Host & Stay | GRE06 Deneb Lodge — Guest Reviews

Clean lodge, dirty outside! Positive: The site was really lovely and clean and the inside of the lodge was clean and spacious, very impressed. Negative: We were very disappointed upon a closer look at the decking which was green with mould and it hadn't been swept before we got there. There were lots of cobwebs all over the outside and the hot tub had dirt in the bottom, making me think the water hadn't been changed since before the last visitors. There was also a bottle of water with cigarette ends under one of the chairs and a child's t-shirt and socks around the hot tub. Attention to detail seems to be lacking. Don't be fooled be the bottle of prosecco in the pictures, 'cos it ain't there'. It is overpriced for what you get (or don't).

Fantastic stay Positive: We loved everything! There was nothing to fault at all. We like the fact there was an ironing board and iron. Washer/dryer. Hair dryer. Two bathrooms. One with a bath/shower and the other with a giant double shower. The kitchen was beautiful. Fully stocked with pans, plates, glasses, egg cups, etc. Other than stocking up on food, we went for nothing. The hot tub was perfect. The park itself was very quiet. I loved seeing the little rabbits running around early in the morning. Negative: The only thing we didn't like was having to come home, oh and no mop and bucket. Only because we like to make sure we clean properly before we leave. Other than that, everything was perfect.

Poor communication and bad housekeeping Positive: On the positive side the lodge is beautiful and the park is lovely and well kept but sorry based on the negatives I have listed I would not return and would not recommend this lodge Negative: Basic items that should be provided in the lodge were missing . I have stayed in many lodges and air bnbs and never been provided with absolutely nothing before!! No Shower gel No soap No Dish cloth No Tea towel No bin bags No hand towels No washing up sponge 1 toilet roll Nothing to clean with No disinfectant Wouldn’t it be a good idea to leave at least some cleaning items so we can keep the lodge clean? Had to sweep patio by hot tub before use Light round hot tub doesn’t come on, sat in darkness! No instructions on how to use hot tub or any appliances or heating , found there was a smart thermostat in bedroom behind tele else would have been freezing in the evening Late replies to messages and emails No check in info until 2 hours before had to phone twice for this detail Dirty sheets stains/blood stain on single bed , couldn’t be used, disgusting and smelt (Lucky that there was only 3 of us that the dirty sheets didn’t need to be slept on as no one came to change them ) Poor communication/no answers to messages and emails