Host & Stay | Glaisdale at the Sandbeck — Guest Reviews

The parking is not exactly free as suggested in the ad. You must purchase a parking pass - 2.50£ for 2 days and you can only park in specific zones. Spaces are not guaranteed. It was not bad when we were there but it could bw a nuisance during holiday period. Be careful with small kids holding onto rails on the staors. When i visited, a few slats were loose posing H&S risk. Other than that it was a lovely stay.

Lovely apartment ,great views over the sea , able to park outside using tickets provided , Enjoyed a choice of breakfast. My husband and I would definitely stay again

While the apartment itself was clean, pleasant, and in a great location, our experience with Home & Stay was disappointing. We chose this property because it was listed as having a kitchen, which turned out to be inaccurate. For the first two days, customer service insisted a kitchen was available, only to later claim that the listing only offered a microwave. They took no responsibility and made no attempt to resolve the issue. Traveling with two young children made this situation particularly inconvenient. Their management was highly unprofessional.

The accommodation is located with a great sea view over looking harbour. Cafe, bars and restaurants are all very close by. Accommodation is clean and check-in was easy. We asked if it was possible to check in before 2pm as we knew we would arrive in Whitby early. We were told that we would have to pay £25 extra if we checked in 3 hours early. We thought this was a little unfair as we had already paid over £400 for 3 nights. The host was always responsive. The selection of cereal and yogurt was a nice touch for breakfast. We found that the mattress on the double bed was a little too soft for a liking, as we are used to a very firm orthopaedic mattress. Overall we enjoyed our stay. Thank you.

Cozy and clean place, friendly hosts, and a good breakfast. Would stay again.

Next time we look for a decent hotel even if it further away. Positive: Location is good, walking distance to everything, plenty of cafes, restaurants, shops around and the view of the sea from the top of the cliff is great. Negative: We could not find the location, the instructions were unclear. The arrangement for the parking was misleading, support was available on the phone only and the lady had no idea about the facility, had to contact the owner and then get back to us. We were misled and not allowed to get the parking card (which is paid for) when we arrived (2-3 hours before check-in). So we had to park on 'pay and display' first, then find our way to the accommodation and get the parking card. We were very much encouraged to pay additionally for early check-in, although we just asked for a parking card. Parking - is quite hard to find a space, so it might take a while before you find where to park and won't be close to your accommodation. There is no breakfast, luckily plenty of options nearby. We stayed 2 nights, 3 days - all this time trash was in the room, wet towels, etc.