Host & Stay | The Royal Hideaway — Guest Reviews

Positive: Really modern apartment, great for a family with a dog too. Negative: Nothing. It was perfect

A wonderful holiday base to explore whitby ! Positive: The apartment has 2 bathrooms as well which is a plus with 2 teenage girls . ! This place has been so beautifully decorated with high quality fixtures and fittings ! you have everything you need including a lovely modern kitchen . we absolutely loved our stay ! Having a parking space is wonderful and a lift was very handy to bring all our things down . Negative: My only criticism is the little outside courtyard could have done with a spruce up like the one next door ! maybe privacy screen of a fake hedge and a bit of greenery! would finish the apartment of perfect !

As a family we thoroughly enjoyed our stay in Whitby and would recommend the property! Positive: Location, facilities, cleanliness, lovely property! Negative: No real issues!

Lovely family holiday, thankyou for a lovely place to stay would definitely recommend and book again! Positive: Lovely place, very clean everything we needed Negative: Not that I didn’t like it just the single bed wasn’t very comfortable felt like I was forever falling off maybe needs a new mattress, and could also do with a mirror in the 2nd bedroom

The Royal Hideaway is a lovely apartment based a stones throw away from all of Whitby's fabulous attractions. There are a couple of points to mention though, the kitchen, whilst a good size in comparison to the rest of the apartment, seemed under-equipped for the size of parties that can stay there - we were not short of plates and cutlery, but pans and other utensils were almost absent. When we arrived, we were surprised to discover it was a basement apartment, while not a problem in itself, we would have thought it would be mentioned in the main listing. A massive plus point is the included parking space, however had it not been for reading a previous review, we probably wouldn't have found it - again, we were surprised that clearer directions to the space were not in the main listing. With all that being said, we had a wonderful family holiday and would more than likely book The Royal Hideaway in the future if we were to visit the area again.

Positive: Great location modern clean value for money. Negative: We were two couples and one room was all single beds

Great time, would stay again. Positive: Location ideal for the beach/ gardens/ walking with the dog & pleasant short walk into town. Having an allocated parking space was a massive bonus/ very convenient. 2 bathrooms was very useful when we were all getting ready. Kitchen was really well equipped; my husband was able to make a Sunday Dinner with no issues. Newly decorated & beautifully clean. Negative: There was only enough hot water for 2 ppl to have a shower then we had to switch on the boost button on the boiler & wait a while for other 2 ppl to have one. There was a storage cupboard off the kitchen under the outside steps with utility items eg an ironing board, but unfortunately the whole cupboard had a really bad damp problem with mould growing on the walls, ceiling & all over the ironing board cover, rendering it useless. Having a washing machine was great, but providing a drying rack would be really helpful.

Comfortable flat in a good location Positive: Spacious and welcoming flat, comfortable beds, ample living space with two bathrooms. Also, we appreciated the dedicated parking space. Great location for the beach and town. Keys and keycodes were extremely handy for our group. Highly recommended. Negative: We missed the sign at the back when trying to find the parking space as we couldn't work out which building was number 14. Also we didn't realise there was a back entrance to the building until the end of the first day, which would have been handy to know about when unloading the car.

4 of us had a lovely stay at this basement flat in Whitby. Great location in a modern, renovated flat.

The apparent was first class, high end furniture and utensils. The whole experience was delightful. The small court yard could have been better presented, but that is being bit picky.

Lovely large apartment with all amenities you could need and is furnished to a high standard. Great location and great having a parking space at the back of the building. Also very handy having a little enclosed outdoor space for the dog. Had a slight issue when we arrived as the apartment had not been cleaned since the last guests, but I called the number provided and spoke to Mark who was extremely helpful. Two lovely ladies turned up (late on a Saturday evening!) and left the apartment spotless. This was a slight inconvenience but did not spoil our stay.

Grotty! Host and stay invest in cleaners - royal hideaway couldn’t hide from the dirt! Positive: Location great, layout of apartment and amenities ideal. Negative: Disgusting cleanliness! I had to hoover on arrival as my 9 month old was crawling the floor when I picked him up his hands were black with dirt and dust. Dog hair floating around in clumps from under tables and sofas - even a quick clean would have got most of these up but I saw no signs of any floor clean from your last guests to us arriving! I have stayed with Host and Stay in Whitby across numerous apartments and I am considering never again as on every occasion the cleanliness is disgusting! Foul smell coming from one of the shower/toilet rooms which must be obvious as a poor effort of putting a Reed diffuser in has not helped at all. Patio doors all dirty and mouldy not safe for little ones to be crawling around in your apartments. Dishwasher stunk invest in a dishwasher clean. I purposefully left the hoover out hopefully your cleaners will take a hint.

This is a great and spacious apartment right at the top of the West Cliff so accessible for all parts of visiting Whitby and hiking on the Cleveland trail. Regrettably, we did have a few problems and whilst the host was responsive, they were not resolved and a complaint had to be filed. Dont let it put you off staying there as it is a great apartment.

The Royal Hideaway Whitby Positive: Good value for money, well equipped, comfortable, warm and great location being close to town centre. Negative: Intermittent bad smell from shower drain in en suite..Need a mirror and small dressing table in second bedroom.

Comfortable apartment, walking distance to beach and town. Positive: Excellent location, walking distance to the beach and town. Private parking space which is visible from the apartment. Comfortable, clean and quiet. Negative: Nothing we didn't like.

Lovely stay in a wonderful location.

We had a great couple of days in Whitby. Accommodation was perfect for our family of four.

Amazing place Positive: Location is amazing. Easy with parking at the rear of the property.5 min to the beach and 10 mins into town. Negative: Rear garden could do with a wash line to dry wet suits or washing airer inside to dry towels.

All the family enjoyed the apartment. Positive: The location is perfect, parking space at the rear of property. Very clean and spacious. Negative: Nothing at all

Recommend apartment that has everything you need for a LWE stay. Plenty of messages from the manager regarding access, w Positive: Great location within easy reach of Whitby town centre and beach. Spacious apartment with everything you need for your stay, tea/coffee, towels, the list is endless, everything has been thought of. Allocated parking for one car was a real bonus. Negative: Nothing, we had a really pleasant stay with family.

Exceptional Stay in a Peaceful SpotWe had an excellent stay at this property and couldn’t have been happier with the experience. The house was spotless, incredibly tidy, and fully equipped with everything we needed for a stress-free break.Space & ComfortThere was plenty of room for our family of five to spread out. The master bedroom was a highlight—it’s very spacious and fitted with heavy curtains that did a fantastic job of blocking out the early morning light. Having a private ensuite in addition to the main family bathroom was a huge practical bonus for a group of our size.Location & AmenitiesThe property is tucked away in a quieter area of Whitby, meaning we weren't disturbed by any external noise. The inclusion of private parking was a massive plus for the area. We also really appreciated the "little things":Generous Supplies: Plenty of toilet roll, kitchen roll, and dishwasher tablets provided.High Quality: The towels were large, fluffy, and felt very luxurious.One Minor NoteThe only downside worth mentioning is the low-speed Wi-Fi. It struggled a bit with multiple teenagers trying to use their devices at once, so keep that in mind if you have heavy data users in the family.Overall Verdict: An excellent choice for families. We would definitely stay here again!

Positive: Location, spacious. Negative: No mirror in bedroom with single beds in.

The apartment was exactly what we were looking for, in a location that can’t be beaten! The rooms were wonderfully decorated and we will certainly be back! My only tiny gripe is that the directions to the apartment weren’t spot on, and when you “click” on the location of the apartment, it positioned itself at the other side of the crescent.

Would've given the accommodation 5 stars but the listing is a bit misleading. The apartment is a basement flat and therefore has no views from the windows. It also made the lounge area quite dark. The 'private, peaceful yard' is overlooked by the properties at the rear and so we never used it. It is spacious, clean and tidy and is in an excellent location. The parking was a bonus and rear exit and lift made unloading very easy.

We had the most fantastic weekend in a stunning apartment. Host and stay were fantastic and quick to respond to any questions. We were late to check in due to traffic and they kept messaging yo make sure we had got there ok and got setyled into the property without any problems. The concierge service was excellent. The apartment was beautiful exactly as described and was spotless. It was in a fantastic location easy to get to everywhere and with added bonus of a designated parking spot. Would highly recommend and would not hesitate to book again. Thank you for a lovely stay.

Amazing place to stay and book for next year Positive: The whole place. Negative: One mattress was a little flat and a clothes hanger or line would have been useful.

Terrible Negative: Our booking was cancelled the day before due to a “maintenance issue” and we were not given alternative accommodation. Still waiting for a refund.

Location is fantastic and the accommodation had everything you could possibly require! Wi-fi was a bit iffy (unable to stream anything but googling was ok). Wouldn’t hesitate to recommend this accommodation to anyone looking to holiday in Whitby and the parking space was the cherry on the cake! A wonderful stay - thanks for having us!

The Royal Hideaway is a beautiful apartment in a great location, right on the seafront and a few minutes walk from centre of Whitby. The apartment was very clean and tidy with everything you need. Dale was responsive to all messages sent and access to the property was very easy. A little more explanation about the parking would have been useful - it is at the rear of the property and it wasn’t obvious at first about how to get there. But great that there is allocated parking. Would definitely recommend The Royal Hideaway and would stay there again.

lovely and clean, comfortable. Great location. my only issue was lack off hanging space and no mirror in the second bedroom.

Lovely flat, very well equipped and great layout. It has everything that is needed for a short comfortable stay. Location is ideal, just a few minutes away from Whitby's sensational beach and a few minutes away from shops, restaurants and pubs. We were very impressed by the digital guide that had all the information we needed for our stay, and some good recommendations also. Just be aware that Google Maps doesnt get you to the right address, it gets you the other side of the Crescent and from there it was difficult to understand the directions to the flat and where to park. But we got there and really enjoyed our stay.

The apartment was fantastic. Can't fault the host for how they have created a lovely and convenient place to stay. The parking spot is a big plus as it is very busy in that area. The local guide provided was accurate and informative. Would stay again.

Great guests who communicated very well throughout their stay. We would love to welcome you back in the future!

Positive: Great. Location

Lovely holiday in an excellent location Positive: Excellent location. A very spacious apartment particularly the living room and main bedroom The Lift was a bonus The parking space Lovely decor especially in the living area Plenty of cupboard space in kitchen Negative: Both bathrooms have black mould in side the showers The outside seating area is full of weeds, the table and chairs were dirty and had to be cleaned. The main bedroom has black mould running up the wall and around the doors to the patio We stayed for 9 nights and would have expected towels and sheets to be changed. No clothes maiden to put washing on and the hangar selection and quantity

The apartment was beautiful location great it was let down with poo stains in the toilet The single beds mattresses sunk in the middle and were uncomfortable

The apartment was exactly as described. Modern, clean and spacious. Despite being a basement flat it didn't feel like it with ample windows at ground level to let in lots of light, with shutters for privacy. Really tastefully decorated, and everything was on hand for simple cooking if needed. Location was excellent, and only a few minutes away from some nice independent cafes and pubs, as well as literally a stones throw from the seafront. Would stay again.

Very nicely decorated lovely kitchen appliances & modern shame about the weak signal breakages in WiFi dirty shower Positive: Modern new furniture facilities Negative: Basement apartment was expecting ground floor WiFi signal very weak speaking on phone was very poor quality of broadband very weak Dirty big footprint on bedsheet Both showers around base of shower was black mould around sealant & up on tiles Dust on lamps bases in both bedrooms dust on bulbs On patio of the bedroom weeds growing into corner of French doors all around patio & wall dirty not been cleaned outside on the patio There was a very bad odour leading to apartment down corridor didn’t smell very nice at all …

Good space, central, private parking was a great bonus. Withby is wonderfull!

Positive: Really clean,great location and perfect parking space !

The apartment is modern, spacious, very clean, comfortable and extremely well equipped. It is in a super location overlooking the beach and within easy walking distance of shops, bars and restaurants. A huge plus is the private parking space. Communication with the host was excellent. I wholeheartedly recommend the apartment and will definitely stay there again should we go back to Whitby.

Really enjoyed our stay and we would love to stay again in apartment 2 Positive: Having been to Whitby on several occasions it was great to have our own parking space. The property itself is in a great location, it’s in great condition and its facilities are superb Negative: The WiFi,the WiFi and the WiFi. Never, never have I had WiFi of 2Mbps- 2, not a typo! Oh, a small thing, in all of the information about accessing the property the access code for the front door is well documented but the back door less so. It might be better to say the access codes are…

This very spacious apartment was perfectly located for the major tourist areas of Whitby, no more than a very short walk from beach, harbour, pavilion and shops. Touches of luxury made the apartment an ideal apartment for short or long stays.

Our stay at the basement apartment in Whitby was everything we expected. Having a parking space solely for our car was one of the reasons we booked this apartment as parking in Whitby can be difficult or an added expense to your stay. The property was beautifully maintained & very clean. The only downside was that we found the beds uncomfortable & none of the beds were screwed together properly, so they were extremely squeaky & noisy if you moved. The legs were loose & wobbly on all of the beds. It didn’t spoil our stay & if visiting Whitby again we would definitely stay here again as it was across the road from the seafront & a 5 minute walk into the town.

The apartment was as advertised and very clean and comfortable and having a lift was a real bonus. We enjoyed our stay here with plenty of space to relax after enjoying Whitby.

Negative: Soft furnishings were not cleaned. We had to hoover the two sofas which had hair and crumbs on them.

Positive: We loved Royal Crescent and being in an apartment as apposed to a hotel. It was very clean apart from an issue with some damp which I passed onto booking.com. Negative: The second bedroom had no mirror which was a issue for me and the wardrobe was very small...child size which was odd considering there were 3 single beds in the room. There was a random cupboard which had damp and was smelly and some damp on the ceiling and around the window in living area

Lovely large apartment in great location The place was brilliant, the only down side was the children in the apartment above who 'ran a lot and played ball at other times'

New apartment was let down with housekeeping and maintenance issues Positive: Location Car parking facility Nicely decorated and furnished Negative: House keeping Noise from above apartment Damp and urine smells in storeroom and toilets Only supplied with one key for the apartment door

Positive: Everything

Nice, clean place. Good location

Good on the surface The property flattered to deceive. Furniture and fittings were fine but soon discovered underlying problems: cupboards were not clean and crumbs found inside Mould in store cupboard , mould on ironing board making it unusable , shower smelled musty and there was stagnant water. The outside area was not cleaned and there was bird muck on the table and chairs. We were not advised that this was a basement flat and there was also limited views outside. The mould and sewer issues have been identified previously but have not been addressed. Photos are available on request!!

The price you pay to Booking.com is NOT the final price

Positive: good size, lots of space and modern. Negative: Bathroom extractor said ‘delayed start’ but we never saw it start so it was always damp. we had some issues and the management company replied and just said they passed it on to the relevant department (bathroom mirror was hanging off the wall when we arrived)

Good location, modern and spacious apartment with private parking.

We wouldn't recommend which is a shame as it has potential to be a great holiday stay Positive: nicely decorated spacious flat, great location , handy to have a parking space, good app with useful info Negative: Both bathrooms absolutely stink - damp/stagnant water - had to keep door shut to bedroom as it made that smell as well when we didn't. It wasn't very clean - crumbs and stains in fridge, sticky fingerprints on fridge door, surfaces in bedroom dusty. Not enough and very cheap hangers that clothes kept falling off. No washing up liquid or dishwasher tablet provided. No bin bags provided. Too many communications to tell us we must be out by 10am, when we got the text at 8am this morning we felt really unwelcome and pushed out . We would have liked to have used the outside patio but it was dirty and unpleasant. Its a nice apartment but let down by all of the above, esp the smelly bathrooms. Some points may only seem small points but they make a big difference. Also the back of the bathroom door could do with a hook, there is no where to use as a dressing table and no mirror or hanging space in second bedroom so its really only suitable for children as is. Not being able to get in until 4pm and having to leave at 10am cuts into the time you feel you have paid for and considering the cost and extra cleaning charges etc we felt it was poor value for money.

Clean, smart lower ground floor apartment on West Cliff. Glad that the taxi ride from the main town was only about £5.0 Positive: parking space. 2 bathrooms Negative: didn’t realise that it’s location on West Cliff was so high above the main town.

Great place to stay for the weekend. photos show the apartment exactly. We didn't realise it was at basement level but the windows are still big enough to see the road and sea. Very clean apartment on arrival. We'd recommend to others that they bring all essentials e.g. cooking oil, handwash etc. Instructions on where the parking space is would be useful for future guests - it's under an arch round the back of the apartment complex.

Positive: Comfortable with everything we needed, very well equipped. Great location easy walk to town centre Negative: Struggled with enough hot water for 4 people to shower, no instructions but discovered the boost button. Not a major issue though as great break

Really enjoyed our stay. The accommodation was warm and comfortable. The location was brilliant with a car parking space available at the property. We will definitely be back.

There could have been some clearer instructions about how to find the back of the property and the parking space, and the fact that there was a back door available too. The property was lovely, exactly as described and shown, the only thing that massively let it down was the quality of bed/mattress. They are the cheapest possible mattress you could find and really really uncomfortable, after a couple of days we had severe back pain. Other than that it was great, lovely that some milk tea and coffee was provided, this is very rare in most rental properties. Overall had a great stay

Great accommodation, spacious clean apartment, has been kitted out to a high spec. Great location on West Cliff giving easy access to the town. Also useful to have a dedicated parking space at the back of the property

Comfortable stay apartment finished to a high standard. All modern facilities Great location parking space for one car. Would highly reccomend .We have stayed in many places across Whitby but this was by far the best.

Positive: The accommodation was fine that’s twice we have stayed in past couple of months but the price was up a hundred pounds Negative: There was a shortage of toilet roll which we went and bought the bedroom door is tight it needed planing and on suite does to it would not close this is in flat 2

Fantastic stay in Whitby! Loved it! Positive: The property was well located, very spacious inside, nicely decorated and clean. An entrance from the back of the property where there is a parking space which was very handy too. Communication from property owners ahead and during the stay was also good. Negative: With it being a lower ground floor property you could hear the noise of moving about above. In the main it was fine, but on our last night it was very noisy, sounded like people moving furniture around quiet late into the night. It wouldn’t stop me booking again though.

The apartment was so lovely and conveniently placed. it is so modern and the parking is a huge bonus! would definitely go back.

Great location and great property clean and tidy and comfortable Positive: clean and everything new Negative: not enough bins in the property

Apartment was excellent good location well equipped. Bonus was a free parking space. Really enjoyed our stay & would certainly return

Really enjoyed our stay here in West Cliff part of Whitby. Apartment was clean and tidy, and exactly as depicted in photos and description. Everything we needed for a base to discover Whitby and the surrounding area.

Excellent apartment and service. Really good location in the town of Whitby and great value for money. We would definitely return to this property if it became available for our next stay.

Fantastic brand new apartment in brilliant location

First class Positive: Everything was great will be back Negative: Struggled to park second day somebody else was in our place and not easy to find anyone