Host & Stay | Fly Away at Ruby — Guest Reviews

Beautiful place to stay excellent location, sea view from living room. Positive: Good location clean and modern warm comfortable and clean Negative: A free issues with the bathroom radiator fixings need attention,plus a wall fixing in the bathroom. Picture in the hall randomly fell off. A few more fixings that need attention like tops stair light. We had to use our phone torches to get down stairs Exposed electrics when you walk in. Stairs up to where we were staying. Neighbour upstairs noisy doing his own DIY plus strange smell on an evening coming from upstairs. Not a good example for my 11 year old son.

Great location for the beach Positive: Great location, just a few minute walk from the beach. The apartment was spacious, modern and had a good size kitchen. Immaculate bathroom with a big shower. Great value for money, there were only two of us but there was a separate room with bunk beds if you're a family. Also has a sea view from the window seat. Negative: A bit more thought could have gone into making the apartment more practical, for instance, there's no doormat so we struggled to keep the carpet clean after coming back with sandy/muddy boots. Also the kitchen utensils, pots and pans could do with replacing, oven gloves were filthy and could easily be washed or replaced, and the frying pan was chipping away. Some cleaning was also missed, a few cobwebs here and there, and there was a small dead fly on a fridge shelf.

Good points, the location was excellent and your able to see the sea from the bay window . Very handy for the shops and supermarket 5 minutes from apartment. The listing was extremely accurate the apartment it’s self was very clean ,modern and well equipped . Bad points , the apartment is located on the first floor and the apartments above and below are a building site . Front door dirty and weathered and hall way had many exposed wires and gauges , hall way and approach was dusty and the hall way light is on a timer and ran out by the time we got to our floor as our landing light didn’t work it was very dark on leaving , and entering the apartment,children’s bunk bed mattress were very thin with uncomfortable springs , kitchen amenities spotless, spoilt by scratched and scraped pans and one oven tray dirty . Views a to rear chaotic.

It was a great location and the front room was lovely; beautifully decorated, lovely view and perfectly clean. Whole appartment was spotless when we arrived, which was great. It was fine as a base for a couple of nights but wouldn’t work as a week-long stay for a family very well as the kitchen isn’t equipped for making meals and the seating for eating is too small for two adults and two children. There is no washing machine or anywhere to hang wet beach clothes. Other aspects that would benefit from attending to is that the main bedroom only has a lamp and table on one side of the bed, and no chest of drawers; the bathroom door has no lock and doesn’t really close; paintwork on some walls a bit scuffed and shabby; and the hallway is very tired and a little off-putting. I also feel charging a £10 fee for holding the deposit is unfair. To sum up, location great, cleanliness perfect, but deposit is steep for quite a budget-seeming place.

Great location, lovely apartment - would benefit from a few improvements Positive: The location is great and the apartment itself is really nice. Had everything you needed from a furnishing point of view. Negative: The entrance (communal) is bleak. It’s filthy and gives a terrible first impression. Also, the mattresses on the bunk beds are so bad, the children had to sleep on top of the duvets. Also, the main bed is 2 mattresses on a double bed frame which isn’t ideal. If these things could be changed it would definitely improve overall stay

We absolutely loved our stay and will definitely be returning. Positive: Beautifully furnished and decorated. Prime location. Well equipped. Clean and comfortable. Negative: Entrance to the property is very unassuming and the ‘lobby’ is a bit grubby. Although this has nothing to do with the greatness of the property, it doesn’t do it justice. The child lock on the window in the second bedroom means that you can only open the window in that room slightly, which means the room gets rather hot.

Our first impressions weren’t great as the entrance and shared hallway need a lot of attention but once in the apartment it was ok. The kitchen was well appointed, the double bed was comfortable and the living room was spacious but the kids said the bunk beds were uncomfortable and the windows at the front were filthy. Overall it was ok but with a little attention it could be great

As a family of 3 (with a 2 year old), we loved our stay at Fly Away @ Ruby! Host & Stay were very proactive and responsive with communication leading up to our stay and we’re very helpful upon check-in. Finding the location was easy and it was easy to find parking on the street. Our first impression of the the exterior and shared hallway of the flat were not that great to be honest. The door could do with a kick of paint and the dimly lit hallway before you get into the flat had exposed electrical fuse boxes and didn’t come across as well loved. The interior of the flat was well furnished, a cute little kitchen worked well for a small family, the bathroom was very nice, however we noticed that throughout, there was a fair amount of scuffs on the walls with paint missing in some parts and marks on others. But this didn’t hamper our experience. The area was lovely, the beach and funicular was very close and great access to surrounding areas such as Staithes and Whitby.

Great property, well kitted out for the family. Quick access to the centre of Saltburn and beach.

Perfect beach location. Beautiful apartment. Positive: Location was amazing! Apartment was huge and well decorated. Beds were comfy. Everything well looked after and working. Negative: The front door looks a mess- our heart dropped when we seen it. Luckily the interior was perfect! A fresh lick of paint would help with a first impressions. The hall way leading up to the apartment was pitch black. Could not find a light switch, would recommend some glow in the dark signs or motion lighting - especially if there was a fire. The place was red hot and we were unable to open any windows as they were all bottom opening with no security stop - we have a toddler with us so not worth the risk. The roller blinds were nice but would be better to have blackout ones specifically in the childrens room in summer. We had to hoover on arrival! Looks like the last occupier had a white fury friend with them. My little boy was pulling dog hairs out of his mouth. So found the henry and went round the place again. We were there to attend a wedding at Rushpool hall. Not 1 room had a long length mirror in it!! Not ideal for getting ready, sat on the floor with a tiny bathroom mirror trying to do your hair. And not able to check your outfit out before you leave. One in the bedroom and hall way would be ideal.

not impressed with host and stay Positive: location and decor Negative: the light in the hallway and stairs did not work which was extremely dangerous with a baby

The perfect getaway in North Yorkshire Positive: Location was great and its a great place to stay for a quick getaway. Comfy and cozy little flat, perfect for a group of friends wanting to hang out and chill Negative: all was good

Good base wouldn’t stay again though Positive: Inside the property was fine Negative: When we arrived at the property the outside was not nice at all not welcoming pots full of cigarettes weeds and the first night the flat above played loud music we were looking for somewhere else to stay 2 nd night was fine the hall way is dark and dirty although the flat itself was clean

Positive: Location Excellent, so close to sea front, shops and places to eat and drink. Decor of flat is nice, fairly clean and lots of space. Negative: Damp smell in bathroom (something is going on behind the tiles and shower tray) Damp in kitchen and bedroom Shared front door and hallway with two other privately owned flats. Front door grotty, dirty slabs, weeds all over. Not a good first impression, Hallway is awful, dirty and urgently needs a makeover. None of this is mentioned in advert. Owner of flat above smokes weed and cooks bacon in the middle of the night! These smells comes in via the door which is just a standard interior door.

Nice for a short break. Value for money. Positive: Clean, comfortable, cosy. Beds very comfortable. Bed linen and towels were excellent. Very nicely decorated and furnished. Parking was easy and free. Negative: The entrance and communal staircase were dirty and very shabby - not at all welcoming. Used cigarette butt ends left at the doorway.

Positive: not applicable Negative: nothing

Really nice apartment. Shame about the entrance Positive: It was clean, comfortable and central Negative: The entrance and stairs were pretty grim. Dirty and unkempt.

Positive: The apartment had everything we needed for a short stay , it was spotless on arrival & self check in was easy. There was more than enough towels Negative: The only thing is that on arrival the outside front of the building is untidy

Had a fantastic time with my family, really enjoyed the locality to the beach and the Price was brilliant. The apartment itself, once you were in the flat, was lovely. Would recommend!

Positive: Clean comfortable apartment well equipped little extras tea coffee milk in fridge Negative: Don't know who owns the building could do with a bit of tiding up at front and entrance hall if you where booking based on first impressions it might put some people off but must stress the apartment was lovely

Very pleasant stay Positive: The property was in a nice location. We were able to park right outside (free). The apartment was spacious, well decorated and the kitchen very modern and well equipped. The bathroom was modern with a very good shower. The black flannels provided in order not to stain white towels with makeup was an excellent addition Negative: A fixed mirror above the bathroom sink would be very useful. There was a leak from the washbasin which sent water into the bathroom cabinet and onto the floor. Fortunately we hadn't put anything in the cupboard. This leak has obviously been there awhile.

Positive: The flat had everything needed. All very nicely furnished. The tea bags and milk were very welcome. Negative: The shared entrance to the flat is rather run down and the outside could do with a tidy up.

Fantastic location for family holiday Positive: Well equipped kitchen. Excellent location, within sight of the sea and easy reach of town centre. Negative: Seating in the living room was limited. Our kids were happy Saturday in the floor but not ideal if travelling as four adults

The apartment is in a great location, within easy walking distance to the beach and town. The photos and description were very accurate, it is a nice, newly renovated apartment. The kitchen had everything we needed, the shower was very good and the lounge was comfortable. Our only complaint is that the bed in the bigger bedroom wasn't very comfortable, it was 2 mattress put together and so dipped in the middle. There were only the 2 of us, so we slept in the second bedroom after the first night.

Everything we needed it to be Positive: Location

Fantastic apartment loved every minute of my stay Positive: I loved everything about this property it was very clean it had everything you could possibly need, the location is great I would highly recommend this property to anyone Negative: The outside and the communal area could do with some tlc

Nice weekend stay Positive: Great location for the promenade and local centre.The apartment was well presented and fully equipped. Beds were comfortable. Negative: Parking space is not guaranteed but able to.park fairly easily.

A great short staycation Positive: Clean, easy access, comfortable beds and close to the beach Negative: Access to the property could do with cleaning/renovation

Lovely location, clean and tidy. Positive: Have stayed twice now. Comfy beds, nice facilities. Coffee pods nice surprise. Black flannels in bathroom for makeup and tan a great idea. Negative: TV could be bigger in front room, ideally replace for a smart TV as had issues with firestick not getting enough power from USB connection.

Great location and good value, could do with a small bit of work, looks like above the tv there is a leak and paint bubbling but all in all top location👌

Lovely winter stay Positive: Really comfy beds, well equipped...Great location. Negative: Heating wasn't on when we arrived and it was freezing. Outside of house and hallway up to flat needs work!

Great flat, all the facilities we needed and ideal location for the town centre and the beach. A bonus to see the sea from the lounge!

Enjoyed stay Positive: Once inside the apartment it a was clean and welcoming Negative: The entrance and stairs leading to apartment was in need of complete upgrade decoration

Very enjoyable comfortable, clean. Would highly recommend Negative: Lighting in bedroom poor. Lack of full length mirror. Instruction lacking on how to operate the heating system.

Brian Positive: Lovely accommodation, great location

We have just had a break away at this lovely flat. It was very clean, perfect location and had everything we needed. Lovely decor. Others have said the hallway and front door looks tired and worn. It’s really not that bad, don’t let it put you off. Hosts are really helpful too. Highly recommend.

Positive: the location, the cleanliness and the facilities Negative: the beds were not comfortable.

Excellent stay. Would certainly use the apartment again. Positive: Great location a few minutes walk from the beach, shops, bars and restaurants. Negative: The apartment was on the first floor, the steps to which were dimly lit. No obvious light switch.

A gem Positive: Lovely apartment, and super super comfy mattress

Underwhelming flat, great location Positive: Location excellent. 2 min walk to beach. 5 mins to shops Nicely furnished Good size TV Thick fluffy towels Crisp white bedding Negative: The building is being renovated, so overall appearance was more like student digs than holiday home. Once in the apartment, it was fine. Lights in the communal area didn't work. The double bed was made up of two singles that had a ridge you fell down in the centre. There was a distinct damp/musty smell within the apartment. The door to the bathroom was broken and hard to open. I have reported all the above to host and stay, so hopefully, it will get sorted out.

Lovely apartment on a perfect location beyween the beach and the shops.

I would like to thank the staff who prepared for our stay there as the flat itself was immaculate and they were lovely w Positive: The flat was very clean, comfortable and the addition of milk in the fridge was a very welcome and appreciated touch. The property was central to everywhere we needed to be and we were able to park outside the property which was an added bonus. Negative: The entrance and staircase. I am sure it is in a period of decoration but it looked unkempt with lots of dust on the stair rails. Very different to the flat itself and when we first entered was a little alarming as to what we would find during our stay.

Fabulous location and nice flat. Positive: Great location. Well equipped, clean and nicely decorated. Negative: Lower bunk bed very uncomfortable. Springs coming through mattress.

Nice flat in a good location - with free on street parking outside.

Great apartment in perfect location.

Comfortable place with a very good location close to the beach.

Nice relaxing short break Positive: Good location Well equipped

Very comfortable place to stay in a quiet location. Great sea view from the window seat.

Great apartment for a short stay. Less than a minute to the sea front and plenty of free parking. Lovely decor, could just do with another sofa and maybe a foot poof in the living room to make it more comfy for lounging.

Great location crappy mattress The outside of the property looks quite run down, but the actual apartment itself is beautiful. I could not fault the cleanliness, the beautiful bedlinen and fresh towels, but the bed itself was very uncomfortable and sagged, which made for an unpleasant night sleep. I ended up sleeping on the sofa! We were left no soap or shampoo as advertised, no washing up liquid, although we were left dishwasher tablets for a non-existent dishwasher!! Annoying as had to go out and buy these things. Really close to everything shops, beach and very quiet. Just sad about the bed situation as lack of sleep spoilt our two night break.

Lovely stay.

Very well appointed & equipped Airbnb. Good linens and kitchen had everything we needed - nice touch to leave coffee pods thank you. Nice decor throughout Easy to deal with host.

Very good house

lovely relaxing holiday with a sea view. Positive: beautiful apartment in perfect location , equipped well with essentials , very warm and clean , really enjoyed our stay.

Was okay for what we need it for the place was clean and tidy good communication. Thankyou

Great location and really nice accommodation

We had a quiet week here enjoying the air and the sea.

We spent 3 lovely nights in this flat, absolutely perfect location for the beach and the shops. Really quiet. Easy on street parking, no restrictions. Well presented, lovely living room with a sea view from the bay window. Comfy bed. We'd love to stay again. I have let the hosts know that they need more mirrors in the house, currently only one in the double bedroom. Possibly the TV needs to be a smart TV but not an issue for us. Great stay, thank you.

Lovely, spacious apartment. Spotlessly clean and great for a one night stop en route to next holiday location. Loved it being so central to the town centre and close to the sea. Would recommend to others.

Good size apartment, clean and nicely furnished. No mirror in bathroom, only mirror in apartment is on bedroom wall but inappropriately placed. Sink in bathroom very high. The communal hallway is dirty, dark and smells, gives bad impression for apartment.Compared to other places ive stayed in Saltburn this is not value for money.

Ruby review Positive experience on the whole. Lacked mirrors-bathroom/lounge. Great kitchen contents. Would definitely use again

We had a wonderful time at this spacious, charming and simply beautiful apartment. Located on a very quiet street yet super close to everything that the lovey Saltburn has to offer. Highly recommend!

Had a short stay here and the place was just great . All amenities were here and attention to detail and cleanliness was excellent. You can hear the sea from the windows and it’s a stones throw away from the beach which is sandy and clean . Will definitely be back . Thanks for a lovely break . Jill

Great stay at Fly Away @ Ruby. Lovely flat, nice modern decor, well equipped and nice to see the sea from the lounge bay window. Very central location, few minutes walk to the beach, shops, restaurants and bars. Saltburn is a lovely seaside spot with lots to see and do and would recommend a visit and a stay at Fly Away @ Ruby.

Great place to stay Positive: Location was good, decor was nice, clean throughout including pots/pans/bowls etc. Keys were easy to collect and lock back in. Customer service at Host and Stay is pretty good and I've stayed with them a few times and never had too many issues.

Lovely flat - clean and well kitted out. We had a great weekend and kids enjoyed the beach and arcade in Saltburn

Excellent stay, highly recommend and would stay again

Great place just a couple of minutes walk from the beach. Close to amenities such as restaurants and shops. Had no problem finding a parking space nearby. The flat itself is very quiet, with almost no noise from adjoining flats or the street. The place was very clean, with plenty of utensils for use in the kitchen. The flat did get very hot, but I imagine there is little that could be done to control this considering the building. A larger mirror in the bathroom would be a great addition as the lighting in the main bedroom is a little dark. Overall, a great place and would happily stay again.

Myself, partner & 2 young children stayed for a couple of nights to enjoy the beach & lovely sunny weather, it was PERFECT for what we needed. Beds were extremely comfortable & the children enjoyed the bunk beds, also plenty of space to hang our clothes. Kitchen had everything we needed to prepare our own food as well as leaving us a small milk in the fridge upon arrival which was perfect to make myself a cup of tea before heading to the local sainsburys which is just at the end of the road & right by the station. Lovely large shower with plenty of towels provided. Living room was very cosy the children enjoyed sitting on the very soft rug when watching CBeebies in the morning, very homely. & finally I just want to say how nice it was to be able to sit on the window seat in the living room and see the SEA. Such a lovely bonus. We all slept well a very quiet street considering how well located it is. Thank you for having us!

Great location and extremely clean!

Lovely apartment very close to the beach. Well equipped with the essentials.

I came on a weekend trip with my mum and 2 kids (2.5 yo and 6mo). The apartment is absolutely perfect. Super super clean. All on one floor with only 3 steps towards the kitchen so v kid friendly. If ever back in Saltburn I will stay here again. Thank you so much.

Positive: Fantastic location and well presented interior. Lovely sea view from the living room window. Negative: Double bed was 2 singles pushed together which was not the most comfortable.

Perfect location, apartment has everything you need for you break away

beautiful appartment with a lovely little window view of the sea. comfortable, well equipped and great value for money.

Fantastic location and great apartment

Amazing place great location

Ruby, A wonderful place to stay Whilst I would not agree with the description of Ruby as 'luxury' it was a delight, thought and care had gone into the place to make sure guests have a nice home to stay in. We would happily come and stay there again as it's perfect, well placed for beach, shops and amenities.

One night stop over Excellently located property & very comfortable for our 1 night stop over.

Negative: There could have been a better mirror in the bathroom and a few clocks on the walls.

We honestly couldn’t have asked for better. Great location with free parking outside and only a 5 min walk to the beach or town. Decor inside is really nice, beds were comfy, shower great after a day on the beach, kitchen really well equipped and stocked up with tea and fancy coffee making facilities. It’s no wonder this provider is successful, as if all their properties are done to the same standard, then we’d happily try them all out! Thank you STAY.

Brilliant location ,however dealing with addon companies as above. Negative: the bombardment of emails from what I only can say should be from" Booking.com" then" Stay north Yorkshire" or from "superhog" who I'm I responding to? the emails amounted to 21 and two text messages. I only wanted a two night stay.

Brilliant saltburn bolt hole! Gorgeous decor and very clean and well equipped, fantastic location too! Would definitely recommend!!

Positive: It’s location and cleanliness.

There was everything that you could need for a lovely break . We ate out every-night but would have loved to cook a meal in the lovely kitchen! Great location too just a short walk to the seafront with lots of lovely walks nearby too.

Positive: Modern decor and very clean Negative: Lounge window wouldn’t close properly