SUPER helpful and prompt to respond regarding any questions you might have. It was overall quite clean and in great shape. There were some minor issues with inconsistent a/c between both sides of the house and lack of enough bath/hand towels for our group of 11 but we made it work :). Everyone in our squad had rave reviews about the place in the end and zero complaints. We unanimously agreed this would be a great place to stay in the future if we return to the area. Thank you so much for opening your home to our family Michael & Jill. It was an excellent week long vacation! 10 out of 10.
The place was great and we got to see bears on the patio, which was super cool! It was a mama bear and three cubs, so we stayed inside until they left and then were able to enjoy the outdoors again. The house is huge and gorgeous and my family had the best time!
Relaxing stay Our family really enjoyed our stay
The positives about the house were the backyard, hot tub, and fire pit. The beds are comfortable and the game room was a hit especially since we had lots of rain. The kitchen was well equipped but the cabinet doors are loose and there is a dip in the floor. The pots and pans are scratched up. The cleaning could be better. The hosts were responsive and great. We have made them aware of some of the issues and they said they would address them.
Beautiful home secluded in the mountains! Was perfect for a weekend getaway with our group of friends. Backyard is amazing with plenty of sunny and shaded areas. Lots of space and plenty of stuff to entertain! Thanks Michael & Jill!
The cabin was amazing and felt like being at home. We went as a family of 15 and had a great time. The beds were comfortable and was able to sleep great! Kitchen was prepared with whatever cooking equipment we needed. There are bears in the area and had 2 come by one morning which was amazing to see from the inside of the cabin. It was an amazing time and well worth the visit! Would definitely stay at the same place again if we go to that area.
Our group had an amazing time staying here! Plenty of room for everyone to sleep and accessible bathrooms as well. We mostly enjoyed the outside porch with the hot tub and porch swing area. Beds and couches were super comfortable for relaxing and lots of counter space for large groups. Great distance to downtown with a few nice shops close by!
Stayed at an amazing cabin with amazing hosts. Cabin was easy to get in, clean, and best of all, private! My family and I enjoyed spending time outside in the back patio!
This place was awesome and got amazing views.
Great spot high up on the mountain. All the amenities were in good shape and the place was clean. TVs have everything you want and the wifi is good. Hosts are responsive and give clear instructions for arrival and departure.
The house and surrounding areas were lovely! We comfortably fit 15 people and between the fire pit, hot tub, game room, and TV there was always something for everyone to do! Micheal and Jill responded very quickly and had provided lots of recommendations. Gatlinburg is a fantastic area and I would recommend checking this place out!
Black Bear BNB was perfect for our stay. The cabin is beautiful and the location is breathtaking. I loved that there were two wings to the upstairs of the house so if you were staying with another family, each could have their own private spaces. The hosts were responsive and friendly. More than accommodating for our stay. I’d definitely stay here in the future!
The views from the patio and deck are lovely! We had a perfect rainy day playing in the game room and since the hot tub is covered, we were even able to get outside! Michael and Jill are incredibly responsive and quick to answer any questions we had. We hope to stay again!
It was ok but it could of have been better.
The place was very secluded, not exactly what we were expecting but loved every second. There’s plenty of sights to see up in the mountain we were on. With the seclusion, it did take a while to get from the house to literally anywhere. This was fine and all until we ran out of eggs one night and needed it for dinner. Overall, very satisfied with the layout and the cleanliness. Thanks for a great time!
Beautiful location. Nice quiet area on top of the mountain. Clean comfy beds. Love the mountain setting
The cabin and the view was beautiful! We felt right at home immediately. The beds were comfortable and there was plenty of room for the entire group. Instructions were very clear and the house was easy to access. We all had a fantastic time!
First time ever in Gatlinburg and thanks to this experience, we will definitely go back.
Beautiful house. Only got some pet peeves the house not having enough towels for guest, most of the tvs in the rooms didn’t work at all. Firepit outside never worked even after changing the propane tank. House need some dusting and a bit more deeper cleaning for it feel even more cozy. Not enough garbage bags or paper towels so there alot of little things it lacks to make the stay smooth. Overall isn’t a bad place to stay at but needs some attention in the little things that take away from enjoying the cabin fully.
The Wi-Fi works so bad!
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