Each review shows: source · star rating · date · guest comments. Reviews are grouped by traveler type. Persona ratings reflect the average score from guests in that category.
Fantastic venue for family or friend group. Great open plan accommodation, all bedrooms equally excellent with on-suits. Fab location, by the side of the river, with lovely walks on the doorstep or easy walk into great market town. Communication & cost faultless. Would happily return.
My mom and dad were over the moon, and so were we all, even though we had a whopping 20 hours of rain! (But hey, that wasn’t the host’s doing)
Great accommodation and location for a family gathering. Parking is round the village green so pot luck whether you can get a space although there is a small pay & display car park nearby! Outside areas could have been tidier and more inviting and a mat just inside the door would have been a good idea otherwise all good.
Disappointed Positive: Richmond is lovely and the property is well positioned for the waterfalls and walks into town and surrounding areas. Large living/dining area great for families. Negative: The annexe is accessed via a long pathway from the road, nestled within other properties (details only given 6 hrs prior to arrival). Neighbours pounced on our arrival telling us where we couldn't park, not even allowing us to unload! The property is very staged, although the pictures looked lovely some elements need attention and more detail given to the cleaning and practical elements (especially in the kitchen as no tongs, grill handle, oven gloves and only one tea towel). The outside area was not secure for our dog as others can access for the bins and it's generally unkept (especially the courtyard off one of the bedrooms) Unfortunately this has all been said by others who have stayed but clearly no changes have been made. We feedback to Host & Stay on the first day of arrival, although they were quick to respond and raise a complaint on our behalf as well as offering a 20% discount off our next stay matters were left unresolved.
We had a really good break in Richmond with our two adult children. The property is easy to find, very well located; close to the centre of town, and in a quiet setting. Lounge and bedrooms/beds were very comfy. The owners are very reactive and friendly so it was easy to communicate with them. Outdoor areas weren't very inviting and the kitchen could be better equipped which is essentially why we give it 4 stars. All in all, a good deal for a property of that size and standards.
Was a great little air bnb would be perfect for families Only thing bedrooms were v dusty on mirrors and radiator Could do with more drying cloths/pot scrub etc in the kitchen
Great place with lots of space Positive: Lovely and spacious for a family gathering Negative: Outside space was covered with rotten apples from the tree so made it a little tricky to walk through the garden. Walkway to the property was very dark.
Great place to relax with family and in a lovely location near the river swale Positive: Great relaxing lounge, lots of room.
Lovely house and location but areas need attention Positive: Beautifully presented Negative: Bathroom radiators in need of replacing, very rusty. Let it down. Cobwebs everywhere. Gripper rod nails poke out of carpet on all the stairs. Fire alarms need a protective cover so children can’t set off
Very clean big house for a walking group. Well equipped kitchen and great area for communal eating with a games room and 2 reception rooms plenty of sitting places too. Bedrooms large and most with on suite which is very handy. One small problem with he heating was fixed same evening, probably only a problem as first time it has been used in the colder months.
we enjoyed our stay lots of space and always able to find parking Positive: the location was great for Richmond town centre it was within walking distance has a steep hill which was difficult for one of our group Negative: lack of cleaning products
Great house in a good town in a quiet location Positive: There was free parking outside the property which was useful. There was a bit of a walk into town but that meant that it was quiet. Each bedroom had an ensuite which was ideal when travelling with a group of friends. The large living room was very comfortable Negative: There was a faint damp smell in one of the bedrooms as it was slightly below ground. The house was cold downstairs when we arrived despite it being a warm day. The heating was off so it was difficult to dry towels. The towel radiator was cold.
Positive: Very pleasant location near the river and a short uphill walk to the town centre Very spacious and comfortable with everything you would need. 3 En-suite bedrooms Ideal for a getaway with friends. Negative: Nothing
Did enjoy our stay and would go back, just ashame about the cleanliness issues Positive: Plenty of room for our group, good location and quiet Negative: Had to drop lucky to get a parking spot near the property. Has you entered the property we were greeted with both bins overflowing and open full bin bags at the side of the bins with soiled nappies showing. Could do with a good clean inside and out.
We could happily live in this spacious, comfortable, warm,stylish property. Positive: Richmond is a charming place to visit. Our party of active 70+ year olds walked extensively - our cars stayed parked from arrival to departure. Be warned - the hills are steep! The property has plenty of bath / shower rooms and everything worked. The communal areas were warm, spacious and furnished comfortably, with the top floor lounge and mezzanine a stand-out feature. The enclosed garden courtyard was equipped to sit out in the sun, too. None of us has mobility problems, so the stairs to everywhere were no problem, but they kept us fit. Access to the property is a little, “The Secret Garden” - a nondescript door in a wall leads to an unpromising peeling space and a slabbed path between other properties - then things get really lovely. In town, the Tourist Information volunteers are friendly and very helpful. “Thomas the Baker” in the square with the obelisk is fabulous for fresh baked goods. Their large Yorkshire curd tart is the equal of anything available in Betty’s (York, Harrogate et al) at half the price. I brought four home as gifts and personal treats to remind me how much we love North Yorkshire. Negative: We felt that although the kitchen was generally good, it wasn’t really equipped for self catering. There were not enough larger pans for a party of 6 adults. There were no serving spoons, no heatproof surface savers & insufficient non-scratching utensils. The property also lacked a toaster( a first for us in rented accommodation) and the bathroom off the kitchen would have been more useful as a utility containing a dishwasher. We really appreciated the attention to fire safety in this multi level house.
Lovely comfortable house in great location, let down by poor service from the company that manage it Positive: The location of the house is great, you can walk (uphill) into Richmond, and there are plenty of places round about in Yorkshire to visit. We were 3 couples and really liked having 3 double bedrooms each with its own bathroom - in fact there is a surfeit of bathrooms, two more in addition to the 3 ensuites! The lounge area and dining table were both comfortable to hang out in. Negative: A property of this size and spec really should have a dishwasher. And if you have to wash up, there should be more than one flimsy t-towel provided for a 5 night stay. Also very disappointed that there was no bedding in the house for the sofa bed, and when we phoned Host and Stay to ask for some we were eventually told that no-ne was in the area to bring it to us (and that only after chasing them several times as they never called back as promised). One person we spoke to said they would refund the cost of a sheet if we went out and bought one, which we actually did - but so no far no sign of a refund, really poor service.
Lovely spacious property for all the family to come together and catch up with each other. Three en-suite bedrooms and a large living area. Location was good for walks and access to town.
Great location, I'm familiar with Richmond, as I grew up there, but it was a great space for the family to reconnect and meet up. The communal areas were great, really lovely and spacious, enough room for us to sit and eat dinner, and the kitchen was clean and had everything we needed. The rooms were nicely decorated and beds really cosy. Some minor feedback is: the place needed a good airing and the heating putting on when we arrived, as the lower bedroom in the basement smelled a bit mildewy. The drains in a couple bathrooms smelled even after flushing water through, and that bathrooms are a bit tired and need a refresh, the paint quite badly peeling off the towel heaters, and some things needed a little update and resealing. Also could have done with an outdoor brush just to move the fallen fruit in the yard so we weren't stepping on it in the dark! Other than that though, great space, we had a lovely family weekend here!
Great value for money. Perfect for our employees whilst working locally. Great property and we have been a repeat customer!
Lads stayed for work and really enjoyed it.
This is a beautiful property spacious and well appointed. We had no problem parking two cars for free on the road out front There were 6 of us and we did run out of hot water for showering but there was a booster button by the tank and within 15 mins the water was hot again. The courtyard does not get much sunshine so would be cold out of season but we found it a pleasant area to sit in and is fully secure for dogs if you take one It’s situated at the bottom of a very steep hill so a walk to the town center where everything you need such as shops restaurants etc is strenuous. No good if you are not fully mobile. We would stay here again
Beautiful location, beautiful home. I never felt so safe and was able to sleep peacefully, dog friendly as well which our dogs enjoyed 100% never seen them so tired out from excitement 😂 10/10 definitely recommend
The house is located in a very scenic location, within easy walking distance of the River Swale footpath, suitable for an infant pushchair. There is suitable free parking around The Green and also a public car park 50 yards away, £5.90 per day. The centre of Richmond is within a six minute walk, uphill all the way, but well worth the effort. Plenty of cafes, bars, restaurants and interesting shops. The house has comfortable bedding, furniture and an excellent open space communal area, as shown within the Host and Stay website.
We had an absolutely wonderful stay at this Airbnb in Richmond. The home is truly gorgeous — beautifully presented, warm, and incredibly cosy. From the moment we arrived, we felt completely at home. The location is perfect, with everything you need right on your doorstep. One of the highlights was being so close to the river — we enjoyed a lovely scenic walk along the water all the way to the waterfalls. It made the stay even more special. Everything about this place was just right, and we couldn’t have asked for more. 100% recommend — we would happily stay again!
Loved Richmond and surrounding areas , house was brilliant , some small adjustments could make it even better Positive: Property was superb and well equipped with everything you need for a holiday Negative: Court yard area could be nicer and walk in path is unlit and not flat , bins situation on walk in path isn’t good as your sharing with the other house and fills up quickly, looked like it hadn’t been emptied for what looked like a few weeks and was very smelly and attracted wasps and flys to the area which we had to walk past every day in and out the property several times , bottom stairs were difficult for elderly parents we travelled with as they didn’t have a banister or hand rail resulting in myself to go up or down with them every time to help .
Lovely location in Richmond, worked well for us having a wedding at Middleton Lodge. Very spacious and had everything you could possibly need!
Really good value for money. Perfect location, hosts very good and clear communication. However only downside is the downstairs room does smell of strong damp. Saw some reviews saying that it was fixed but can still smell it. But overall lovely place and stay.
Positive: Great main living room space, plenty of room for us all and nicely decorated. Negative: Please include a clear description on how to access the property (enter a side entrance and navigate steps and short walk way) and that there are steps to access the living room upstairs would have been helpful due to mobility considerations for our group. The bedrooms are on the bottom floors. The photo on the site is not the property you are staying in.
Fantastic upside down house with amazing lounge area. Parking for us was easily found right outside (probably as we visited low season). We felt the washing machine would be better replaced with a dishwasher but otherwise a great kitchen space. More bathrooms than specified, each bedroom is already ensuite. Beds very comfy. Hangers were very limited although there is drawer space. We struggled to find the way in but one of the neighbours pointed us in the right direction as the entrance is tucked around the corner and it is a little difficult to negotiate in the dark, have your phone/torch ready in the winter months. We visited as 3 couples and thought it'd be helpful to have more than one set of keys so that we didn't have to stick together. All in all, a great house in a good location and one we'd happily come back to.
The cottage is brilliant the photos dont do it justice.... The multi levels give a great open and relaxing space, 100% recommend.Richmond town is also a little gem, cobbled streets, local shops and plenty of places to eat and drink.
Lovely property. Hosts were brilliant and video/instructions to get into the property was great. Location was perfec Positive: Loved the location and the size of the property was brilliant. Lots of space Negative: The only thing that let it down was the cleanliness and some of it was looking a bit tired. It’s as if the cleaner had done the very minimum as there was loads of cobwebs (even in the bathrooms), etc. There were bits of things that were stained like chairs, pillows, etc and the bathrooms in places looked a bit tired. This was perhaps reflected in the price. We didn’t let this bother us at all because the size of the property was great
Great weekend and would book again Positive: Comfy spacious with super location Negative: The cleaners need to vacuum cobwebs as nd bathrooms a little tired, not a big complaint
Richmond is a lovely place to visit. The Annex was an ideal location, parking definitely isn’t easy for free but the paying car park is a two minute walk. The Annex first impression was lovely, upstairs living area and dining all open plan. The en-suite shower room however, was nothing like it’s pictured as it is now mouldy, damaged, cold, and grimy. It is clearly run as a business on a larger scale for profit as it missed the finesse and comfort factor of personal touches. Host and stay were responsive with any issues and very good with the link they sent with information about the property but it was a bit basic and vague e.g with the thermostat locations( downstairs was very cold until we found it behind a door). Dog friendliness; their link said that dogs are not allowed upstairs in the actual living areas which is hard to achieve as the bedrooms were downstairs with the tiny hallway/ entrance. This is not clear on their listing. I wouldn’t have booked it had I known I’m afraid
This place was overall delightful, there were some cobwebs missed on dark walls in bedrooms some with spider in them, there were also cobwwebs on high ceilings lights etc in the living area and around door frames that opened outside in the bedroom [ which made me keep them closed] Aside from this the only other issues were , the master bedroom shower/ come wet room ..lots of black mould shower drain filthy and boxing in around loo awaful, rust marks where old loo cistern was...maybe this is the only room not yet refurbished ?? I hope this is the case, if this room and the general care around the outside spaces was looked at regarding outdoor spaces garden and off to second bedroom were cleaner they would be more inviting. The rest of the accommodation however was high quality nicely decorated and comfortable
A real feel of home from home Positive: Great Property! A real feel of home from home. Everything you needed for a stay away and great little location.
A really beautiful property and very spacious for our party of 6. It was fantastic base to explore the town and surrounding countryside. I would definitely stay again and recommend it to others
Great host and very responsive! Excellent location and very close to the centre of Richmond. Living areas excellent and lots of space and great to have en-suite in each room. Bathrooms in bedrooms could do with some TLC, tired and needing a refresh but overall good value for money.
Richmond itself is lovely, but the place itself was unclean. There were established cobwebs in most corners of each room (very large and thick cobwebs with lots of small eggs / baby spiders in them), lots of dust, especially on the two feature pieces in the living room (the chimney and the light above the dining table), the downstairs bedroom and en suite had a smell of damp and a particular problem with cobwebs / spiders, especially in the window frames.there was a fair but of dog hair on and around the sofa cushions. For how much we spent to stay there, it felt like it should have been cleaned before our arrival however it felt like it hadn't been dusted or vacuumed for a long while, and the abundance of spiders made the stay quite uncomfortable for the children in our group. Probably wouldn't go back.
We really enjoyed our stay at The Annexe and were pleased to return for our second visit. The location is fantastic, and it’s a lovely place to stay. Unfortunately, we were disappointed to find that the house was quite dusty during this visit, and some furniture was still in need of repair. The bed slats and a chair were broken, and these were also issues when we first stayed in April 2026. We would happily consider visiting again, as we really do love the location and the property. We would just hope to see some improvements in cleanliness and the condition of the furniture before a future stay. Overall, we enjoyed our visit and hope these points can be addressed for future guests.
Very dissapointed with property requiring clean and maintenance. A rebate should be offered. Positive: Lounge area and location good. Negative: Cobwebs in rooms around ceiling coving and lights. Ensuite shower not working with excessive noisy fan clogged with dust. Light not working. Further shower door seal rotted allowing water on floor and fan not working. Windows could not be opened due to very excessive cobwebs and dust. Frying pan handle hanging off etc
Very comfortable and Richmond is a beautiful town. Lots to see and do in the area too. Positive: Location, size, courtyard was lovely, old fashioned on the outside, modern on the inside, coffee machine. Negative: Some areas needed more thorough cleaning. Cobwebs visible in places. Some minor improvements would have made a big difference: No salt and pepper Only one cloth and no sponge for doing the dishes Handwash would be better than soap No scissors No dishwasher
Disappointing! Positive: Potentially a lovely property in good location with parking outside property and public car park nearby. Richmond is a beautiful town and lots to see with lovely walks. Negative: Property was damp, two of the beds, bedding and towels were damp. Surprising since we are in the middle of one of the biggest heatwaves in British history! Two of the ensuite toilets would not flush. One was constantly running. Shower room floor was extremely slippery. Kitchen floor was very sticky. One bedroom full of spiders and cobwebs. Fire alarm activated (for 7 hours) while we were out. Came back to find zero instructions on how to deal with alarm or find out why it had activated. No online instructions, ABSOLUTELY NO EMERGENCY SUPPORT!
Fantastic stay at the annexe, great location in Richmond and amazing property. Couldn’t recommend more!
Fabulous house in great location. Lovely courtyard for outdoor dining. Positive: Location, outdoor dining, en suite in every bedroom Negative: Minor maintenance issue, toilet difficult to flush.
We stayed in The Annex as 2 retired couples. Plenty of room and added bonus of en-suite facilities to each bedroom. Some areas may benefit from a deeper clean particularly the wet room en-suite. Also a couple of plugs were missing from basins. Overall a lovely property beds were very comfortable and we all had good sleep. The steep roads leading up to the market square were a challenge but one restaurant in particular made the walk worth it. Elixir. Great cafes and independent shops plus beautiful walks along the river meant we didn’t really need to leave Richmond to explore. The Georgian Theatre, Castle, old station and 2 museums added to the enjoyment of our trip. Would certainly love to return.
Perfect for a little getaway to celebrate a birthday. The space was modern and we loved the decor. There are also 5 toilets! Ideal location for a few nights in Richmond
This was a lovely property in a great location, we had a great stay. The property was spacious and had plenty of bathrooms. The only downsides were that on arrival it wasn’t the cleanest, there were lots of cobwebs everywhere and kitchen pans etc were greasy and grubby. There were also quite a lot of broken things - broken chairs, broken toilet seat, broken light fitting hanging off and the carpet had come up in one bedroom near the bathroom door which exposed the sharp bits underneath. A lovely house but just could do with a bit more TLC
Positive: Nice place to stay, good location, check in instructions clear, owner responsive to issues raised. Negative: We didn't have hot water in the property, resulting in cold showers etc which isn't ideal for a holiday. When raised with the owner, responses were prompt and it was fixed the following day. I am waiting to hear whether we will receive compensation for the inconvenience. There was a lack of basic cleaning supplies, such as washing up liquid and sponges. I mentioned this to the owners who said they will improve this going forward.
On the whole, a clean stay. Prperty could use some maintenance along the garden entrance and maybe a deep clean of sky lights and guttering, outside windows etc. Also no salt, pepper or oil available as suggested so slightly aggravating. Lots of positives despite this. A lovely peaceful house in a great location right next to the river.
We loved our stay in Richmond, the place was perfectly positioned for strolls into the town and for scenic walks. we hope to visit again soon.
Positive: Location fantastic, overall nice place, enclosed garden for dogs. Negative: The property was lovely but as up to 8 people can stay there and the price it could do with a dishwasher, more assesories e.g more than one tea towel and washing up cloth,few more condiments e.g salt and pepper, more than just 3 coffee pods provided. A few updates need looking at, shower heads worn, bedroom showe floods.
Would highly recommend this accommodation Positive: Very Spacious and Clean all facilities were as specified on their Website. Host and Stay were very helpful when making enquiries. Negative: There was nothing to dislike
We were in the area for a wedding. The accommodation and location were perfect for us. Positive: Really good location.
Positive: There was so much space over 4 floors, All bedrooms on lower level, you will need to be able to climb a wide staircase to access the kitchen and lounge area. Fabulous ice maker with in the fridge freezer , fully fitted kitchen with all cleaning products provided . Toilet rolls provided in all areas , never stayed anywhere with so many bathrooms 😀 . The location is amazing, we walked into town and visited the castle on the first day , but predominantly accessed the lovely riverside walks everyday we went in a different direction and followed the river , stunning Richmond Falls we visited every evening and skimmed pebbles and found a few fossils .would definitely return to this area . Negative: Parking could be a little problem there was 2 families and 2 vehicles, there is a car park 50 yards away if you do struggle, but it would be nice if there was dedicated parking for the accommodation. The yard was rather untidy and not very safe looking, slabes left on the seat and uneven paths and the seating was too dirty to sit on even if we had chosen to be outside.
Lovely accommodation in a lovely location. Positive: The accommodation is designed and furnished to a very high standard. It was bright and airy upstairs and was a lovely place for socialising. The bedrooms were in more subdued colours creating a restful environment for sleeping. We also appreciated the bathrooms on different levels and the heated kitchen floor. The property is in a great location , not far from the river and the town centre.
Lovely house
Good, if you are staying in a big group. Very spacious, loads of showers, baths, toilets so there isn’t a que in the morning or ever. We were visiting for a Pass Off Parade, so was in an ideal location being close to Catterick. Lovely walks nearby, very close to the river and town. People with mobility issues may struggle with this property due to there being steep stairs within the property, although in small clusters. My nan had a fall resulting in an A&E trip so best to keep an eye on the less mobile. The property could do with some maintenance in the garden and the small outer area in the middle bedroom. The middle bedroom needs a new bed due to it being broken prior to us even arriving, not ideal to sleep on whilst you’re heavily pregnant. The bannisters are wobbly, there is a hole in the garden fence leading into next doors garden and a hole in the wall leading out onto a small carpark so if you are taking dogs with you take the time to ensure the garden is fully secure…
Ok Positive: The location is excellent, the space in the property is excellent Negative: The property is tired but you expect it with rentals, However it wasn’t as clean as you would expect, had to give the kitchen a clean when we arrived, front door could do with replacing - almost like an internal door- doesn’t feel very secure
Great few days only by poor nights sleep because of central heating system Positive: Location and size great Negative: Central heating not working.requires zones fitting.and when we did getting it working could not turn off .unable to turn rads off as valves broken or missing .bins not emptied outside with rubbish falling onto unlit path as you walk into property
Pleasant stay! Hosts very accommodating. Thank you.
The place was decorated so well and was just what we needed. Location was great and it wasn’t unclean. The bedrooms are on the bottom floor and the kitchen/ dining area/ living room is upstairs. Thanks for the stay!
I would like to start by saying that the house itself and the location within a beautiful town are excellent. That said, the attention to detail we have come to expect from all other Airbnb’s we have stayed at was sadly missing. Cleaning was poor, the yard had fallen apple and pear trip hazards all over the place, outside lighting was non existent, missing utensils in the kitchen, trouble locking the door from the inside, overflowing shared bins, 2 broken chairs in the dining area, one of the bedroom blinds broken and left lying on the floor, one of the beds had a big lump in the middle, dust and cobwebs clearly visible. Parking outside not very good but there is a car park 100 yards away that costs £20 for a week so we just done that rather than annoy the neighbours. It would be better to mention this on the advert so that people are aware. As I said at the start, the house and location are excellent but with new cleaners and a bit more attention to detail it could be so much more.
We enjoyed our stay Location is good but not suitable for anyone who can’t manage a steep incline to the market square Also lights are needed along the path to the property
Great last minute find! Re-booked for the following week instantly.
Very roomy, great kitchen, good location in Richmond.
Wonderful location and great property with lots of space and 3 en-suites. We were disappointed in the cleanliness - although bedding and towels were perfect. Also first property we have ever stayed in with no dishwasher!!!! Ready for some TLC in lots of areas but especially the outside which is dark, damp and VERY overgrown
In a nutshell the place is not as advertised in the photos . The place is extremely grubby and needs a deep clean . We could not check in on time as the cleaner was in . I have raised a formal complaint with Host and Stay and Air B&B requesting a refund . I was told it would take 7-10 working days and still have not had communication or received a full refund . On a positive it’s a lovely location , with the right care and oversight of the place it could be lovely .
Stunning place. Would love to move in!!!! Our only qualm was the fact that there were so many cobwebs and much dust around. Prime areas were clean but the cleaner needs sacking!! Beds are comfy. All amenities are great. Would happily stay again.
This place was ideal for us. There was plenty of space for 6 adults. The house was very well equipped with some lovely touches, such as the lovely shower gels and tea/coffee. It was very clean and the beds were comfy. The living area is great for eating, drinking and socialising. The location is very quiet. There are some lovely walks along the river and there are plenty of places to eat in the town. The host was quick to respond to any messages or questions. It wasn’t a problem for us, but the walk into town is up a steep hill, which may affect people with mobility issues.
Excellent place, got everything you need in a lovely location
Perfect - just what we were looking for
Outstanding experience Positive: Everything we needed for a comfortable stay was provided. Every detail had been thoughtfully arranged, and we truly felt cared for throughout our time there. We thoroughly enjoyed our stay.
Poor Negative: We have compiled a list and sent it in
The property and location were excellent. Positive: The property, facilities and location were all amazing. It was perfect for our stay. Would highly recommend.
The property was beautiful, beds were very comfortable and the location of the place was perfect for getting into town or the river swale walk!
Positive: The annexe was very comfortable plenty of facilities, my elderly parents found the stairs to the upper floor difficult as no rail. The rooms were very clean but the beams and sky lights were covered in dust and cobwebs.
Positive: The property was good, laking hand wash and washing up facilities also the beds are not comfortable feel as though this is a party house as it had a strong stale smell
Beautiful location. Lovely property. Good host.
Good location, lots of helpful information prior to arrival. Property very spacious. A couple of bits need some attention but I have communicated this to the owner.
we thoroughly enjoyed our stay. House was amazing, great location to walk into centre. Everything you need in the house. Everyone had a great time. Inside the house is even better than the photos. wouldn't hesitate to stay here again! 4th time in Richmond and without a doubt best accommodation. Thank you 😊
We had an amazing time loved it there, it was clean very comfortable, spacious and Richmond itself is such a beautiful picturesque little town which we would love to visit again sometime. Thank you Dale!
Very disappointing and over priced Positive: The space was good. The number of bathrooms was good Negative: The approach to the property was dangerous, smelly rat infested, very slippy, and neglected. Trying to walk past mountains of rubbish down a long dark walkway to the front door isn't good at all. Fallen apples everywhere were very dangerous. The pots and pans were dirty, the oven was disgusting, and no christmas decorations.
Great place and location.
Grotty House, Awful Host You enter the property though an out-house at the end of a path. There’s no working outside light so, if you arrive late or like to go out on an evening take a torch. When we arrived, the bins were overflowing, and bags of rubbish had been piled up along the path. The outside area doesn’t get cleaned or maintained so, if you like al fresco dining you need a stiff brush and bucket of soapy water to clean away all the rotting fruit, leaves and debris. The inside of the property doesn’t look like it’s been touched for 5-10 years. It’s Grotty! The walls and furnishings are dirty and needed repairs have been bodged. Do not go by the description or photos online. When we arrive the master bedroom had been flooded, the carpet was still squelchy, the room stuck of damp, and couldn’t be used. In the second bedroom the en-suite toilet wouldn’t flush and in the third bedroom en-suite, the tiles were covered in squashed dead flies, the broken bath taps had been repaired with a rusty bolt and the radiator looked like it had been salvaged from the Titanic which stained the towels orange with rush. The thermostats on the radiators were either broken or missing so, you can’t control the temperature in the bedrooms. The heating is either on or off everywhere. And for some reason all the lightbulbs had been removed from the bedside lamps. The kitchen surfaces looked clean, but it also looked like all the crumbs and dirt from the surfaces had just been swept into the cutlery draw. Cutlery an
Excellent location for 6 people. Positive: Location was excellent for walks into town and the riverside walk. Bedrooms were good and the beds were comfortable. Very good for 6 people to stay in comfort. Negative: The only real comment was the lack of a dishwasher in the kitchen.
Positive: Quiet location, plenty of space, very clean and parking available. Negative: No comment, great stay
A beautiful place to stay in Richmond at the bottom of the hill by the river. Easy to park on the street outside too.
We had lots of great communication before checking in, and the process was easy with the key box. A lovely little walk through the paved garden led to The Annex. The bedrooms were all en suite and were of a good size. Nice bed linen and toiletries provided. The kitchen was well equipped and was a good size. The dining snd lunge areas were relaxing and comfortable with lots of nice little touches. Smart tv and WiFi were both good. All in all a great place to stay and we would return.
Very disappointing! Positive: Living room was nice and comfortable as was upstairs snug. Location was good - nice walk into the centre of town. Negative: Quite a lot - downstairs of property, where 3 bedrooms and ensuites were, smelled damp. The smell was overpowering and horrible. Property needed a good clean, lots of cobwebs and spiders. No dishwasher and kitchen was not well equipped. Outside courtyard was not welcoming, very overgrown. The advertised picture shows a neighbouring property. I would not recommend this property.
Positive: Lovely big space for spending a few days. Negative: More attention to cleaning needed, particularly bathroom tiles!
Perfect
Positive: Great to have 3 en suite bathrooms. Comfortable beds. Super location. Highly recommend.
The house was true to the photographs. Overall a lovely property that has been tastefully decorated. Loads of space with 3 double bedrooms. It was great that all bedrooms were en-suite, 2 of them with baths. There is also another bathroom off the kitchen and a further WC at the top of the house! The kitchen had everything we needed and we appreciated the tea, coffee, milk and sugar all individually wrapped for hygiene. The living dining room was very comfortable. The location was very quiet and only a short walk to the market place. However the walk is up a very steep hill which some may struggle with. We were aware of this as we know Richmond well so this is not a criticism just something to note. My only issue was with the downstairs bedroom which smelled very damp when we entered the property. We opened the windows and it did improve a bit but really was not very pleasant. On street parking was very busy.
Very disappointed with this house. Overflowing bins, garden full of weeds, dirty outside furniture, very grubby kitchen and bathrooms, dirty crockery and cutlery.This property has not had a proper clean in months and I feel it has not been properly maintained either. Host and Stay are not based in the UK and have still not responded to my issues and it is now two weeks since we stayed in the property. In my opinion it should not be rented out until these issues have been resolved.
Such a great location - even whilst making a cuppa you can see the castle! Definitely one of the best castles in UK but loads of other places to visit in the vicinity. Had some great meals in several restaurants/pubs. Steep-ish walk up the hill to the marketplace - I recommend you take the little alleyways to the side rather than straight up the road - but quite a short distance and a photo opportunity at every turn. Will be back!
We enjoyed our stay at the Annexe. It was a quiet location. Not great for those less mobile guests as property does have a lot of stairs and it is a steep walk up to the village.
Spacious - plenty of room for the six of us. Very peaceful location but within a short walk of restaurants, pubs and shops. Very comfy beds, loads of hot water.
Great location for exploring Richmond, lovely house. We didn’t fully read the accomadation info and missed the deposit/damage insurance required which came at an additional cost.
View rate calendar · Full listing · Reviews as of Oct 2026