The house was well appointed, comfortable, with a very well stocked kitchen. Unfortunately the pool was not working during our stay. We notified the property manager first thing in the morning our first day and they said they would take care of it. The pump was not working, the water not circulating, no heat, lots of debris. We went to the beach for the day, came back and nobody had fixed it. I reached out again and they told me that the regular schedule for pool maintenance was Tuesday and that was the earliest. They came Wednesday and told me the “repair had been approved and part ordered”. I reached out Thursday and Friday. They kept saying they would keep me updated. No fix, no update. They offered me an insignificant refund amount in exchange to sign a form that I wouldn’t leave a review, then told me that the owner didn’t agree to my requested refund amount because “he had a photo of the pool working before I checked in”. Then why approve the repair and order a part? They are lying, I believe they knew the pool was not working before I checked in. It was completely unusable. I refused the refund. We would never have rented a house without a pool and their total local of care in fixing the issue for us was maddening. Will never rent from them again.