Host & Stay | Lakeside Retreat — Guest Reviews

Broken beds and filthy Positive: Nice location pitched facing the lake which was lovely. Food was unreal at the onsite restaurant Negative: Properly was unclean please see attached pictures with sofa bed broken meaning myself and partner had to sleep on the couches for three nights! Bathroom blind does not work bedding stained and unclean. Raised the issue and was offered another lodge at 4pm Sunday when we were due to check out 10am the next day! Also notified that if we were to move lodge for the night the hot tub was not available. Still no damage deposit returned or response to the formal complaint raised. Would not return

Great apart from the smell Positive: Great view of the lake with a lovely hot tub. Enjoyable golf course on site. Negative: The lodge smells like stale cigarettes

Negative: Uncomfortable bed wooden slabs half snapped underneath mattress on both sides Stains on carpets Hot tub was cold we had to call for them to come check of any fault and the guy told us to put lid on and leave for a good 4 hours we had to wait for it to warm up he openly admitted there not very good hot tubs at all Cobwebs all behind tv on walls

We did enjoy our stay after initial concerns. Positive: The hot tub was clean snd satm. The general lay out if the chalet. Liked the on suite and location to York. I did like the site and would gave been nice to be near the lakeside. Negative: The chalet was dirty when we arrived and had to clean it. We had to sweep up crumbs, remove long black hairs from the couches. The bedding had holes in them and the decking was full of cobwebs and twigs from the trees.

We enjoyed the hot tub and having time away but i found everything just extremely stingy, didnt seem very “luxury” at al Positive: Hot tub and view was great, it was nice to watch all the wildlife Negative: Check in time at NO earlier than 4 so made to sit in the on site bar and spend money when we had all food and drink we needed in car. Lots of stains on carpet of cabin, no salt (just 2 empty salt shakers), no oil, milk or shower gel, tea or coffee or ANYTHING which you usually get provided when you stay anywhere else. 2 toilet rolls to share between 4 girls for 2 nights. Ant problem on decking. Lots of dead flies in the shower. No hand soap in any bathrooms. Ask you to clean up well before you leave but don’t provide any cleaning products or kitchen roll. Most plates and cutlery had dried on food stuck to it.

Nice relaxing break which is exactly what we required Positive: Well Equipped and in a good location with Lakeside View Negative: Double bed needs a better Mattress

I think that the site only change the bedding and towels and hoover, I think it is a bit of a cheek to change a cleaning Positive: We liked the location and the setting. The lodge was lovely and great to have a hot tub Negative: We found that the lodge was quite dirty, greasy pans and cooker. The welcome pack wasn’t really a welcome pack. The bathroom were dirty and dusty.

Probbaly would not visit again. Disgusting clean. Positive: The location was nice, easy to get to York after about 20 minute drive. The restaurant onsite was great, staff were lovely but it books up quickly. The scenery was pretty. The hot tub was nice, and it was easy to change temperature/bubbles and was comfortable. The beds were comfortable, but did sink in. Big towels were provided - 1 for each bed (4 total) which was more than enough for the two of us along with the smaller towels in each bathroom. Negative: When we first arrived to the lodge, there were a large number of ants in the kitchen/dining/living area on the floor, kitchen table, worktops and chairs. When we went to reception to complain, we were told it was a common occurrence all across the site and they would send someone to get rid of them and put ant-repellent down - if it’s so common I’m not sure why this wouldn’t be done before considering the cost of the lodge. The guy that came was super helpful and did remove all of the ants, unfortunately he advised he was going to put a complaint in about the clean on our behalf as there was food and crumbs under the sofas and cushions which would have been attracting them - why is an almost £60 clean charged in the price if food is going to be left, it’s simply disgusting! There were chunks of food left on the cooking utensils, dust on the floors and skirting boards, limescale in the kettle and toilet, overall cleanliness was abysmal. The “quiet hours” between 10pm and 7am were not adhered to by other lodge visitors, which made it awful trying to relax in the hot tub or enjoy a dinner inside when all you can hear is people blasting music or screaming/shouting outside on the decks and none of them were warned or spoken to by staff. Overall this stay was nowhere near worth almost £500 for 2 nights.

Overall good stay,cleaning and mattress let it down. Positive: Excellent location,friendly helpful ladies who worked in office. Location and hot tub. Negative: Mattress needs replacing ,carpets and sofa need cleaning .

Positive: Location and site were perfect, lovely grounds with golf, if you like that. Negative: Could do with more relaxed seating dog friendly area for just a drink, not having to sit at a table.

Lovely nice relaxed weekend Positive: Lovely caravan clean and tidy. Lovely lake and site. Negative: Check in time is ridiculous you loose a full days worth of money. Between 2-3 would be much more suited like abroad. Then also checkout 10am could be 12pm with such a late check in.

Positive: Lovely property nice and peaceful

This is my second time staying here and will gladly come back again as it’s such a quaint little area and there perfect Positive: I loved the homely feel to it. I always love a hot tub as that’s my go to when it comes to relaxing. I loved the bed: soft and comfortable. Negative: The TV was slow, didn’t work sometimes and we ended up using our laptop. The property wasn’t the cleanest: dust in lots of places, hairs on the throws, the front door needed slamming to shut it and I found a few nail clippings.