Host & Stay | The Pilgrim Coach House — Guest Reviews

Charming, attractive apartment Positive: Charming and attractive apartment with a garage for a small car. Appreciated the attention to detail with everything we required. We were a family of 5 visiting our daughter at Liverpool University so the location and size was perfect. Negative: Nothing, it was perfect.

Great stay at Pilgrim Coach House. Positive: House was clean and modern. Had good facilities. Smaller than thought but nicely decorated. We were at a family wedding in the area and it was ideal for our needs. Negative: N/A

Excellent location for a family weekend Positive: We stayed in number 10, the house with the garage. It is beautifully decorated (apart from the stair and landing carpet, weirdly, I guess some previous guest spilled something) and fairly spacious. It’s on a quiet cobbled street with a view of the cathedral but is very close to lots of restaurants and a fairly easy walk to everywhere. It has good amenities, even a washing machine which we didn’t need. Some toiletries are provided but not enough for several people for two nights - some more would be a nice touch. Lovely to have a kitchen/dining area although the seating isn’t ideal, it gave us the option of a takeaway rather than a restaurant though which was very convenient. Re. The garage. It’s described as being suitable only for a small car, and several reviews agreed. So I booked a car park space as it was grand National weekend. However we were able to squeeze in a Freelander 2. You need people on every corner to help shout you in and out but it’s possible to use it for a big car, and the driver got out despite not being very slim! Annoyingly I couldn’t cancel the car park! Negative: The bedroom doors were ridiculously squeaky. I have fed this back so hopefully with a tiny bit of WD40 it won’t be an issue for anyone else. Impossible to sleep through someone opening a door as they are now though. The landing and floors upstairs are fairly noisy but it’s an old house, and it has a lot of character so the creaks come with it I suppose. I didn’t like the vagueness about key collection. The details on booking.com mention a shop to collect keys from, communication beforehand suggested there’s a key safe at the property but information sent to me just a few hours before arrival, when we were well on our way, told me to collect from a different shop just round the corner from the property. It’s easy to do and perfectly convenient but it would be nice to know in advance - I could not have cancelled the booking so it’s not as if that’s why they waited. There aren’t enough seats of any one type if you eat in - 4 round the table, 3 comfy seats, 3 breakfast bar. It works as you’re all close together so can still be sociable. I haven’t given a high rating for value for money as we inadvertently booked Grand National weekend - totally my bad, but it made for a very expensive stay.

Perfection for our stay. Family of four with two grow up kids, we loved staying here. Comfortable, with everything we needed. The bonus was the boutique coffee shop next door and the garage space for our car. Walkable to al the main attractions, and nearby shops for milk etc. thanks for having us!

My family and I have really enjoyed our stay! Beautiful place, very clean, well-equipped in all rooms, just as pictured. The location is so good, walking distance to lots of restaurants, stores, and sites, but right off the main street so it's very quiet. The TVs in each main bedrooms were also nice to wind down with. Just to note the host is a company, but their team is very responsive throughout the days. The only thing that puts people off is that, like other reviewers said, they later ask for a deposit of £250 (plus £10 admin fee) or a damage waiver of £25. This is unlike a normal airbnb thing, but somewhat understandable. Would be more honest if they reflect this cost in the listing description, to indicate upfront that what you pay on the airbnb site is not all of the cost. Self check-in is picking up the keys from a convenient store close-by, which is not very conventional but the instructions were clear and the store was an easy 2-min walk from the apartment.

Had a fantastic weekend in Liverpool with good pubs 2 min walk from the house Positive: Good location with 3 good sized bedrooms One with a shower, good sized bathroom and also downstairs toilet Negative: Living room space, there was only one small sofa and small chair, with 5 adults we had to use the dinning table chairs which weren’t the most comfortable. No freezer compartment in the fridge

Modern, central stay - great for friends & family Positive: Really pleased with the location. As someone who hadn't been to Liverpool before it turns out we'd chosen a fantastic location. Easy collection of keys from a newsagent 2-minutes away. Spacious and equipped. Modern, clean and well finished. Coffee shop next door is a bit 'extra' but convenient. 10-minute walk from the station Negative: Carpets up the stairs and landing is probably in need of replacing as quite heavily stained. Few higher areas in need of dusting. The host's messages was perhaps a little too frequent and heavy for my liking but got the information across.

Lovely property for a great weekend in Liverpool Positive: Quite a good location if you don't mind a walk into the centre. As a guide, its perhaps 20 mins to where John Lewis is, 30 mins to Albert Dock. But plenty of places to eat close by / China Town close. Great for the Philharmonic. No. 10 - Nicely decorated. Bedrooms super comfy. Great shower. Very well designed and laid out for the footprint of the property but it does mean there is no lounge.....Small sofa in kitchen area. So social night in for a group of friends wasn't as comfy as we would have liked. Having said that, we would definitely stay there again/recommend (unless we found somewhere cheaper!). We loved loved loved Liverpool. Negative: 1) Arrangements and pricing for Security deposit should have been much clearer prior to booking - that came as a bit of a shock and an additional cost that I'd not accounted for (on an already expensive weekend). And a £50 service charge for 3 night stay on top of accom and cleaning also seems a bit inflated. 2) Key pick up - this changed on the day and wasn't obvious to me that it was a change in location. I was shattered, footsore and carrying heavy bags so was not overjoyed to walk to one location and then have to back track to another 10 mins away. Fortunately the correct pickup point was only round the corner from the property 3) 1 Dishwasher pod for a 3 night stay was a bit mean.

Cute mews house, great location on a quiet street in the Georgian Quarter close to sights, restaurants and bars. I was in a group of 4, might be a bit of a squeeze if 6 people stay. It's a bonus having a garage (for a small car) but there is lots of parking nearby anyway. Be prepared for noisy seagulls :-) Host and Stay were very responsive. I would definitely stay there again.

Comfortable and ideal for central Liverpool Positive: Location, clean, comfortable Negative: Some squeaking doors that woke others , bit snug for 6 people in terms of seating and space around the table.

Comfortable centrally located apartment with parking Positive: Cosy & comfortable. Centrally located. Included a garage Negative: Unusual damage deposit and waiver. Felt obliged to notify agents on arrival of all faults = unnecessarily time-consuming & having checked the reviews, I note that many had been reported before. Ensuite shower was unusable due to black mould. Carpet & wall stains/damage and 'cut/burn in carpet. Dishwasher did not work resulting in the last minute stress of having to handwash the entire load just prior to check out. 1/2 toilet roll & 2 x miniature soaps for 4 people over 3 days was not enough given the price of the rental. Noisy.

We had difficulty locating the key pickup store and when we did and gave him the 6 digit code he said it was invalid and we'd have to contact the company. We rang the company and got cut off, we made another call and was given a different key code which this time worked. When we arrived at the property we were surprised how small the property seemed if 6 people had been staying there. When we booked we were a party of 4 but unfortunately one of the ladies was unable to join us because of sickness. I would say it was just about big enough for 3 people. When I booked I was never told about the payment for the damage waiver , which I complained about before i left home. They said if we didn't pay £25 {non refundable} or a £250 holding fee on my credit card BUT £10 retained if everything was ok with the property £240 was refunded back on my card then we couldn't enter the property! ALL this should up front when the booking is made, very disappointed overall!!

Excellent location, but cramped, too hot and confusing to access Positive: Excellent location and nice back patio. Negative: HOT. In the June summer heat, the upstairs bedrooms were roasting hot, and just opening the windows and running the fans was not sufficient to make it comfortable. It was extremely confusing to figure out where to pick up the keys. I received several different emails and messages through the booking.com website about different locations to pick up the keys. Ridiculously confusing. Living/dining area is tiny and not spacious enough for two couples traveling together. Please note there was dust on the pendant lights over the kitchen island and a burn mark on the carpet of the smallest bedroom when we arrived.

Visiting Liverpool? This is the ideal property for a family/couple. Positive: Prime location, centralised to Liverpool, most things are within walking distance. Charlie answered any questions I had quickly prior to our stay. Advert mentions that there is a garage that is tight for space - I fit, with room to spare, a Volvo V60 Estate, with a roof box attached in the garage. There is permit parking outside the property, but after 6pm to 8am you can park if required. We had 2 cars for one day, I parked in the Liverpool Cathedral (3 minute walk) which was £15 for 24 hours, in a secure car park, with 24/7 manned station at the entrance. There is also a multi storey only a few minutes walk away which from passing I believe is only £6 for 24 hours. 8 minutes walk to Liverpool One shopping, 15 minutes to Liverpool Empire. 3 rooms, modern shower/toilet. One bedroom has a shower/wet room within, but we never used this. 2 double rooms, and one room with 2 single beds. Lovely brick building, coffee shop next door, which was quiet during the day, and not open late to disturb at night. The property was well equipped with hob/oven, fridge, washing machine, dish washer (2 complimentary capsules - which we didn’t use as hand washed the little dishes used), kettle - tea bags/coffee/sugar and long life milk capsules in the fridge. There is a downstairs toilet under the stairs as well. Out the back of the property accessed from the lounge space there is a balcony style seating area, well needed for the hot days we were there. Large smart TV’s in the main bedrooms and living room - we logged in to our Disney+. WIFI is good. Negative: Not that it impacted our stay - the carpeted area, although looked quite new/good quality were marked on stairwell, and stained at top of the landing - they appeared cleaning but likely stained by a previous guest. The couch/sofa was a little small in design to comfortably sit and watch the TV - but again, didn’t impact our stay.

Fantastic location for graduation and a beautifully decorated house. Downstairs living and kitchen area smaller than expected.

Great location with easy access to restaurants and amenities. We came for a graduation and the house was walking distance to the university. When we arrived the fridge had a horrible fishy smell and the host did not address the issue at all. The house also had a dusty smoker’s smell. Towels were clean and beds very comfortable and also matched the pictures. The terrace outside space was also a nice feature. Bedroom TV did not work which was disappointing. Given the central location, there was lots of drunk and disorderly behaviour in the early hours of the morning. Good place for 1-2 nights stay maximum. Check in / check out process is clear and simple.

Very enjoyable stay with clear instructions from host Positive: Excellent location for restaurants and bars. Comfortable beds, spotlessly clean property. Excellent facilities in kitchen. Negative: Not ideal having a shower cubical in one of the bedrooms. Screen should be frosted to allow for privacy. It isn’t an en suite room. Uncomfortable sofa in living area.

10 Pilgrim Street Positive: The house was centrally located, immaculately clean and very modern. Negative: Conflicting information of key collection. Booking.Com listed an adress in Sankey St for key collection when in fact the agent managing the property on behalf of the owner gave us different instructions. We were also advised there would be a welco e pack (tea, coffee & milk) when in fact there were a couple of odd tea bags left from previous guests and so e cofffee pods. These small things let the experience of staying in such a lovely house down.

Liverpool, la ciudad de la marcha Positive: El apartamento está en perfectas condiciones. Está espectacular la reforma que han hecho. Negative: Nada

excellent. clean, great district Positive: very clean, love the high quality decor Negative: nothing it was just right

Positive: Very clean and comfortable, heating worked well so brilliant on a cold weekend. Negative: Nothing, everything was good.

Positive: The location Negative: The floorboards are so noisy

Positive: The property was in a great location. Great communication. Highly recommend

Ideal location , beautiful modern apartment , fab weekend Positive: All bedrooms were are of good size. The whole apartment was clean and was well equipped in the kitchen. Two toilets made a huge difference. Towels were supplied for each guest. Location was perfect. Negative: Very minor however we all forgot to pack a hairdryer and that was the only thing that wasn’t supplied in the apartment

A good location to access the city sights from Positive: Instructions for collecting the keys - from a nearby shop on presenting a code - were sent on the day by message/email, were accurate and worked smoothly. Off street parking in the garage was excellent. The wifi worked well throughout. Access to the city was good, and walkable as we were all capable. All 3 visitors approved of the Pilgrim Coach House. Negative: There were occasionally noisy students passing by at this time of the year, but it was never an issue or problem that would put me off coming on another occasion.

Positive: The Pilgrim Coach House was nicely furnished, well set up for guests, nicely located (<1 km from Lime Street Station) and spotlessly clean. Negative: Nothing.

Comodo ed elegante e molto spazioso Positive: Molto spaziosa,appartamento bene arrenato con tutti i comfort oltre alle aspettative Negative: Nulla

Have stayed here twice. Second time was much more worn, but still a lovely location and home.

Positive: Great little place to stay

Lovely location and really lovely house. Very close to the vibrant city centre of Liverpool. Parking spot included too! Overall, myself and the fellow guests had a really comfortable and warm stay.

Very helpful hosts . Lots of good information about the coach house and the surrounding area. Our mini countryman fitted in the garage as it’s not very mini so that was great. Such a fantastic position, everything we needed was within walking distance. The coach house was clean, and well equipped. We went on the hottest day of the year so far, there are fans in two rooms which aren’t very strong but still good to have. The linen and beds were excellent. So nice to have a downstairs loo as well as in the bathroom. TVs in two bedroom and downstairs.

Positive: Very good location.

Apartment was nice. The check-in instructions were contradicting and unclear. It felt like I was inundated with emails and messages in the run up to check in so on the day I only used the official guide which you would expect would be accurate but told us to go to the wrong key location. We were already late for plans so this made it very stressful. There was waste food left in the bin from whenever the last guest was in, and there was lots of cobwebs on the ceilings in the bedroom. The bedrooms were extremely hot. The host had kindly put tall fans in them but they were a bit gutless and didn’t make much difference. I had accidentally left a sentimental item in the fridge once checked out. I messaged the host a few hours later to ask if it could be posted back to me and I would reimburse the postage, only to be told it wasn’t there. So either the cleaners have stolen it or thrown it away, I would rather they were honest rather than lie that it wasn’t there. Extremely disappointed.

Cozy 2 story flat/townhouse located between the cathedrals Cozy 3 bedroom, 1 full bath and one shower upstairs, and one 1/2 bathroom downstairs. All was clean and tidy. About a 15-20 min walk to the Albert Dock, right between the two cathedrals and near the University of Liverpool. It comes with a small parking spot/attached garage, but our van did not fit. Also the initial listed location for the key pickup was incorrect - so you may want to confirm that. You pick it up from a convenience store who confirms your name and then issues the key. We had to park about 3 blocks away at a “Just Park”, off Falkner St just east of Hope St. It was an easy walk and seemed pretty safe to park there with what looked like dormitories surrounding it. You can stop in front of the flat to unload and load. There’s a coffee shop, pub and convenience store all within a block, and they were not nosey at night.

Great location and lots of restaurants and pubs nearby

Cozy but comfortable Positive: Good location, very clean and well appointed. Negative: The living area was too cramped for five people.

Excellent location. Positive: Clean and comfortable. Easy walk into centre.

This was an adorable flat. Met our needs exactly. And was as it was described in the listing. This neighborhood was great. There was lots of action. Liveliness restaurants, small boutique type stores. We had a lovely time and felt very welcome.

Perfect location, everywhere walkable. Great restaurants and bars nearby. Loved having small outdoor space

I would definitely recommend this lovely home from home and would give it 4&#47;5 and only seating are lets it down Positive: The location was amazing. The quirky house was near to centre and places to go including attractions. It was stylish modern immaculate and beds were super comfy. Negative: The area around kitchen seating area. We all agreed -as the accommodation is for 6 a dining table to accommodate this would be better which we couldn’t as dining table was only for 4. The main bedroom has shower cubicle which was handy although bizarre there was no en-suite. There was a bathroom upstairs and a cloakroom toilet downstairs which was a must for 6 adults. Excellent communication with host who responded quickly to any questions that arose.

Clean, comfortable, excellent location, great pubs and coffee bars nearby. Positive: Fab location. Very clean, comfortable property. Responsive hosts. Negative: Some lighter duvets, and advance notice of threats of additional charges for problems. We were not charged but it was disappointing to receive notice of à potential fine only during our stay.

Dale's property is specifically designed for Airbnb guests, with no owner's personal belongings, which can occur in other places. The furniture, fittings and home-ware are in excellent condition and the accommodation was very clean. The bedding is of very good quality and the beds comfy. Location is really good too. Only a 15 minute walk to Liverpool One. There is a lovely coffee shop next door. Pilgrim Street has very little traffic using it and is cobbled. We would certainly consider staying at Dale's place again.

Very good Positive: Quality bedding, great location and very clean.

Great location Positive: Great location right in the centre of Liverpool in a nice little historic street. The house was clean and comfortable.

Perfect Positive: Goede plek, goede faciliteiten Negative: Niets wat niet beviel

Great location, lovely comfortable house. Excellent that the car was in a garage. 🙂 Positive: Great location. Nicely styled property. Warm and very comfortable beds. Negative: Cleaning could have been more stringent.

Great house, great location. Very comfy beds and lovely and clean. Highly recommended 😊

Tudo muito agradável Positive: Tudo

Very comfortable property ideally located Positive: very comfortable house, decorated to a high standard. all amenities provided. Very welcoming host.House in excellent location close to many bars and restaurants and to the shopping centre.

A great stay in the heart of Liverpool. Positive: Great location in a lovely part of central Liverpool and a short walking distance from Bold Street and a wide range of restaurants &#47; bars. Clean and comfortable house with a well-equipped kitchen; very quiet overnight. Negative: There was a slight mismatch between information available on the booking website and information from the host (before and during the stay). For example, where to collect the keys and what to do on vacating the property. We also thought the damage deposit details (payment and refund) could have been clearer at the time of booking.

We had a bit of a glitch with the emailed instructions versus the guide instructions and an incorrect code but the hosts answered quickly and got it straightened out. Beds were very comfortable and the shower was great. The photos made the sitting area appear larger as what seemed to be a sofa was in actuality a love seat. It’s small but we made it work.

A lovely property, with every facility and three comfortable double bedrooms. Great location. Negative: My only quibble, and that is all it is, is that there was not enough comfortable seating for six people but it did not really matter for a two night stay.

Positive: Great location and would recommend. Garage though tight, was great bonus. Lovely decor and little outdoor space was very welcome. Negative: Check out at 10 I think is too early - with no option for late checkout. No freezer compartment in the fridge so don’t buy ice cream!

Positive: Could not fault a single thing, from location to cleanliness and excellent furnishing and facilities, we had a fantastic 3 night stay, would definitely recommend Pilgrim Couch Houses, a real home from home

Everything was fine, but I really disagree with how an additional fee was hidden sneakily in the description of this listing. We received an email shortly before check in: "All reservations need to have a damage waiver in place, or a damage deposit held prior to arrival. This is to guarantee your peace of mind, in the unlikely event that accidental damage may occur." This should really just be included in the main nightly fee and in our situation it was frustrating for expensing the trip. Particularly peeved by the language. We would have been much more chill if you just went out and said you're doing it to get around AirBnB taking a bigger cut of the trip cost, but it's rather disingenuous to say this is to guarantee our peace of mind. The low overall rating is to draw peoples attention to this practice, overall things were good, other than the communication feeling incredibly impersonal and corporate.

What a rip off Positive: House was nice but very small. Definitely wouldn’t fit 6 people in. Negative: Very overpriced. Please be warned and read the booking terms minutely. I was charged the full amount of almost a thousand pounds ( for 3 nights) four months before my stay. I wasn’t expecting it as I had booked under a free cancellation deal and thought I would pay on the day. I was planning on saving the money each month. Left me overdrawn. I also had to pay a £250 security deposit which they have taken ten days to refund me and have actually had the cheek to deduct £10 for an administrative fee!!!after earning interest on my £1100 for four months! I’m disgusted! Also the shopkeeper who passed the key over was very grumpy.

Great location short walk to where we wanted to go. Perfect home and very clean and everything u need. Would definitely Positive: The property was perfect for our occasion was lovely and clean and all the essentials needed. Negative: Only thing I will say which wasn’t a problem but maybe helpful for next time the accommodation sleeps 6 but only had 5 large plates. This didn’t affect is in anyway we managed but maybe 6 large plates would be better.

Lovely house in great location, right next to a fabulous coffee shop. Check in was easy but I wasn’t happy at all with some unexpected fees only notified a week before our stay. We were asked to pay £25 “accidental damage” insurance before the host would share any check in details. My understanding is that all Air bnb hosts have insurance through Air bnb already so this seems very strange and not at all a good experience. I have read other review saying that the garage is small but it fit our Skoda Octavia estate just fine.

Amazing property. Positive: Location is perfect for the centre of Liverpool. Beautifully presented.

Lovely central property would definitely recommend Positive: The property is modern and very well presented. It’s central and a 5 minute walk to into the city of Liverpool. The garage is a real bonus as is the little seating area which is a real sun trap. Will definitely stay again 😃 Negative: If 6 people were staying in the property you would be limited to all relax in the lounge area.

A casa è bem decorada e muito bonita, com camas aconchegantes e um ótimo chuveiro. O fato de você ter que coletar e deixar a chave em um mercado perto é meio inconveniente para quem está com muita mala. Ao chegar, a geladeira estava com um cheiro muito desagradável que perdurou por alguns dias até nos mesmos limparmos. Não tem bucha de lavar louça e nem detergente e só ofereceram 2 sabão de louça pra lavarmos. Os ventiladores são muito fracos e o calor estava intenso dentro da casa. Um dos funcionários tentou abrir a porta da casa no segundo dia pra uma manutenção que não nos foi informada posteriormente, o que achamos bastante chato pois não estávamos esperando ninguém e estávamos fazendo o almoço. No entanto, a localização é boa e da pra fazer tudo andando. O balcony também é um espaço legal pro verão.

A lovely property decorated to a very high standard. Would definitely stay again Positive: Excellent location. Within walking distance of everything but location was quiet. We were given the wrong address for the key safe. Luckily the staff at that address were able to direct us to where they were. Not ideal as we came by train and had to take our suitcases with us. Negative: The outside area was covered with rubbish including chips when we arrived. It may have been caused by the seagulls tearing the black bags which had been left. We had to leave ours too as we were travelling by train. I feel they should be cleared before new guests arrive.

Nice property Positive: Property in a nice area, near to Anglican Cathedral. Well equipped property and decorated nicely. Garage an assert, but only for a smallish car. Outdoor space a bonus. Negative: Picking keys up from a local shop at 3pm. Keys weren&#39;t at the shop, had to make a phone call chasing them, keys not available until they finally arrived at 3.30pm very frustrating. Outside rubbish bins were full, so plastic sacks of rubbish were on the floor, which attracted the flies. No instructions to put bins out for collection on whatever days, looks like they have not been emptied for a long time!!

Positive: The prop

Positive: Great location, lovely property and facilities Negative: N&#47;a

Very comfortable stay. Location was great

Responsive helpful host

Will love to be back

Will be back to stay again Positive: Location , the owner is a very nice host . The decor of the place is cozy . He is very attentive and very helpful .

Fantastic house to stay in..definitely worth it. Positive: Amazing location... on a quiet street but close enough to restaurants and the attractions. Has a washing machine, dishwasher, coffee machine. Outside area . Definitely would stay again. Negative: Only a small sofa for 2 and a small chair to relax on .The others had to sit on the chairs around the table.

Overall excellent stay in a lovely city. Positive: Excellent location. Negative: Not particularly organised with crockery and glasses. No tea towels, poor quality towels. Creaking floor boards.

Liverpool trip Positive: Perfect location. 5 minute walk into city centre. Superb accommodation. Excellent customer service and informative. Easy pick up of keys.

Lovely stay, would recommend and stay again if back in Liverpool Positive: Nicely decorated, great facilities and fantastic location Negative: Shower pressure could better, more storage space for clothes

Positive: Conveniently situated for our stay. Close to the Philharmonic &amp; plenty of places to eat in the area Negative: Downstairs was not really set up for a comfortable night in, couch uncomfortable &amp; we had to sit on the dining chairs. It could be great but we felt the seating needs a bit more thought?

Positive: The place was clean, comfortable and well laid out. The beds were comfy and the location was perfect. Having a garage to park the car was also a bonus. Would love to book again but availability is limited. Thanks for a great stay! Negative: Could maybe do with some toiletries and a few basics in the kitchen. But can&#39;t really fault it to be honest. There are shops around the corner.

Positive: Ticked every box. Location fab too

Lovely place, just as described in the advertisement. Nice and clean apartment, very well equipped, and close to the city center. A little warm in the bedrooms. We were there during weekend, so we had difficult sleeping because of high music and party going on in the hood. Especially on Saturday. But all in all a nice place, we will come back.

Lovely apartment. There was fee that they charged separately. The apartment is close to Liverpool 1 and lots of things to do.

Great location, handy for everywhere we planned to go. Nice apartment too.