Host & Stay | The Pall Mall Apartment — Guest Reviews

Host & Stay2 bedrooms1 bathSleeps 5

Review Summary

Overall Rating
4.1 / 5
Total Reviews
24
Sources
Booking.com (13) · Airbnb (11)
Most Recent
Apr 2026

Each review shows: source · star rating · date · guest comments. Reviews are grouped by traveler type. Persona ratings reflect the average score from guests in that category.

Ratings by Traveler Type

Families with Children
4.2 / 5
3 reviews
Friend Groups & Gatherings
5.0 / 5
2 reviews
Families with Children4.2 avg · 3 reviews
KatherineBooking.comAug 2025

Positive: Great location, apartment was clean and beds were comfortable and nothing was to much for the host very responsive if I had a query overall fab family stay Negative: Small smell around the halls

AirbnbApr 2025

The apartment on the whole was really good. Great location with an easy walk to the centre. Furnished and decorated really nicely. But, there was a dreadful smell (like stale smoke/damp). We worked out that this was because the ventilation system wasnt on (the windows dont open). We asked for them to resolve the smell. They offered air fresheners, but we didnt like the thought of chemicals being added (staying with children), but asked for the ventilation to be switched on as we noticed a fuse switch that was off. This request was ignored. This was really disappointing as the apartment was great and everything else had been lovely. We did switch it on ourselves in the end, and it helped to clear the smell. If you stay there, make sure the ventilation is working.

ClaireBooking.comApr 2025

perfect stay Positive: decor in apartment was fab ... so clean and perfect for our young family Negative: the outside was a bit off putting but inside was perfect

Friend Groups & Gatherings5.0 avg · 2 reviews
AirbnbMar 2025

The apartment itself was very comfortable, access for us was easy, but it is situated on the 3rd floor and the lift wasn’t working during our stay. The rooms were all comfortable, and excellent location. Overall, a great space in the middle of Liverpool to share with friends.

AirbnbDec 2024

My friends and I had an amazing stay here, the location was perfect and it was a really smooth process from start to finish. There was only one problem, albeit a small one, and that was no cleaning products, such as a scotch pad/sponge or a cleaning cloth or dishwasher tablets. We had to leave our dishes by the side of the sink as we were going to clean on check out but couldn't. I'd definitely stay again as everything else was spot on!

All Reviews4.0 avg · 19 reviews
AdaBooking.comApr 2026
MárkusBooking.comFeb 2026
SamiBooking.comNov 2025

Positive: Flat was very silent and easy to get a good rest.

DebbieBooking.comOct 2025

good Positive: Good location, clean, good facilities, nice apartment, good there was 24 hour security Negative: pick up could have been earlier and drop off an hour later, inconvenient that key pick up was at a different location and key holder had no information about the property and not good that there was no verification that keys had been handed back to the key holder at the right time

PhilBooking.comJul 2025
OmarBooking.comJul 2025
SimonBooking.comMay 2025

Booked and paid for but couldn’t access it, still waiting for a refund 6 weeks later Positive: Nothing Negative: Not being to get in

AirbnbMay 2025

Good place to stay for couple of nights. Got what you need. Nothing more nothing less.

AirbnbMay 2025

Muy buena ubicación y el lugar es tal cual se muestra en las fotos. Muy completo y cerca de los principales atractivos de la ciudad Hay lugares cerca para comer y poder comprar cosas.

RhysBooking.comMay 2025
AdamBooking.comApr 2025
AirbnbApr 2025

This flat has a serious bathroom plumbing problem which wasn't resolved during our stay despite a plumber coming out. It appears that toilet water seeps from the bathroom into the hall and bedroom carpets and comes up through the laminate floor. We requested to be moved but Host & Stay refused, they left us in a flat which a broken toilet which wasn't really useable due to it draining really slowly.

AirbnbMar 2025

Accommodation advertised for 6, however the sofa-bed is terrible and even if you can fit uncomfortably one person, definitely not 2!! A couple of days before I arrived i was asked to pay insurance for potential damages, booking 6 months in advance, I would have like to know about this before!!!! Also, one toilet roll for 6 people for 3 days, really? Otherwise, clean and good location.

AirbnbMar 2025

Appartement très bien, équipé et très propre, près du centre-ville de Liverpool

TiarnanBooking.comFeb 2025
RuthBooking.comFeb 2025
AirbnbDec 2024

Evde espresso makinesi olması çok güzel bir dokunuştu. İhtiyacımız olan her şey mevcuttu. Sadece internet bağlantısı zayıftı.

AirbnbOct 2024

Fantastic Location. The host is ready to help for any questions you have. The apartment was really nice well equipped and so clean. I totally would recommend it

AirbnbSep 2024

10 out of 10

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View rate calendar · Full listing · Reviews as of Apr 2026