Host & Stay | The Old Workhouse — Guest Reviews

Great place, perfect for families.

Lovely presented property, lots of space for our famly of 8, very clean and comfortable, lots of added extras included , great location for exploring the local area, good comunication links with host, would definitely recomend to friends and family.

Positive: Brilliant location central to Alnwick's town centre. Beautiful accommodation with fab addition of a pool table to keep our three boys entertained. Negative: Lack of shower in the main bathroom was disappointing but we worked around it by taking turns using the shower in the ensuite, which is a fantastic space!

After we cleaned the ovens and shower we had a lovely stay. Positive: The apartment is in an ideal location, the rooms are lovely, spacious and comfortable. The kitchen was well equipped. Alnwick is a lovely town with plenty good restaurants and pubs, the castle is superb and gardens and children’s play park well worth visiting. Negative: The key was easy to access, but only opened 1 of the 2 entry doors, unfortunately the one furthest from the car park. The ovens were filthy, we had to clean the grill trays before we could use them! There was only 1 tea towel, one thin dish cloth, no other cleaning tools, 2 dishwasher tablets, the dishwasher filter was also filthy and needed cleaning before use. There only was 1 shower in the apartment in the en-suite bedroom, but the shower head had black mould and had to be cleaned before use. There was only one hand towel in each bathroom to be shared between 6 people, and one toilet roll in each bathroom. Lastly the remote control for the Amazon Firestick was missing.

Beautiful place, clean and spacious. Fantastic location within walking distance of Alnwick and driving distance to the spectacular Northumberland coast. The apartment was well equipped and very comfortable for the 6 of us with 1 toddler. 2 parking spaces were adequate for our needs. Would definitely recommend it

Lovely apartment in a great location. Couple of issues with sub standard furniture but the host was very responsive and will hopefully address this for future visitors. As others have said there was only one dishwasher tablet, very unrealistic for a party of 6 of us for 3 nights but we just bought our own. Same goes for loo rolls. Would be nice if the host could take on board these points for future. All in all a really lovely find to celebrate my 60th birthday with family.

The apartment was well located and comfortable. It was pretty well equipped, though there is only one shower which is en-suite and the main bathroom only has a bath and not ideal that one of the beds is in the main living accommodation. Whilst it was absolutely fine, it wasn’t quite what we needed but that’s because of our group make up: we had two children with us one of whom is a toddler and that required a bit of management because of lots of toddler hazards!

Family birthday celebration weekend Positive: The property was lovely, well equipped & ideal for our family stay. The other real bonus was how central it was with everything on the doorstep so we didn’t need to use the car while we were there. Negative: There wasn’t anything we didn’t like. The only thing that would’ve made things easier was if it had a shower in the main bathroom but apart from that happy with everything.

Excellent location. Beautiful property. Would stay again. Positive: The location was excellent. A short walk into town and to Alnwick Gardens plus the park just round the corner was great for the kids and the dogs. The beds were very comfortable. Negative: 1 shower which was not based in the main bathroom was not ideal. It meant having to come into another persons bedroom to use their en suite. There were quite a few cobwebs on the beams and a fair bit of dust under the sofa.

Great location, nice and quiet Positive: Our 4th stay. Works for us as lots of space for parents and two teenage boys Negative: Shower could do with a proper clean. Looking a bit grubby but really just picking fault. Not a game changer

We had a great stay here for a weekend with family. The apartment was spacious and well laid out, enough space for our party of 5 adults and 3 young children. Ideal location just a short walk to Alnwick.

A great property in a great location. Very good lay out to be sociable with friends and family. Positive: We had a great weekend, the property was just perfect for meeting up with family. The open kitchen living room area made it a very sociable space. Negative: Not a thing.

Great Location Positive: It just works for us. We’ve stayed before. Our teenagers get there own space and it’s near enough to town that we can all be independent. Great for exploring the area. Negative: Lack of cleaning products. Never any spray, kitchen roll to wipe down the table, bathrooms or work surfaces.

Beautiful location and accommodation. Area was lovely with a lot to do. Perfect for family or a group of friends. I would advise that there is only one shower in the place (en-suite to the main bathroom) and a bath in the main bathroom so be aware. Didn’t really bother us.

My family had a lovely time here, it's a fantastic space in a perfect location - 2 minutes walk away from Barter Books! Would definitely return in the future.

Save your money Positive: Location is ideal when visiting Alnwick Gardens and/or Castle. Town is absolutely lovely. Negative: We couldn't get into the property initially as the lock jammed. We also did not get adequate support from maintenance. We eventually jimmied our way in, while trying to keep four kids from melting down after a long drive. For a place that is sold as premium, a lot of the basics were not in order. Pink mould in the ensuite bathroom, the toilet seat was loose, broken bedside tables, extremely dirty bathroom floors. Communications from 'customer service' has been non existent and it's absolute laughable. The place looked nice but clearly focused on looking high end than being focused on ensuring that standard basics are in order.

The Old Workhouse was a great venue for our family get together. First arrivals had a little trouble with the lock on the internal flat door but hosts were able to advise by phone and with a bit of 'jiggling' they got the knack of turning the key. Inside, the accommodation was beautiful and really lived up to expectation. Kitchen/dining area is perfect for big family meals and we loved the mezzanine games area with the pool table. There are so many beautiful walks and trips nearby. Walking down below Alnwick Castle on a summer evening was perfect and it's an easy drive to lovely beaches. Would definitely recommend and we hope to return in the future. Thanks all!

Good family venue Positive: Comfortable and clean Negative: The front door lock was stiff and temperamental

Loved this place & the area, less than 10 minute walk into the centre, loads to do around. Very clean. Plenty of utensils, plates & glasses/cups. The only thing that was an issue for us was that there was only 2 toilet rolls, for 8 people it became an issue, however we were only there 2 nights to didn’t realise until the last day. I would definitely come back to this place, loved the character. Hosts were always very responsive & helpful.

Lovely airy space but designed for appearance rather than function, if you are good at yoga you might be able to reach the loo roll when on the loo! Only 1 shower (and in the en-suite) for 8 people, while large bathroom had space but none. No cupboard space left for food to be put in. We could not get the towel rail to work. No hooks for towels or shelf for toothpaste etc .ACCESS was VERY DIFFICULT AND FRUSTRATING as place advertised as entire property/old Workhouse In fact it was FLAT 4 WAGONWAY HOUSE and KEYSAFE IN CARPARK This had apparently been communicated on the morning we drove up there in 1of 3 emails sent that morning also 2 the day before looking for £65 extra if we wanted in a few hours sooner! The late communication and lack of clarity did significantly adversely affect our stay. After a long journey we wasted so much time we missed out on meeting up with relatives . ( the emergency number to an office somewhere did help, but there was no number for our invisible host).

Beautiful flat, beautiful area with lots to see and do we would go again. Only downside was the hoover that was supplied didnt work properly and the limited toilet rolls (2 for 8 adults staying 4 days) and dishwasher tablets (only 1 tablet for 4 days).

We had a lovely time staying there, it was lovely and spacious. The door to the flat was a little tricky to unlock at times and we had to improvise with some of the kitchen equipment. The setting was beautiful and it was a great size space for eight adults, a toddler and three dogs.

A really lovely place to stay, which accommodated our group of 6 and 2 dogs with ease! All the bedrooms are clean and spacious. This property was close to Barter’s Books and a walkable distance from Alnwick - perfect to stroll in to town for brunch or dinner. The only thing I would say, is that if you’re a large group, factor in extra time if you want a shower. There is only 1 and it’s within the en-suite of the bedroom attached to the living space. However the other bathroom has a lovely big bath

The old workhouse Alnwick Positive: This is a fabulous apartment, situated in an excellent location for the centre of Alnwick. We were 3 couples and a single. It was absolutely perfect for our purposes Negative: The weather was beautiful for the days we were there. It would have been nice to use the communal garden. The residents made it clear that the garden furniture belonged to them, and we really weren't welcome. It is not easy to find as it isn't called the old workhouse. It is waggonway house. It is an apartment in the building.no clear signage anywhere.

Brilliant flat! Positive: The photos were exactly as we found the property. Excellent living space for a group of six. Great location. Negative: There was only one shower in the en-suite bathroom which was the only downside to the property. The other bathroom had a lovely bath but would have benefitted from a shower also.

We stayed here with 7 adults, a toddler and 4 dogs and the place couldn’t have been more perfect! We felt right at home straight away, the place was spotless and there were so many helpful recommendations in the little black book. We were within 5-10 minutes walking distance of Alnwick Town and only 2 minutes away from the amazing Barter Books! Whenever we messaged, the host responded quickly, efficiently and friendly. We will definitely be returning!

Relaxing escape to a characterful & spacious dog friendly apartment in an interesting town. Positive: Loved the character and space, easy parking, very dog friendly and walking distance to shops and attractions Negative: didn't like having to deal with a call centre to answer queries especially on one occasion the call handler clearly couldn't understand

A Nice Break Positive: We liked the amount of space and layput, plus its location near the town centre, ideal.There were 7 of us and we were there for attendance at a family wedding at the Tree House. The arrangements were good and we were kept advised and all went well when we eventually arrived. The only problem was trying to find the site address as we were given the name The Old Workhouse but on arrival, thanks to a friendly neighbour who said it was also known as Wagon Way House. (the welcome mat at the door also stated welcome to wagon way house). This was a small slight at the time and caused a little problem for us after a long journey. On rhe whole, nice stay at a pleasent location, plenty of room and good facilities. Well done. Woulð stay again. Negative: Confusion regarding the 2 addresses. Only one key for the 7 of us. Central heating was on occasion a bit hit and miss.

Positive: Beautiful property in an excellent location. We have spent ten days over Christmas and it has been wonderful. The presence of a large lit Christmas tree on arrival was a fantastic surprise. The property is spacious and stylishly decorated and perfect for our family.

Disappointing. Potential to be fabulous. Poor customer service provided by Host and Stay. Positive: • This is a beautifully staged flat with an open plan living area. • Clothes hanging rail provided in each room. • Pool table (but only one cue) • The three main bedrooms had comfortable beds. • There are two off road parking spaces (accessed off Park Rise, nowhere near convenience store you are directed to) • The flat is dog friendly. • The permanent residents living below were delightful and very helpful. • The location is convenient for walking into town Negative: • Asked for specific directions to the property, but despite difficulties with directions mentioned by previous visitors (see reviews) the response was still factually incorrect. Building is called Wagonway House, no mention or signage anywhere for The Old Workhouse. • Only 1 front door key and fob to enter the building provided. This caused real difficulties for our multi-generational group doing different activities at different times. A request for a second set of keys was refused point blank. • No mention in the description that this is a First floor flat with no lift. Not easily accessible to all. • 3 broken light bulbs in the open plan area, making it quite dark, and an exposed screw were reported on arrival, but was not resolved during our stay, despite being told twice to expect the team to attend. • Many of the window ledges have decorative objects on them which had to be removed so that the secondary windows could be opened in order to use the blinds, which are fitted between the two window layers. • The communal bathroom is minimalist: no shower, no shelves or surfaces to place things on, nowhere to hang a hand towel and no loo roll holder. • The only shower is located in the master bedroom ensuite, which is inadequate for 8 people and somewhat awkward. • There are numerous small saucepans, utensils and crockery but very little cookware/serving dishes etc. I was told by the Host and Stay that I should have brought my own! Odd mixture of tinny, cheap cutlery, with only 5 teaspoons. • The bed on the mezzanine is a sofa bed, which was not made clear in the description. • Advertised for eight people, but only enough seats at the dining table and in the lounge area for six people. • Only one bedside table and lamp in one of the bedrooms, despite plenty of space for two. • No basic provisions - no spare loo rolls, salt / pepper, kitchen hand towel, first aid kit, light bulbs, kitchen roll

Great trip to Northumberland for a golfing weekend, lovely house which we made our base. Positive: Location is ideal, very close to alnwick centre. Negative: The main bathroom could have a shower added.

Yearly, family get away ❤️ Positive: Having all the family together. The space was great with the pool table added to the entertainment. Negative: Only one shower.

Dangerous attitude Positive: the place was lovely. went for my Dad's 80th .He loved BUT on arrival the key didn't work and we couldn't get in. we called host and stay and got a Philippines call centre. she said she'd call back in 15mins.She called back after 90 mins with instructions on where to find the key. All this time my dad with mobility issues waiting outside. after 90mins I called and got ? Luke in Richmond. he was more helpful. called the owner who said fiddle with the key. people have reported issues there's a nack to opening the door. I was never able to open it but mum managed one in 20 times. we were then told it's a functioning lock and they wouldn't be coming out to fix it. we then managed to lock ourselves in the flat. clearly we were going to have to leave the door open for our stay. we called again and got the same response.if we called a lock smith ourselves that would be malicious damage. it was only when my mum had the bright idea of calling the council to report the fire hazard being locked in did Host and stay contact the owner and arrange a locksmith. of course the locksmith found a broken lock and couldn't understand why it hadn't been reported before. we then spoke to a neighbour who had seen a previous guest with exactly the same problem having Driven up from the home counties. For this reason alone a all the ago cause I would give host and stay a zero. of course now the flat has a functioning lock. any issues we reported following this were dealt with promptly. The flat itself was lovely. I don't feel I can go without reporting this extremely bad and quite frankly dangerous service. the attitude being it would see. to avoid any kind of call out with phrase such legally functioning lock. make sure you know the law. Negative: the issue getting into the property

Beautiful but dirty Positive: The apartment was beautiful and well located and the kitchen was well stocked. Negative: The apartment was very dusty and the shower room was disgustingly filthy to the point that we had to buy cleaning supplies and spend our first 2 hours cleaning it. There is a bath in the main bathroom and then a shower in the en-suite which made it difficult for 2 couples and 2 singles to shower without disturbing the guests in the main bedroom. Would make more sense to put a shower in the main bathroom.

Stunningly lovely, luxurious apartment Positive: The "wow" factor! You certainly feel you are staying somewhere very special - even from entering the gardens and communal lobby area. Incredibly spacious. Vaulted ceiling, huge sitting/dining/kitchen area. Large, well-appointed bedrooms. A four-poster... Fab utility and massive bathroom (which could do with a shower - as others have said). Mezzanine area with sofas, beanbags, pool table, games.. Great location - around the corner from the Railway Station Bookshop- where we spent a very happy afternoon. Has a lovely cafe - and is next to Lidl :) Negative: There were a few light bulbs out and a broken blind in the sitting room - contacted the managing agent who said they'd sort for next occupants (we were only staying 2 nights). Hope they did! If you were staying for a long duration, only x1 shower would become a drag. The blasted blinds within the window casings!! The one over the kitchen sink is only accessible by getting up on the work surface - and once it's dark you do feel as if you're in a fish bowl, so want to use the blinds - and they're essential for privacy if you are sleeping up on the mezzanine. But these are minor niggles - I'd love to stay there again! I was with my daughter, my 85 year old Mum and her bestie - for my Mum's birthday. She was thrilled with the place and we made full use of the facilities :) Enjoy!

The smell of cannabis was so strong throughout the whole of our stay. Proved difficult to sleep, lack of support from Bo Positive: Facilities and location Negative: The horrendous smell of cannabis

The perfect place for our girls weekend! Amazing location and everything we needed ⭐️

Wouldn’t return Positive: The location Negative: The fact it was advertised as four bedroom and it wasn’t. There was only one shower in one of the bedrooms . The shower was not controllable so the temperature was red hot or cold.

Large living area but lack of a 2nd shower & sewage smell are disappointing Positive: Large living area & kitchen, 4 double beds, good location Negative: Only 1 shower & 2 toilets for 4 rooms. Wouldnt recommend for more than 4 people. Ensuite sewage smells - there is a problem with the soil pipe and/or the toilet trap that allows sewage smells to come into the apartment

Peaceful, relaxing, central location Positive: Very spacious. Excellent location close to supermarket, restaurants and bus stops Negative: Only having one shower. Dust on top of kitchen units and on beams

Fantastic stay. Lovely building, comfortable beds and very quiet.

A really good base to explore Alnwick and the surrounding area nice modern and comfortable accommodation.On site parking Positive: Location and size of the property. Negative: It needs a shower over the bath in the main bathroom.The only shower is in the en-suite bathroom which isn’t adequate if the property is fully occupied.

Style over substance, I’m afraid. Gorgeous apartment, but not as advertised. Fourth bedroom is in open sided mezzanine level, so no privacy or lie-ins. Despite the listing stating two showers there is only one and it is in the en-suite off the main bedroom so inconvenient for the whole party. One tea towel which I didn’t even find until after 4 days, only two hand towels so nothing for hand washing in kitchen and not really enough for 4 people for a week and would have been awful for 8 people as advertised. (Weirdly there were 3 oven gloves, but they were all filthy)No recycling facilities. Master bedroom mattress and pillows flat and lumpy. When I tried to make contact to ask about these things I just got an auto-reply email which was really disappointing as I had shared my contact details and so assumed there might be the possibility of two-way communication. None of these things were enough to make us leave early, but it could have been so so much better, and if I had known about the shower and mezzanine bedroom I would certainly have booked somewhere else in the first place.

A place with great potential undermined by penny pinching when (ignoring the first floor location) it could have been gr Positive: Location was good, once you found it! Negative: 1. 1st floor apartment was not described as first floor. We had to get my wheel chair user 92 year old mother up the stairs into the apartment. Totally unacceptable. The booking.com property description must be rewritten. We were not the first to have this problem as neighbours said had happened before. Charlie in the office knew we needed wheelchair access as I asked if these were provided, and it was not mentioned as unsuitable for wheelchair users. 2. Directions were very poor and we spent 30 minutes asking people where it was before we found it. Our wheelchair hire delivery driver from Berwick did most of the asking. Photos show location of apartment off Park View, and X marks 2 car park spaces for number 4, where the key safe is located. The address is not really Wagon Way Road at all, but Park View. There is no sign for the ‘Old Workhouse’ so it’s impossible to find by the current directions. 3. Knife sharpener for the many ‘sharp’ knives would have been very helpful. Oh boy!

A fabulous first visit to Northumberland and great accommodation for we 5 girls (in our 60s)! Positive: The property was very comfortable with a lovely mix of traditional interiors and fittings with modern facilities. It was beautifully spacious and we were extremely comfortable for our four nights. Negative: We liked everything though a welcome pint of milk would have gone down well after a 6 hour drive. It would have been helpful to have had more than one key for the group.

Very good apartment, would recommend. Negative: Only one shower also bath towels provided but not enough hand towels.

Good location and space, with three nice big double rooms. Only one shower in the en-suite bathroom is a drawback.

Gorgeous, spacious apartment. Beautifully decorated in lovely Alnwick. Positive: Everything- location, quality of finish, spacious, layout! We will be back! Lovely downstairs neighbours. Great communication from support team. Negative: Shame we couldn’t stay longer!

Was disappointed as expected we were downstairs with easy access for us to use a dining area in a garden which on both c Positive: The property was spacious (but not for 8) and close to Alnwick and the decor was very nice with a well equipped kitchen We only used 2 of the bedrooms and beds were very comfy. Negative: No outdoor furniture/dining area which was listed in the facilities. Apartment was up some dirty stairs .. downstairs apartments had permanent tenants who looked after the garden so felt we were imposing so didn’t use. Listing should say was upstairs no use for wheelchair users! Grotty grout in shower, rusty mirror, dirty chair in large bedroom only one toilet roll in each bathroom what if there was eight of us??Only enough toiletries for 2 people for one day. Definitely would not want 8 adults in the living area as not enough seating, but was ideal for 4 of us. When stood in mezzanine you could see the awful dust on top of kitchen units and wooden beams which would be easily cleaned.

Amazingly comfortable and spacious. Positive: Lovely accommodation, very spacious and light. The rooms were fabulous and comfortable. Negative: Could do with a shower in massive bathroom.

Lovely stay in a well furnished and comfortable apartment, close to local amenities. Positive: Lovely high ceilings and feeling of spaciousness. Very quiet residential area, idea for exploring the surrounding areas. Comfy beds and nice clean communal spaces, the kitchen is well maintained and plenty of utensils and crockery. Negative: Nothing it was perfect for our short stay

Beautiful apartment within easy walking distance of the town, the famous bookshop and castle gardens Positive: Great location and well-equipped comfortable flat. It is beautifully furnished, light and airy with comfortable sofas and a massive bathroom. Negative: Sadly there is only one shower in the bedroom with the ensuite; everyone else has to use the bath which takes ages to fill! Given that the bathroom is HUGE there is definitely room for a shower. It might look a little less elegant but it would be a lot more convenient and would encourage me to come back. We were seven people but only there for a couple of nights so it wasn't a big issue. The other point made by one of our party was that the bed on the mezzanine area was not very comfortable.

Name of property not as listed. Only one shower (2 listed). One bathroom is en-suite (not mentioned). Dishwasher broken. No T-towels to dry dishes, no drainer on sink. Only 2 toilet rolls for 6 adults.Boiler broke down (but fixed that day). Rubbish bins full. TV remote needs batteries. Otherwise a nice place and handy for town.

Style over substance. Disappointed in the facilities and a lack of rectification or communication. Positive: On the surface this property has been renovated to an exceptional standard. The rooms are large and it is in an excellent location. Negative: Our first difficulty was the dishwasher, on arrival it was full of water and clearly broken, these things happen, not really a big deal, it was investigated and not able to be rectified during our stay. Then the boiler wasn't working, after a few calls and a phone call with an engineer my husband was able to pressure it back up and we got on with our stay. After a day out we came home to discover the boiler had leaked all it's water and again wasn't working. More phone calls to Host and Stay. They said they would look into this but then never got back to us for the remainder of the stay. This was especially problematic as the only shower in the apartment was run off the boiler, not to mention that the dishwasher was broken so we are now resorting to boiling the kettle to wash up. The bathroom in the main bedroom had some damp issues, with a distinct smell and the main bedroom's mattress was very uncomfortable with springs poking into us. There were also no baking pans, or a grill in either of the grill pans.

Nice accommodation in a great location, the bathroom and shower was slightly awkward for a large group, however nothing un-manageable. The apartment could do with 2 sets of keys to avoid having to use the door buzzers.

We had a great stay at the Old workhouse - the property was in excellent condition and the family loved staying there! Wish we could have stayed longer!!

Overall good but could be exceptional with some attention to detail. Positive: Great location and good size, very stylish interior. Clean bedding and towels Comfy beds Negative: No second shower – had to share shower with the people using the main bedroom with the en suite Cheap pans – pans not big enough to cater for 8 people Cheap poor quality crockery and cutlery – was miss matched and very poor quality No oven trays or serving dishes Both ovens were filthy and smelt of garlic No cleaning products, only one tea towel and one flimsy cloth to clean with Only one toilet roll in each bathroom Radiator in one of the bedrooms not working The 4th bed was on the mezzanine floor so not private No table mats for the glass table and no coasters to protect the surfaces No drying rack to dry clothes Only one key provided, should be two for a property that size. For the price should be better.

Lovely central location, house was beautiful inside and all very clean and tidy! Was a little difficult to get in but luckily a lovely lady from the downstairs apartment helped us out. Lots of amenities in the house and a great kitchen. Would be even better if there was more than one shower but otherwise brilliant! Thanks

Brilliant location, excellent host Positive: Location was excellent and property was well equipped. We had an issue during our stay and the host handled it exceptionally well. Negative: N/a

very good location and apartment would go again Positive: eveything you needed probs could of had extra tea towels and shower gels etc for the number of people Negative: THe only down side was only 1 shower in main bedroom Main bathroom needed a shower and more shower gels

Lovey stay in a clean and warm property, Positive: Great location, lovely and warm for our winter stay! Everything you could need in the kitchen! Negative: Two rooms needed to share a bathroom and toilet

Positive: Beautiful apartment, in an excellent location.

Perfect apartment in good location. Positive: Really well decorated, lovely apartment. Negative: The en suite loo seat was very wobbly, and the shower and bath weren’t the cleanest I’m afraid.

Disappointed with the bedroom configuration Positive: Location and decor where lovely Negative: This is not a 4 bedroom flat it’s 3 bedroom and a bed on the mezzanine with the pool table above the lounge and kitchen, I do not think this is clearly articulated. Only one shower in the en suite. It needs a vet good dust and carpet clean.

Nice clean rooms. Loft bed needed to be moved slightly because the person banged her head on the beam when getting up. We moved the bed back when we left. Kitchen was very well equipped. Good location for town and restaurants.

Fantastic. Highly recommended and is now our go to property in this location. Positive: The size and spaces were amazing. The entire building and facilities were 100% spot on. Negative: Family bath could do with a shower as well but not a negative issue.

Lovely stay and quick and good at responding. Perfect for a weekend away.

Stunning apartment with great location Positive: Great location and well serviced apartment Negative: All good

Positive: OMG ..many photos of holiday pads turn out to be a disappointment when reality hits .. not this one! We loved it.. very impressive, spacious, and comfortable... would definitely book again. Negative: It's hard to find because it isn't called the Old Workhouse but Wagonway House..the entrance isnt on Wagonway Road but off Park View. Only one key, not enough for a four bedroomed facility, also could have done with a shower in both bathrooms.

Enjoyable short break Positive: The location was excellent for what we planned to do. Barter books, Alnwick garden and Castle and town all in walking distance. Alnmouth a 10min drive. The apartment was spacious comfortable and overall well equipped. We thoroughly enjoyed our stay. The 3 main bedrooms were all a good size and the beds were comfortable. Negative: Cleanliness of shower (some mould in grouting) and ovens needs improvement. Other suggestions. It would have been helpful to have a shower in the main bathroom. Minor thing. Spare toilet rolls. Directions to apartment were a bit confusing. Could have been more straightforward.

Really great stay. Loved our time there.

Great property, great location.

Positive: Location, security and space Negative: Only 1 shower, mould in shower, shortage of consumables, lack of basics eg table and drink mats, basic maintenance, eg loose toilet seat.

This was an excellent apartment to stay. Well equipped, nice bathrooms, open plan kitchen which was well provided with plenty of crockery, glasses etc. It's in a nice area, very quiet, with very little traffic noise. The seating is comfortable. There were only 4 of us so we had plenty of space - 8 adults might be a bit different. It was very clean and everything was in good condition and worked well. My only small comment is that the instructions to find the apartment and get in made it harder than it needed to be. We were lucky because we happened to stop very near the right place and ask someone who was in their garden, to discover that they were residents of the same apartment building. I don't think it's just me because they said that they frequently encountered guests who were not sure how to find / access the property. Seems such a simple thing to fix, because the property is not even remotely difficult to locate if you had suitable instructions. Otherwise - all excellent!

Positive: Stunning apartment / flat with lots of space and beautifully furnished throughout. I would thoroughly recommend staying here. Excellent location to explore Alnwick and local area, free on site parking.

Would definately stay there again Positive: Brilliant location Lovely building and lovely inside Comfy beds Easy to contact host and stay Free parking Negative: Confusing directions - is on a different road than address says Confusing instructions to lock box - we were looking on the building not in car park Although the building is the old workhouse the actual building is wagonway house Check out too early When asked where we could park was told anywhere - not strictly true Ovens could do with a clean ( we didn’t use them however)

Great place and location

The photos looked lovely and we were looking forward to staying in a rather elegant place. Some of the furniture didn’t match the photos- and the crockery, cutlery and glassware were not adequate for our stay. Location is great, but venue overall was disappointing for the high price .

Excellent flat in a wonderful location. I can of fault this flat, the rooms were lovely , the kitchen was well equipped and very modern, there was plenty of space for the 7 of us, and it was very quiet and peaceful with plenty to do in the area.

Such a lovely place and in a great location. Would definitely stay again

A great little spot with easy access to town and everything you need. We didn’t realise there was only one shower, so just bear this in mind if there are lots of you!

Positive: Location very convenient. Spacious living are was great. A Negative: Only one shower.

Could have been excellent, let down by small details and mismanagement. Positive: In many ways the property is superb: it's clean and spacious, has a great double bed, a pool/snooker table, free parking, and is just a short walk into the nice town. I'd stay here again if they were to sort out the not-so-superb. Negative: Upon arrival at the top of the stairs with our cases, the key wouldn't open the door. It took us a good 10 minutes of fumbling about with the key to get in. I reported this to the management but it was clear to me that they weren't in a position to do anything about it. No pot towel. No washing up liquid. The tip of the snooker cue kept falling off so I had to jam it with some cardboard. A poor show by the management if you ask me and it's almost a crime that such small details were allowed to undermine the quality of the place.

Positive: Superbe appartement dans un environnement calme; idéalement situé en centre ville. Chambres spacieuses avec grands lits. Séjour très vaste. Parfaitement équipé en électro-ménager. Negative: Un seul petit inconvénient: il n'y a qu'une seule douche pour tout l'appartement.

Beautiful apartment. Sadly for such a high end pad the cleanliness let it down. The kitchen window was dirty inside, splashes and marks all over it, the cups in the cupboard hadn’t been washed properly and some were dirty inside and out, the drinking glasses were wet and cloudy, the floor had crumbs in the kitchen and the glass dining table was marked and streaky. The ensuite bathroom had a terrible smell to it, so badly that it kept me awake even with the door closed. Something really needs to be done about that as it can’t be good for health. We were left one dishwasher tablet for 3 nights which we used on the 2nd night. If there’d been some more then I would have put the dishwasher on the morning we were leaving so the cleaners only had to unload it. I suspect this could be the reason for the dirty cups and glasses put away in the cupboard - no time to wait 2 hours for the dishwasher to do its job. Small irritations when we’d paid a lot of money but it didn’t spoil our trip.

Shortage of facilities Positive: Very stylish with 3 out of 4 lovely bedrooms, the main bedroom with 4 poster and en-suite was nice Negative: First of all the 4th bedroom was in the lounge on an upper floor with no real privacy and difficulty in others using the lounge and kitchen when the 4th was in bed There was only ONE shower, which was in the main bedroom en-suite that all 4 guests had to use on a rota. There was and still is plenty of room to install a shower in the main bathroom Cleaning around the single shower was poor including the shower head itself Lastly there was a complete mix of furniture from old and tired to modern