Host & Stay | Exchange Street Living — Guest Reviews

Great stay, fantastic location in the centre of Liverpool! The place was clean and accommodated 10 people with ease.

Katastrofa! Positive: Ništa, teška katastrofa. Negative: When booking this accommodation, we fought for three days about paying the facility, because the payment is not made through booking, but directly through one of their almost fake pages, which rejects whatever cards you enter. In the end, we barely managed to pay through Revolut. Arriving at the accommodation was a complete disappointment. From the floors, bathrooms, to the rooms and dishes, everything was extremely dirty. Leftover food next to the bed on the carpet. The sofas that are extendable (3 pieces) are just right for one adult or two children, not at all for two adults as we were told by the accommodation. So the accommodation is for 7 people, not 10. There also was’t enough bed linen for all beds. We asked Host to bring more, but they didn’t. From the moment we arrived at the accommodation, we saw that something was wrong with the heating. We had no central heating or hot water until 10 in the evening. We called the host several times and sent messages and e-mails, but in vain because it is an agency that holds several properties for rent. It was only with the help of Booking that we were able to get in touch in the evening, so that the repairman would come and fix the problem. 10 people per winter in Liverpool without heating and hot water, a serious disaster. Entering the building is extremely difficult and complicated. The location is close to the center, but the neighborhood is extremely bad, the constant arrivals of the police at night to the building (probably because of drugs and violence) did not give us peace at night. Avoid this accommodation and other accommodation of this host because this is not normal.

O apto acomoda bem 10 pessoas. Amplo e com bons banheiros. A cozinha deixou a desejar, as louças estavam guardadas sujas e não havia esponja para lavar louça disponível. O que precisa melhorar muito é a comunicação e a instrução para o check in. O grupo ficou 10 minutos do lado de fora no frio congelante, sem resposta nenhuma do anfitriao Charlie. Só consegui entrar no apartamento depois de uma ligação para a administradora, pedindo as instruções. Você precisa falar inglês fluente e ter um celular habilitado para fazer ligações internacionais para entender as instruções e conseguir entrar no prédio.

all 5 of us had a great weekend, no complaints about our appartment. The accommodation exceeded our expectations! Bright, airey, cosy appartment with everything we needed for weekend. Location was perfect...walking distance from restaurants, bars, local landmarks and fantastic walks along seafront.

This was a lovely apartment that me and my group of friends stayed in. Great location , right in the center and good for the price. Only issues we came across were that none of the sofa beds were made even though we expected these to already be done. Some of the bedsheets were a little bit dirty , but once we told the host they replied straight away and they provided us with clean ones. Very responsive host , very helpful:)

Great apartment in a fantastic location. Communications were good throughout with host. Good shower, and facilities. Only downside was one of the sofa beds wasn’t very comfortable, and the curtains didn’t cover the windows in the living room, so wasn’t the best nights sleep for the two of us in there. Other than that, we loved it. Would stay again if those small issues were resolved. Thank you 🙂

Terrible mold in one of the bathrooms. Some windows painted shut while others didn’t function correctly or stay open. Shabby sofa bed that repeatedly had the back fall off. Broken decor/ mirror. Decent kitchen and good location.

Negative: We booked this apartment for a special occasion trip from Newcastle to Liverpool as it was advertised as suitable for 10 guests. Unfortunately, at no point during our three-night stay was the property actually capable of accommodating 10 people as advertised. On the morning of check-in, we were informed that several of the beds were unusable, which gave us no realistic opportunity to find alternative accommodation for a group of 10 in Liverpool city centre over a weekend. When we arrived, three sofa beds were broken and one guest was provided with an air bed instead of a proper bed. On the first night, only four guests had proper sleeping arrangements. Two replacement sofa beds were eventually brought in on the second day, but one sofa bed remained broken for the rest of the stay, meaning not all guests ever had suitable beds. A large part of the second day of our trip was also spent waiting in the apartment for multiple maintenance workers to remove broken furniture and bring replacement sofa beds. This significantly disrupted what was meant to be a special occasion weekend. To make matters worse, on the final day a radiator leaked and flooded the living room while guests were still sleeping on the broken sofa bed in that area. The most frustrating part was learning from one of the maintenance workers that the air bed had already been placed in the apartment the previous week, suggesting the host was aware of the issues before our arrival but chose not to properly resolve them before our stay. The location was good, but overall the apartment was not as advertised and the issues throughout the stay significantly affected our trip.

10/10 experience

Great location

Positive: Cancelled our booking 30 mins before check out leaving us stranded with no where to stay

do not stay here! it says sleeps 10 but all 3 sofa beds were broke beyond use! the hot water is only enough for 2 people's showers, broken mirror in living room and broken curtains which do not cover windows in living room. would not recommend to anyone! 0/10

Absolutely Disgusting, Terrible host. Totally unhelpful and awful customer service.

Not pleasant at all. Luckily was only a place to sleep and didn’t spend too much time there Positive: Size of the living area and correct amount of beds Negative: No heating, had no hot water so had to have a cold shower. pull out bed in living room was broke and uncontrollable and so was the one in the bedroom. The pull out bed in the bedroom was pulled out but bed was not made. All the cushions on the sofa had stains on them. The mirror in the living area was cracked and so was the window in one of the bedrooms. The radiator in the living area had come off the wall and was leant against the wall leaking water. The fridge wasn’t switched on and the freezer draws were filled with water

Great apartment close to city centre

Thanks for the great stay

Iv left a message of what I thought to the property owner. In one word I’d describe as disappointing.

Great place to stay couldn’t ask for more

Spacious living area!

Very nice apartment

Great stay Positive: Spacious and clean. Beds were comfy. Great location Negative: Don’t be put off by the front door of the building.

lovely apartment.... but.....

Excellent location, nice place and close to shops, restaurant and pubs

Great location. Great place. Great host.

Perfect location for a weekend stay in the city. Kitchen etc fairly basic but plenty of space in the rooms. Waxth out for the sublight in the living room first thing in the morning... the curtains don't stand a chance. BLINDED

What a beautiful spacious apartment. With my regular visits to Liverpool I’d book this apartment without hesitation. Well maintained, clean and stunning.

Brilliant.will be back Positive: Location. Size. Facilities Negative: Door slightly difficult to access

Clean and quiet area

large centrally located apartment, close to all the lively Liverpool nightlife. Easy check in and on street parking outside.

The location of the place was great. easy to get around and close to everything. The host was very responsive and very helpful. I would definitely stay here again.

This property was exactly as described on the listing. It was tidy and was very spacious. Well worth the money paid for it. Would stay here again if the opportunity arose.

Was very clean and tidy and the place looked amazing. Definitely recommend.

Good experience all in all. Although was missing a set of bedding for the pull out bed in the living room which meant we had to make do with what we had. Also, the couch in the living room and radiator in the en suite bathroom were damaged when we arrived. A lack of some essentials like toilet paper and hot water were also disappointing.

The apartment is in a fantastic location, very close to the bars, restaurants and shops and walking distance to all. Unfortunately our stay wasn’t as positive as we’d hoped due to a number of reasons - largely the maintenance of the property. There were shards of glass all over the floor which resulted in two people experiencing cuts in their feet (the second after an additional clean had been arranged) and one in a guest’s finger. Whilst the host was helpful and responsive to arranging an additional clean, unfortunately it appeared ineffective as there was still glass in the property. The curtains on the windows in the main living area and bedroom were also totally unfit for purpose and offered no privacy or shade as they didn’t fit the window size and most were only hung in one small place. Finally, the radiator in the ensuite bathroom has been fixed so poorly to the wall that it fell off (whilst hot) and landed on one of our guests whilst she was on the toilet.

Excellent place, very roomy and comfortable. Located within walking distance to great restaurants and pubs. Definitely would be back

Week-end à Liverpool Positive: La grande pièce lumineuse et les chambres Negative: C'est trop cher pour le service et les équipements, la télévision ne fonctionne pas, les rideaux du salon sont décrochés sur les côtes, pas de produit vaisselle et vaisselle sale. Pas d'huile, vinaigre...dessous de plat...et matelas du canapé lit taché ! Et surtout difficile d'accéder au logement avec le code porte électronique qui fonctionne mal ! On est resté à la porte 15 minutes en arrivant.

Place was actually very good and in a great location; close to the main places to be. Only downside was that getting into the actual place was like fighting a level 70 Rayquaza on in the Sky Tower with only a level 38 Torkoal that knows smokescreen and body slam only.

The flat was beautiful, spacious, and in a great location. We had the best International BeatleWeek thanks to the perfect spot. It’ll be where I’ll stay when I visit Liverpool.

Place was at a very good location, and rooms were great. If You get the hold of the host, then they reacted and managed to work with smaller problems. Washing machine stayed unsolved, but hopefully before next quests it will be fine. One thing I did not like was paying extra fee (insurance) separately from booking. Dear Host, add this to the price! really, this came at the really bad time, where my internet wasn't available and if that would have happened in the middle of the night, then we would be sleeping on the street. Also telephone number thing was not good, and to get touch through that was not easy. messages was little better. If everything works, then it was nice and roomy place to stay and good location

Great place, I’m a great location. The front door was a little confusing to get into to begin with but once we worked it out all was fine. There wasn’t any hot water, however not sure if we missed instructions on how to use this. As we weren’t in the apartment for very long we didn’t make an effort to find information on it. Host was very responsive and helpful though 😊

Good stay!