The keys will be available to collect from a local Keynest Shop - Liverpool - l1 Minimarket that is about 7 minute walk. This is located at Unit 1, 1 Sankey Street, Liverpool, L1 5EA. Use this time to familiarise yourself with the area and take in the vibrant City atmosphere Liverpool has to offer!
The store is open from 07:00 - 23:00 on Mondays - Thursdays, 7:00-00:00 on Fridays, 08:00 - 00:00 every Saturday and 09:00 - 23:00 on Sundays. If you are planning to arrive past the closing time, please let us know and we can arrange an alternative key collection method.
We are available from 9am-9pm each day to help with any queries via phone call or message. We do have an emergency out of hours team that helps out during later hours though they are limited in what assistance they can provide. Hence, any issues communicated outside of these hours will need to be dealt with the next day unless it is an emergency situation.
This house is a family property, we do not accept any loud noise or party groups of any such in this property, additionally we are unable to host groups under 25 years of age. Outdoor security cameras to monitor the surrounding of the building plus a Noise detector.
The check in time is 3pm & check out 10am - Please adhere to these times unless otherwise agreed. An unauthorised late check out will incur a charge.
TOWELS & LINEN - We provide all bed linens (sheet, duvet cover, pillow cases) - We provide 1 bath towel per guest and a hand towel for each bathroom. Please bring your own if you require more.
We have a wonderful mobile hairdresser who can attend the house, should any of your group want their hair doing. Please ask if this is something you require. Unfortunately, we cannot offer an early check-in as our cleaners have a long list of apartments which they have to clean and they have a busy schedule meaning they keep all keys until check in time at 3pm. We have had issues in the past where we have granted early check ins and the cleaners have been delayed meaning they couldn’t get in, which then creates a knock on effect for our other guests.
Parking garage dimensions: 247cm height 264cm width 518cm length (Please refer to the photos we have uploaded for the visual of the parking space dimensions.)
If this is something you would be interested in, please let us know! Smoking is strictly forbidden in the property and any sign of smoking will incur a £100 charge.
Please note, during exceptionally busy periods we may need to gain access to the property to complete maintenance works. This is to keep the property in good order for your stay. We always give 24 hours notice of this unless there is an emergency which needs addressing sooner. Please do not change the boiler settings under any circumstances, if you need any assistance with this please don't hesitate to get in touch and we will be happy to assist you!
Kindly note that we cannot accept parcels delivered to the apartment’s address and cannot be held responsible for any lost/damaged items. If you do require a parcel to be delivered during your stay, please contact us for our office address.
We’re always available for our guests so please don’t hesitate to get in touch.
