Host & Stay | The Georgian Quarter @ Catharine V — Guest Reviews

Positive: Lovely apartment in a nice area. Very clean, with everything you need. Negative: The door was quite fiddly to get into, took us a while to work it out.

Poor customer service and amenities weren’t as described Positive: Really good location, plenty of parking nearby. The overall finish of the apartment once inside is nice and modern. Negative: The main entrance hallway was really tired and worn. Needed a fresh lick of paint. There were old ladders and other items just left on the floor in the entrance way. On entering, I was really worried what the apartment itself was going to look like, based on the entry way. When I walked into the apartment it was lovely however the TV was lying on the floor in the middle of the living room area with wires visible sticking out of the wall. Clearly the job of putting a bracket up/hanging it on the wall had been deserted so we couldn’t use the TV. The WiFi was also not working. I messaged the host about both of these things but neither were resolved whilst we were at the accommodation. I specified on the booking that there were 5 of us staying in the apartment (it’s advertised as able to sleep 6) however there was no bedding for the sofa bed so one of my guests had to use towels and coats as bedding. Less than ideal! When I messaged then host, sheets were delivered but no duvet and no pillows. So both nights one of my guests had to sleep in sheets, using the couch cushions as a pillow. Really disappointing from a customer service point of view. Also, If you’re a big group, I’d suggest taking extra toilet roll as we’d gone through 1 roll by the second day, asked for more but was told they don’t provide any more.

We really enjoyed our stay here! Thank you Positive: Fantastic location, staff were so friendly and helpful!