Host & Stay | Windles — Guest Reviews

Perfect for our party of 4 adult friends and their children. Lots of space and different areas so didn’t feel on top of each other. Lovely outdoor space, lovely view and very peaceful. Clean, comfortable bedrooms, comfortable lounge and clean bathrooms. Decor was a little dated, with lots of ornaments but this was fine for us, and not unlike the pictures. Hosts communicated well before, during and after. A little hard to find, but probably my fault for not following hosts direct instructions and following postcode instead. Very nice, quiet surroundings. We had a lovely long weekend.

Positives:- Reasonable value- Spacious and well equipped (although lacked a dishwasher)- Bedrooms were comfortable- Horses and fields at the bottom of the garden- Good WiFi- The location is incredibly quiet- Good location for walking the southern end of the Cotswold WayNegatives:- The shower in the main bathroom needs fixing- The oven is unreliable - caused the fuses to blow- The tap in the downstairs WC only runs incredibly fast- The lights in the living room didn’t work well and were very dim- Cleaning not very thorough, especially the hob- Some items from previous occupants were left in the drawers- The driveway was very tight for 4 carsAlso, the access instructions should be sent at least 24 hours in advance

excellent

Booked accommodation in the afternoon. Accommodation wasn’t accepted until 1140pm by then we had to get alternative accommodation and it’s a no refund policy so lost all our money and forked out more to stay elsewhere. Avoid booking anything with this company unless you have at least 48hours for them to organise

Not happy, definitely not worth the money Positive: Clean sheets & towels Negative: Smelly, dirty, cold Couldn’t find thermostat for ages as hidden behind door (nothing to tell you where to find it!) didn’t heat up that well. Warmer outside! Shower took ages to heat up & tray didn’t drain very fast, standing in 5” water Plug didn’t work in kitchen sink, no cloth to wash up just very grubby brush Dishwasher tablets left but no dishwasher! Chairs in conservatory dusty. Clocks didn’t work except one.

Positive: Location was nice Negative: ​I recently booked a stay at "Windles" in Huntingdonford through Host & Stay for a group of eight, including small children. What was advertised as a cozy, well-equipped, non-smoking retreat was a disaster from the moment we walked through the door. ​The Reality of the Property: ​The Smell: Despite being a "non-smoking" house, the entire property—including the bedrooms—stank of stale cigarette smoke. This is a health hazard for kids and an absolute dealbreaker for non-smokers. ​The "Cozy" Atmosphere: We arrived to a freezing house. The fireplace featured in the listing? Broken. We were told we couldn't use it, leaving us with no secondary heat source and a very cold living room. ​The Kitchen Fail: We were a group of 8. The host provided exactly one small frying pan and one small saucepan. Cooking a family meal was impossible. There were also zero cleaning products provided, despite being listed. ​The BBQ: was missing and They did arrange a tiny replacement after we checked and complained, but it was not what was advertised. ​The "Customer Service" Fail: After complaining, Host & Stay’s "resolution" was to offer me a 20% discount on a FUTURE stay. Why would I pay more money to a company that failed so fundamentally to provide a clean, warm, and equipped home? ​They even tried to claim the cigarette stench was "residual smoke" from the fireplace—the same fireplace they told us was unusable! ​Summary: Do not trust the photos or the descriptions. Host & Stay does not maintain their properties to the advertised standard and their "goodwill" is just a marketing tactic to get you to book again. Avoid. ​#HostAndStay #TravelWarning #BookingCom #WindlesCottage #BadExperience #CustomerService