Host & Stay | Preston's Rooftop Apt — Guest Reviews

Positive: Hard to think of anything but it was ok for two lads. We were out most of the weekend and just came back to sleep so it'll do. Negative: The place was run down obviously not very well maintained. Advertised two beds when one of them was a fold out sofa bed.

Wudnt do buisnees with these people they are scam artists Positive: Nothing they canceled my booking last minute and then re advertised it for 5 times the original price . Negative: I’m still waiting for my deposit back that they took

It was rubbish, we had to move out and find somewhere else. Positive: No breakfast Negative: Everything. The place was Filthy, rundown and heating broken

Ambefales ikke. Positive: Beliggenheten. Negative: Skittent! Ingen reine fat eller kopper. Sovesofaen så ut som den aldri hadde blitt vasket. Gulvet var full av Flekker. Ble lovet at leiligheten skulle vaskes etter første dag. Det ble den ikke…

Una aventura!! Positive: La ubicación Negative: Que lo alquile para tres personas y solo había una cama !! El sofá no estaba preparado para que durmiera nadie ni tan si quiera unas sábanas para poder dormir en el.. Donde tenía que recoger las llaves no estaban y tuve que esperar a que me las trajeran después de esperar 1 hora y eran las 22:30 de la noche

No rooftop view Positive: No access to the patio window/door paid for rooftop view but unable to open any doors or windows. The place looked like a building site and the door to the patio was locked. Negative: The whole experience

Negative: Übergabe unfreundlich, kein Code erhalten, Weit weg. Total kompliziert

Not pleased I don’t advise anyone to stay in Positive: Nothing Negative: I am waiting for a response regarding refund now more than two weeks I didnt get any updates although I send the invoice they asked me for

This was the absolute worst rental experience I’ve ever had, no one should ever stay at this place again. It’s dangerous Positive: The apartment interior itself was correct but the doors and windows being locked with iron bars, not allowing any air into the apartment was not relayed in the description. Also, the patio was not only inaccessible but also completely demolished and under reconstruction. The alternate patio ( fire escape route) was locked with 2 padlocks. The apartment was sweltering hot with no possibility of ventilation and also violating several fire codes. Negative: Everything I said above, the apartment violated several fire codes, doors and windows were shut with iron bars, no help from the staff to remedy this problem and an offer of “ €25” was offered off of my €430 charge weeks after my trip. Calls and customer service were absolutely dreadful. I will call the Liverpool Fire Department and have this place shutdown.

Extremely disappointing in Booking.com for not doing proper due diligence before adverting this apartment Positive: Nothing! Do not stay here! Negative: The Balcony doors had been bolted shut due to external work being carried out on the building. As these were the only windows in the entire apartment, it was unbearably hot, especially after climbing 5 flights of stairs with luggage. However the lack of pressure in the boiler meant the ice cold shower worked wonders….once I was brave enough to get in. There is no dishwasher in the property, despite it being advertised as having one….this is probably why all cups were dirty, oven trays were greasy, everything needed to be washed before being able to use it. We did cook one evening, however the oven quickly filled the apartment with greasy smelling smoke, and as there no windows to open, everything ended up smelling like chip fat. The general cleanliness of the apartment left a lot to be desired, and the smell of sewer/drains, especially in the bedroom was not a pleasant experience. I can usually overlook a couple of issues, but the only reason we chose this apartment was for the balcony. I discovered the company already new about the access issue due to a previous guests review, but they neglected to pass on this information prior to us staying. They even advised by emailed that they had not had any issues previously and made it sound like we were being stupid for being able to open the doors!

Nothing but a hassle. Contacted the staff to open the doors who never bothered to get back in touch. Don’t waste your mo Positive: The location Negative: I didn’t like many things, the scaffolding around the building, the fact that the ‘rooftop’ apartment doesn’t have access to the rooftop as the doors are locked, there’s no access to a window, it’s like a hot box and a huge fire risk. I didn’t like walking up 111 stairs 4 times a day to walk into stifling heat, homeless people sleeping under the scaffolding. Never again.

Uninhabitable. Stay far far away. Positive: Don't come here. You're better off staying at the travelodge which is right next door but is 1/3rd of the price and actually habitable. I arrived too late in the day to find something available that evening. I left the next morning and cut my stay short after having one of the worst experiences staying in a property - and I travel a fair amount. Key highlights: 1. The property is literally a building site with scaffolding all over 2. The patio was bolted shut, scaffolding blocking the view and there is no furniture. I have pictures which show the comparison vs. the listing essentially showing that this is a bait and switch. The windows were dirty, patio floor not cleaned so the view from the room is filth and scaffolding. 3. There is no window which means no fresh air circulation. On top of which the place stinks and there's no way to air it out. 4. Toilet seat was broken, literally ripped off its hinges and therefore very uncomfortable to use. Toilet roll had 2 uses left and no spares. 5. No running hot water 6. The sofa was dirty, so were the sheets, there was dust everywhere inside and small hairs in the bathroom. Actually disgusting. 7. The bed was uncomfortable and sunken in The property is up 6 flights of stairs, no lifts. Check-in requires going to a newsagents with limited opening hours so be prepared to drag your suitcase back and forth and up the flight as there's no adjacent parking. I suspect this is not made clear on the listing intentionally to draw you in. There are a whole list of other things such as the general state of the appliances, but honestly even before we get to that the place is pretty much uninhabitable. To further matters, the property owner Host & Stay and booking.com were useless at dealing with this in real time and I was left to myself to figure out alternative accommodation for the next day, ruining half the weekend I had planned. Negative: The property is in a state of disrepair, looks nothing like the listing. Patio is inaccessible, there is no other window or ventilation in a very small space. Scaffolding and works all over. Dust everywhere, hairs in the bathroom. It's uninhabitable. I had to leave this place early and I've had to spend a lot of time chasing chase for any sort of satisfactory response from the property or booking.com.. Update: I was offered an insultingly low amount after I spent a cumulative 5+ hours on the phone and several more on messages to both booking.com and the property. The offer didn't even make a dent in the cost of the alternative accommodation I had to sort let alone try to actually compensate me. I continue to assess my options in terms of contacting my credit card company to get any kind of result. Probably not worth escalating this to legal action but maybe an ombudsman exists? You can see an example the infuriating AI-generated template response from the property in response to this review below. This is literally all they will send to you as communication while not actually responding to anything.

Good location although serious H&S concerns during our stay. Positive: Location was good. Communication with hosts was very responsive. Relatively clean except for toilet which also had a broken seat. Negative: Additional cost for a deposit which there was a fee attached to both options wasn't explained before making the booking. There is extensive construction works taking place on the exterior of the building for approx the next 6 months. The building contractor has locked the patio doors with a chain and bicycle lock so no access to balcony or more importantly a fire escape route should there be a fire in the building blocking your only escape route as the apartment is a penthouse so currently due to doors being locked there is only one way in and out this is a complete violation of all fire safety regulations. Approximately 100 steps from the entrance to the apartment, no lift. not ideal for some people or young children.

Property was filthy when we arrived - we found chewing gum, fake eye lashes, mud and stains in the bed. When we complained about this we got ferried around several different members of staff and never got a straight answer out of anyone. We are still waiting for the host to ‘investigate’ the issue. Overall, the property was so overpriced!! We paid about £400 for 2 nights for a property that doesn’t comfortably sleep 2 people.

Alojamiento en el centro de Liverpool, a 5-10 min andando de los lugares más emblemáticos de esta ciudad. Como aspecto positivo destacaría la limpieza del apartamento y su localización. El piso incluye sábanas y toallas para todos los huéspedes. Como aspecto a mejorar, no tiene llegada autónoma y hay que ir a un local situado a unos 500 metros para recoger las llaves. Nosotros nos fuimos de madrugada y tuvimos que dejar las llaves en un buzón situado a 15 minutos andando del apartamento. Como aspecto negativo, no tiene ascensor y es un 5° piso. Por esta última razón no lo recomendaría para gente mayor, familias con carrito y personar con problemas articulares. Relación calidad-precio, recomendable, sobre todo por su excelente ubicación.

Lovely place great location and great communication from the host on the lead up to our stay. Thank you for having us!

Excellent place, had everything we needed and great communication from the host Would love to stay again!

Positive: Perfect location. Clean bathroom. Negative: Key collect is a 20min walk away from the appartment. Pillows and matress from the sleepingcouch are dirty. Food leftovers from former visitors where left.

We left for a hotel after 6 hours in the property

Negative: We stayed for 2 days, it is a much smaller apartment than you can see. The photographs are taken from when it was inaugurated, now it is in quite bad condition. The sofa was full of stains, the bathroom and the terrace uncleaned and with everything lying on the floor. I do not recommend since it does not meet the quality-price standards. It is a fifth floor without an elevator.