Host & Stay | Transporter Lodge — Guest Reviews

Stayed for 4 nights at the end of August with our 2 daughters aged 4 and 10. Lodge was ok but did look tired, carpets were in need of a clean and stains on furniture such as the large chair in the en suite bedroom. Kitchen sink was stained from tea/coffee from other guests. The site looks like it has been forgotten when speaking to the handy man he told my Husband the site wasn’t what it used to be a while back as used to have a bar and food truck on site for guests to use but no longer there. The pond was half drained with mainly stone and the sauna looked like it had seen better days. The washing machine in the lodge was not working so we had to contact Host & Stay they were responsive and issue was solved. Overall for the price we paid seems very overpriced! Seem to be over charging to make money to renovate the lodges but seems unfair guests have to be over charged for that! wouldn’t recommend as there are a lot better lodge sites in the area for same money.

Great place for a family to stay

Stayed in a group of 8 friends We had a lovely weekend and the weather was glorious The setting around the lodge is lovely pretty and peaceful We could not fault the lodge it was clean and well equipped with plenty of room for 8 people. The hot tub was clean and warm and enormous The only negotiation I can think of was the late check-in time 4 o clock and the very small fridge. For 6 people the fridge was way too small and also the shelves at the side were broken presumably from previous guests trying to overload it. Highlight of the trip for me was being greated by the lovely ducks who were a joy to watch All my friends want to go back so hopefully we will return soon

Lovely surroundings, clean accommodation, however a number of issues. 1. No hot water on second day, boiler indicated low pressure, fortunately my partner is a Gas Engineer, so problem quickly resolved. 2. Dishwasher didn’t work, report but handyman was not available for 2 days, however I was provided with a number for the handyman on 3rd day of it not working but didn’t bother ringing as leaving the following day. 4. Oven didn’t work! 5. Washer machine would spin, but not wash. The above wouldn’t have been that much of an issue if only staying for a couple of days, however we were there for 5 days. And after paying £1000 for 5 days, feel that the above shouldn’t have been an issue.

Huge place for 6 girls and 2 babies, beautiful setting and a short walk (45 minutes) to Great Ayton High Street. Thank you!

Good Lodge! Peaceful and just what you need for a break. Only downside is a very late check In & Super Early Check Out.

Beautiful lodge nice and clean a beautiful lake with ducks to feed and so peaceful and quiet I would stay again, it also has a park which is great for the kids !

Had an amazing getaway with my sisters! Such a lovely place to relax, switch off, and wind down with a glass of shloer. The views were stunning, the house was spotless, and the hot tub was incredible—I spent as much time in it as I could! We were lucky enough to have amazing weather too, which made the trip even better. A perfect escape and just what we needed. Would definitely recommend!

Our stay was very disappointing. The heating didn’t work at all, the hot water failed shortly after we arrived, and the property was freezing cold in winter. The boiler showed a fault, and there was no thermostat, with the host unable to tell us where it was or how to get the heating working. Although Charlie responded quickly, his replies contained no practical guidance and were simply holding messages. After six hours, nothing had been fixed and we still had no updates or resolution. We only received a call from maintenance after we said we were leaving early, which was frustrating, as this level of action would have been helpful when we first reported the issue. Overall, the lack of heating, hot water, direction, or timely support left the property uncomfortable, unsuitable, and not fit for a winter stay. We left early and sadly wouldn’t recommend this property to future guests.

Giving a 5 star because it was a gorgeous place to stay the only Down fall was the hot tub it was falling a part and had a weird smell. We informed them about this and they said they would look into it. The place was lovely though can’t complain on anything else xx

Great stay , as described and great comms

Transporter Lodge: nice clean, well laid out property with a few snags. We raised most of our snags and were told nothing could be done. The contact (Charlie)was polite, responsive and completely unhelpful. 1. The door shelf in the fridge is broken. It can't take any weight at all. We were told that this would be dealt with, but it wasn't. 2. Kitchen wasn't well-equipped. No frying pan, oven sheets, or oven proof dishes. We were told that the equipment list said they were there and that no more would be provided. 3. No parasol on the patio. Only a couple of the lodges had one. It seems that as they break they are not replaced. 4.The office was unusable because it had two folding beds jammed into it. 5. It was almost impossible to have a warm shower or a hot bath. If you turn the tap higher than a trickle it runs cold. NOTE the property is described as having a king/double/2 singles. In fact it has a superking/double/2 singles. Important info if you take mattress toppers with you!

Was exactly what we needed to relax and enjoy the peace and quiet. Property was bright and well maintained. Hot tub was perfect

The lodge was as described and we had good clear communication from the host.

great lodge, in a quite area