Each review shows: source · star rating · date · guest comments. Reviews are grouped by traveler type. Persona ratings reflect the average score from guests in that category.
Positive: Good value. Very clean and roomy apartment. Negative: We could not arrange for our luggage to be delivered via Sherpa van as there was no secure lockup nearby. Early check ins that were offered were far too expensive when it was a key safe.
Enjoyed my stay, could be exceptional with just a little more effort. Negative: Lack of drawers in both bedrooms and towel rails. Apart from clothes that could be hung on the clothes rails everything else had to be on the floor which is both unsightly and inconvenient. Same for towels.
Mr Lovely clean flat super locationWould stay again
Ideal location Great location. The flat was very clean and functional. Could do with some curtains, especially in the bedrooms as the blinds let a lot of light in.
Excellent stsg Positive: The flat was absolutely spotless. The kitchen had everything we needed to self cater. We were in the area for a wedding, and stopped as two couples. Plenty of room to not be on top.of one and other. 2 minutes walk to the sea front. Negative: That we couldn't stop gor longer! Due to work commitments :)
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Thoroughly enjoyed our stay, staff were very helpful Positive: The location, the spacious apartment. Negative: The only thing was the pulls on the blinds were too high up I couldn’t reach them and I’m 5ft 8 They probably need extending.
Our stay Positive: I loved the layout of the apartment and how the living room was separate from the kitchen. Negative: There was urine on the back of the toilet seat still from previous guests and the tables hadn't been clean led as they were sticky and the dishes still had little bits of food still on them from being washed.
Cold Easter Weekend Positive: It's clean and modern and very close to the sea. Negative: The heating didn't work and it was very cold. We followed the instructions in the guidebook, and realised it was the thermostat itself that wasn't working. It was a bank holiday. We figured getting someone round to fix it could interrupt our short break, so we decided to wrap up warm and live with it. I explained the whole thing to the owner/manager afterwards. He very politely suggested I should have read the guidebook. I think it should have been obvious I already had, as I was quoting the guidebook to him. It's hard to be content with a stay when the host is polite but somewhat disinterested. It's added to an increasing dislike of contactless stays.
Great place. Positive: It was a great place. It was a very cold night. The heating pressure had dropped so we couldn’t work out how to get it on, until my brother arrived a few hours later. If they had supplied instructions this could have helped us deal with it immediately. Otherwise it was great.
Health and safety issues will arise due to lack of kitchen cleanliness Positive: location of the apatment to the beach. Negative: Property needs to mention it Does Not supply basic necessities such as dish washing tabs, even though they provide a dishwasher. Less than 1cm of washing up liquid in a small bottle, enough only for two small loads, one if there are four people eating. a scant handful of sugar sachets And a WIFI that is not secure nor private with a QR that did not work. When I sought these issues to be resolved, their reply was this "For the amenities, my apologies. We only provide a starter pack for the WIFI. May I request you to check the username and password underneath the router to see if this will work? Thank you!" Well, the router had no username or password listed on it the dishes were washed in water only from the first morning, and there were five kid toys found under the beds. Cleary Host and Stay who have the cleaning contract is incapable of basic cleaning and cuts corners wherever they can. I wonder if the owners of this apartment are aware? Other than that, the place was ok and the beach was very close.
Thank you for staying with us. We hope that you enjoyed your stay. We would love to welcome you back in one of our property in the future.
Quirky layout, not great if have walking difficulties Positive: Location and lovely comfy beds Negative: Quirky layout with bathroom 🚻 at the opposite side to bedrooms, accessible through the kitchen. Some noise from flats above and below. Broken, wobbly table in kitchen.
Insgesamt war der Aufenthalt gut, die Wohnung befindet sich in einem schon älteren Haus. Die Wohnung war für britische Standards sehr gut, es schien als ob sie relativ frisch renoviert worden war. Die Spiegel und Fenster hätten besser geputzt sein können und in der Küche war der Henkel bei einer Schublade kaputt. Es gab für unsere Aufenthalt von 4 Tagen nur eine Klopapier Rolle, was wirklich knapp bemessen war. Das WLAN haben wir leider die ganze Zeit über nicht entdeckt. Zu Beginn ging das heiße Wasser nicht, aber der Kundenservice von Host & Stay hat uns wirklich schnell weitergeholfen und jemanden geschickt, der das Problem behoben hat.
Good location however quite dirty, cups were dirty, sofa stained, stained carpets. The bathroom flooded every time we showered. Noticeable smell in the hallway also towards the kitchen, smelt like weed.
Host and stay were not helpful and very rude . I was ignored and fobbed off regardingthe wifi not having an option for the password . I would have gone without wifi but it was near impossible when i needed to report the boiler not working and needing to access the check out details on the app. I was told at the end of my stay it would be sorted for next guest Charlie is either multiple people or a robot. Not the personal touch from a supposedly family run company. The boiler packed up for 24 hours and my request for a partial which for this and no wifi was declined. The property was great, clean, tidy, spacious, close to train/shops/beach/restaurants. The settee was uncomfortable, broken and stained but the rest was to a lovely standard with lots of cooking equipment and lovely bathroom.
Could have been really nice - but wasn't in the end Positive: The location was good and the apartment was nice looking Negative: When arriving inside the property the toilet was part dismantled and there were tools lying around in the bathroom - the toilet did not work at all. Contacting host and stay was very difficult a took over an hour to actually speak to someone. Have raised an official complaint and am waiting on their response. The appartment wasn't cleaned properly, dirty glasses and dishes etc... broken handle on drawer in kitchen.... stains on the walls.... Considering they demand a damage deposit or insurance in addition to the cost of the stay, I would have expected way better service and a generally higher standard overall.
Gorgeous cottage in wonderful location. Very friendly hosts who helped in every way possible!
Positive: Lovely spacious apt, beds very comfy in a brilliant location Negative: Noisy people upstairs
Excellent stay in saltburn a lovely quiet town, I will come again Positive: Amazingly clean , and well equipped. No problems Negative: Nothing all satisfactory
Lovely play Positive: Cleanliness facilities location
Good parking near to property, near beach and local amenities Facilities good.
Great location stay Positive: Location fantastic , beautiful furnishings and decor . Negative: Sofas a little uncomfortable, and stains on them, a big part of flooring was missing in the kitchen which i tripped over .
Positive: I've already sent a message on the email trail for booking regarding my stay. It's a bit disappointing not to have received any response to this.
Beware of additional charges Positive: The beds were clean and comfortable. Great location, able to walk to everything in lovely Saltburn. Negative: The floor covering in the kitchen was torn and unsightly. There was nowhere to hang towels to dry in the bathroom. The sofas are old and of poor quality with a broken armrest on one of them. There was chewed chewing gum on the window sill in one of the bedrooms...disgusting! The WiFi wasn't connected and we spent ages trying to get it to connect. Eventually, a helpful person at Host &Stay reported it for us but it wasted our time having already waited over 40 minutes to get the access code for the key box. The communication with H&S was very poor. We arrived at the appointed time but we received no access code for entry to the property. Calling them, but to no avail, we were left on hold then a recorded message that there was no-one to take our call. Eventually, had to contact Booking.com who, very helpfully tried to sort it out for us. We were stood outside the property for 40 minutes, in the rain. When we did get the text with the code it said that the code was in the email sent. No such email had been received. We did however, receive advance notice, twice for us to vacant the property on time or additional charges would be made. Beware of the hidden charges with H&S! There is a requirement for £250 deposit before you arrive. It states that it is fully refundable however, they charge a £10 admin fee for the refund so it is not fully refunded! The alternative is to use their insurance of £25, which is non refundable. The fees are certainly not recycled into the maintenance of the property. Saltburn is a delightful place to stay. It is such a shame that most of the rentals are now managed by this company who gaslight the renter and do not care for the properties.
Overall the apartment is as described and photos are mostly accurate. The team were responsive and helpful. The sofa was damaged and there are quite obvious stains on the carpet - I reported first morning and team offered to send someone, so they were very responsive in that regard, however I’m surprised they weren’t aware. If you’re looking for a base, without any bells and whistles, this is a good place to stay.
The description of the premises and its locality was totally accurate. The administration and booking process was straightforward and very helpful. There was no need to contact because there were no problems, but we felt sure that any would have been dealt with if required. There are two flights of stairs to the apartment as described, and parking is plentiful, although as we were there over New Year parking spaces were very busy. Saltburn is a gem of a place. People are friendly, there are plenty of bars, restaurants, and little shops (including a guitar shop!) to keep everyone happy. The beach is amazing and attracts many people. The apartment was great. Very clean and lovely and warm, a lot of consideration had been put into every detail. The beds were comfortable, the linen clean, and towels provided. The kitchen and bathroom were excellent. The only negative was noise from the flat above. In separating these places into flats not enough thought is put into sound proofing.
The potential to be a lovely stay but full of aggravation and discomfort. Positive: It was comfortable and had everything we needed except working heating! Negative: Our problem was more with the management company. We had a deposit taken from our account which we weren’t aware of when we booked. It’s a week later and we have not received it back. We didn’t receive our welcome email and access code and had to make numerous calls trying to get through to them to get them to send our access details. Then we couldn’t turn on the heat, carefully following the instructions. Even though we tried to contact them within the designated hours they didn’t respond till after we left in the morning. So we had a very cold, uncomfortable night.
Nice, well kept place 👍 👌
A great place to stay for our visit to Saltburn on sea.Right on the beach pathway and close to all the amenities . Everything you need in the kitchen,bathroom was lovely and had lots of towels and products to use.
The flat was clean and tidy. The town has several good places to eat out. The beach is fantastic and our dog was totally exhausted when we left. Great break by the seaside. Thoroughly enjoyed ourselves.
Great Positive: As described Negative: Simplicity
Was a lovely apartment . Was clean great location . But entrance to the place needs attention . Very quiet area . So not traffic noise even though near the beach front . Very minimalistic in the living room could do with some proper wardrobes . In the bedrooms . Not a bad place really few extra touches would be really lovely .
Top Positive: Mooie plek mooi appartement mooie keuken top Negative: De wifi deed niks , maar dan kun je gewoon lekker praten als gezin
Spacious, not too hard to find parking even in holiday time, in quiet area but very near path to beach, and near to supermarket and shops.
The flat was perfect for our stay in the gorgeous Saltburn by the Sea. The location is exceptional, and the apartment was clean and well-appointed.
Lovely place close to both the stunning Saltburn coastline and all the bars and restaurants. Easy to park and close to the railway station as well which allowed us to venture to other places nearby. Would recommend this property to anyone looking for a convenient and dog friendly location. Host & Stay were always very responsive to any questions and requests. We had a great week up in Saltburn and will be very likely be back again!
Another great weekend in Saltburn Positive: Lovely bathroom. Great location for the beach and the town. Negative: No real problems except WiFi not working.
This was a really lovely apartment and ridiculously close to everything. I mean Saltburn isn’t very big anyway but the location was so close to shopping and businesses as well as the sea front. The apartment was really spacious and perfectly clean. Generally well equipped kitchen (although the cutlery was a little on the sparse side). Overall we were really impressed with the place although as other people mentioned the sofas could be more comfortable and larger (the living room is very spacious so it could take much bigger furniture). We’d definitely book here again
The apartment was really lovely and in a great location. Our only bugbear was the living room settees which were tiny (for men) and one particularly uncomfortable. Also mainly impossible to get WiFi but was actually nice to have a break from that as well. Would definitely recommend this apartment and location.
As the other reviews really, overall it's just about what you'd expect for the price and two bedrooms given the location. pros • location - easy to get to the beach and the parade with great shops, bars & restaurants • free easy parking • nice bathroom/shower • easy check in/check out cons • hallway/enterance is a bit tired • noise from adjacent flats • tired refurb, everything was covered with ten layers of white emulsion • uncomfortable sofas, sat on floor instead • WiFi didn't work for our entire stay that would have been simple if we'd be staying with a direct host, lots of frustrating conversations with different people
Positive: Excellent location, very clean, modern...
Great place, would highly recommend
Great 1st floor flat, so close to the beach front. Main door and stairwell to the flat door is very drab and tired but once inside the apartment it was all lovely & clean. Sofa facing the TV was not very comfy, as family of four it would have been nice to have comfy sofas to sit on but again not a problem. The only real complaint I have is the noise level of the neighbours above, which is not in the control of Host & Stay.
nice break, great location, great facilities Positive: great location Negative: shower screen didn’t fit properly so leaked.
enjoyed it loved the apartment. would go back. Positive: Lovely decor. We chose this apartment as it was our daughter Ruby’s birthday while staying there. Large enough for a family of 4. My kids loved the bath. Close to the beach. Would definitely return. Even the negatives weren’t enough to put us off. Negative: Not a big deal but there were only 3 forks so I had to use a spoon. Just so you’re aware for the next guests. Also found magnum wrappers next to and under a bed. The main door was kept open by fire extinguisher all day. Men drinking outside a house across from us shouting. The lower floor neighbours shouted at their dog constantly. Stains on the mattress protector - don’t want you to think it was us. Blinds in bedroom don’t block the light. Could do with curtains. There were building materials and a washing machine blocking the entrance hallway.
Location was great - very close to the town and access to the beach. First time we’ve stayed in an AirBnB that was run by a company rather than an individual but it did what it said on the tin. Clean and easy on street parking. Wifi worked fine once you logged into their system. Bring salt! It’s a middle floor flat and could have been a bit noisy but it really wasn’t an issue for us. We had a lovely stay.
great location and well presented and equipped apartment Positive: clean and furnished in a modern way excellent array of utensils, cooking dishes. nice to be supplied with coffee, tea and sugar with coffee machine (with pods)👍 Negative: very uneven flooring. shower screen useless and wasted 2 towels drying floor over the stay no shaving point so unable to charge electric toothbrush
Amazing apartment Positive: The apartment is beautifully fitted out and has everything you need, home from home. It is only a short walk from the beach, pier, and restaurants. It is also close to other coastal areas which are desirable. Negative: The area is questionable. There are properties on the same street and all around that area which appear to be broken down into flats which are occupied by undesirables. People walking around with beer cans and cider bottles from first thing in a morning until late at night, we saw police go into one of these properties opposite and bring someone out in handcuffs in broad daylight etc. Not what you expect after spending nearly £300 for a 2 night stay. The occupants of the flat below and/or the workmen in the flat above constantly left the main front door to the property unlocked or put a piece of slate in the door to stop it closing. Lastly, we had workmen in the flat above us for our stay, banging, crashing etc which cannot be helped, but the radio on full blast definitley can be helped and was just disrespectful.
Enjoyable but wouldn't rush back to Saltburn I'm afraid to say. Positive: Very light and airy. Rapid response to a plumbing issue. Very well equipped. Located very close to the beach. Negative: The knives were pretty blunt. No iron, so I bought one and left it in the property. the sofa arm was broken would have liked either black out blinds or curtain.
A real treat to stay in this luxurious apartment so close to beautiful beaches and gardens Positive: This apartment looked freshly renovated and had been done very thoughtfully in terms of everything needed to make a stay easy and comfortable. The back up was so helpful and friendly when I forgot how to use a key safe ! Location amazing . You can see the sea . I would definitely come back
Great place near the beach. Place was very clean and modern.
Positive: Really well maintained apartment. Comfy beds & the perfect amount of space for us. Location is great too Negative: The couches weren't very comfortable and the WIFI was very hit and miss
Beautiful flat, great location and a beauitful part of the world
lovely place in a lovely location
Nice place to stay - but the couple downstairs spoilt our evening . Positive: location was great- nice and clean and kitchen was lovely. nice and spacious. Negative: the bath screen enabled water to pour onto the floor which worried us as in a flat. The settees were really uncomfortable with one of the arms was broken. the main issue was the couple downstairs who left their big dog alone on Friday night which howled and barked non stop until about 10. it was that bad I have recordings on it. As a result we wouldn’t stay there again unfortunately.
Nice comfortable place great amenities near buy . Parking great
Comfortable flat in a great location
Entrance to property is awful but the flat is lovely Very uncomfortable sofas
Clean and comfortable Positive: Beds were really comfortable, property was clean everything was there to hand. Negative: The entrance didn’t do the property any justice, first impression wasn’t good. could do with a spruce up, paint, flooring and walls damaged.
Lovely place! Would stay again. Close to shops and restaurants and bars. Wanted to stay longer. Close to beach and pier which was lovely. Short drive to Staithes.
Ruby Retreat Positive: The location was excellent sea views and near the town and station. and the beds were comfortable. Negative: Uncomfortable sofas, WiFi very weak struggle to eat at table as cramped.Could of done with some more furniture such as drawers in the bedroom. Was expensive as not high season and was difficult to stay in the lounge I'm the evening as sofas very small and hard.
Positive: Spacious and comfortable
Positive: Location- very good Very well presented Negative: Steep stairs and loose stair carpet, the shower was difficult to operate and heating came on, even though it was hot because it had been left on the wrong setting (did say ‘leave on manual’ clearly on the unit)
Break away Positive: The location of the property was perfect, just a short stroll to the beach. The property did have parking directly outside of the property, this may have been luck but if you couldn’t get directly outside there was plenty of space. The property was clean and had everything you needed. Negative: The outside of the property looked abit worn.
Great stay in Saltburn. It was quiet on the street and we didn’t really hear much but there is a garden courtyard below so it depends on if they are using that outdoor space if the noise travels. Very clean and a lovely flat in a perfect location, two minutes walk to the seafront and two minute walk into town. Great no fuss stay!
Lovely apartment, really well finished and great location. The apartment was laid out well so it felt really spacious. Free parking on the road outside the apartment, never any issue finding a space. 50 metres (ish) from the sea front! Would highly recommend!!
Amazing apartment a stones throw from the beach. You can see the see as soon as you step out of the front door. Felt right at home as soon as we walked in. Great communication from the company managing it and check in was easy. Will be back soon
Positive: Great location, very clean and great facilities Negative: N/A
Great location, clean and smart flat.
Positive: Quick response to issues from agent. Very well equipped flat. Very close to amenities. Negative: Initial problem with lock to flat but resolved promptly by agent. Unkempt appearance of entrance to building in which the flat was located.
Positive: Clean, comfortable and close to beach!
Excellent location for the beach and the Milton street cafes/bars. Good street parking and central to the shops too. The flat is gorgeous, well equipped and designed. Perfect for two couples as both rooms are comfortable and roomy. A very light and contemporary space that was a pleasure to stay at.
Had four excellent days in Saltburn-by-the-Sea. Beautiful area and the apartment is ideally situated near the sea, sea view from the lounge window. Also very close to all the shops and restaurants. Some excellent restaurants at the top of the street. Apartment, once inside, was wonderfully clean and had all facilities that one needs to make it a perfect stay. The exterior of the building needs some tlc but the inside of the apartment is immaculate.
Just what we needed. Positive: spacious apartment. Recent decor and modern furnishings- lovely. very well equipped albeit that our stay was too short to use the items supplied. Good location. Clean and fresh (with the exception below) Negative: communal entrance and front door. Blinds look nice but let in too much light in the morning. little dusty (blinds and light shades) but overall very clean.
Positive: Modern and kitchen well stocked. Close to sea Negative: Toilet door could not close...hinges not fixed on. No desk/dressing table. When arrived nearly didn't go in. Front door broken outside run down with litter. Shower panel on bath mouldy. Not enough glass tumblers for 4 people. No hooks in bathroom or towel rails. Paint and DIY items left outside flat door. Hallway and stairs run down
Absolutely lovely apartment, close to the sea, spotlessly clean and close to all amenities!
Spacious and clean
Ruby Retreat Positive: The apartment. Clean, fresh, modern. Good location. Negative: The Superhog additional beurocracy that was added on after booking: dictatorial bordering on threatening.
Positive: Location was great Negative: Curtains in the bedroom (as well as blinds) would have made bed times for a toddler much easier, as the rooms are bright. Bathroom door also needs planing to close properly.
Lovely spot Handy for everthing Positive: Super clean warm and comfortable Negative: Radio in the kitchen
We stayed for a long weekend at the Ruby Retreat and we’re not disappointed! A really central location in Saltburn, a minutes walk to the beach and sea front. It was well equipped and spotlessly clean with excellent communication from the hosts. The beds were really comfy and even though it’s a 2nd floor apartment, it’s was really quiet. We even had the sunshine to explore all that this beautiful coastline has to offer! We’d love to come back again soon!
Fantastic apartment Positive: Location next to beach, spacious clean modern apartment, pubs and shops nearby. Negative: The only thing letting down the apartment was the entryway and front door. Both were in need of a clean and lick of paint but don’t let this put you off.
Excellent location and perfect accommodation for 3 guests Positive: Location, facilities, cleanliness Negative: Would have liked curtains in the bedrooms, not just blinds
Fabulous place only a few mins away from the beach and town centre. The location is perfect. Fabulous walks, little coffee shops and independent shops makes it a perfect place for a getaway
Positive: Lovely clean apartment great location
Good base for getting out and about Positive: The facilities were great, clean on arrival, easy access as per instructions received by Stay North Yorkshire. Super location with the beach just yards away and local amenities all within a ten minute walk or so Negative: Furniture was small (we were 2 adults two children) and struggled to sit comfortably in the living room all together due to the size of the seating furniture...there was plenty space for bigger furniture which would have bumped up the comfort rating.
Good value for money Positive: The apartment is immaculately clean and has everything you need for that home from home environment. It was a cold rainy day when we arrived and the heating had been put on which was a nice welcome. There was fresh milk left in the fridge with plenty of tea and coffee available with lovely cups for a good cuppa. The view from the living room you can see the sea and its close to local amenities. Negative: The first impressions are a let down unfortunately, which is a shame because once inside the apartment has been done to a high standard. The person living downstairs has a noisy dog which kept us up during the night.
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