Host & Stay - Apartment 2, Upton House — Guest Reviews

Thank you Host & Stay, we had a great time during our long stay at the accommodation. Great response and solution to immediate problems. A walkable distance to the city center.

I really enjoyed my stay at this BnB! The place was clean, comfortable, and exactly as described. Even though the host wasn’t physically present, they provided very clear instructions and made sure I knew how to reach them if I needed any help. Everything was well organized, which made my stay smooth and stress-free. I’d happily recommend this BnB to anyone looking for a cozy and convenient place to stay.

DO. NOT. BOOK. THIS. PLACE! I HAVE NEVER LEFT A NEGATIVE REVIEW ON AIRBNB OR ANY OTHER PLATFORM, BUT THIS EXPERIENCE WAS SEVERE ENOUGH THAT I FEEL COMPELLED TO WARN OTHERS. I booked this property for three weeks but had to leave after just four nights. From the moment I arrived, there was a persistent, horrible smell throughout the flat. Then came the infestation of flies. Despite repeatedly cleaning, using bug spray, and ensuring there was no food waste or other obvious cause, the problem continued and worsened. I contacted the property managers about the issue, but they consistently said they would defer to the owners and never treated the matter as urgent. I eventually escalated the matter to Airbnb and provided photographs and videos documenting the conditions. After reviewing the evidence, Airbnb terminated the remainder of my booking. Looking at the most recent reviews, I can see my situation was not a one off at all.

Main entrance door handle was completely broken off aswell as rubbish everywhere. Our room door key was attached to a metal wire in the lockbox meaning you couldn’t actually take it off? And of course to lock the door from the inside you need the key as there’s no buttons or thumb turn, therefore you can not lock the door and had to leave it unlocked for anyone to just open whenever. Customer service was rude, pretty sure we weren’t even speaking to the actual person, we’re just told constantly that maintenance will be noted? Wouldn’t recommend, not worth it at all.

Very disappointing experience. I booked this apartment for one week, but I had to leave after only two days because of the poor cleanliness and bad smell. When I checked in, the apartment was very dirty. The pillow covers, bed sheets, and floor were dirty, the bathroom bin had not been cleaned, and there was a very bad smell throughout the entire apartment. I contacted the host/property and explained the situation. They told me they would send a housekeeper, but nobody came. I had to leave and pay extra to stay at a hotel. The next day, I contacted them again and was told that someone would come to clean, but again nobody came. Because the problem was not resolved, I checked out after two days instead of staying for the full week. I would not recommend this apartment to anyone. If cleanliness and a pleasant place to stay are important to you, I strongly recommend looking elsewhere.

We enjoyed our stay

Had a lovely stay in Northampton. Will definitely stay again. Thank you

Positive: Lovely apartment. Close to town and an easy 25 minute walk to the train station. I based myself here to attend Silverstone F1 weekend and it was perfect

O local é muito bonito, tranquilo e reservado, oferecendo bastante privacidade. Há estacionamento bem em frente, o que facilitou bastante, e fica relativamente perto do centro. Durante toda a estadia o ambiente foi silencioso, sem bagunça, com tudo muito respeitoso e organizado. O espaço corresponde exatamente às fotos, estava tudo muito limpo, e o anfitrião sempre respondeu rapidamente às mensagens. Tivemos uma ótima experiência.

⸻ We stayed at this Airbnb with the intention of spending two weeks, but unfortunately had to leave after just two nights due to a major issue with the heating. The boiler was not working, and the apartment was extremely cold and uncomfortable. While the management team was responsive and communicated with us regularly, the problem was not resolved during our stay. After two nights without heat, it became clear that the situation would not be fixed, and we had no choice but to move out early. This was very disappointing, as it significantly disrupted our plans. Reliable heating is essential, especially in colder weather.

regretted it for the most part not worth the money i paid. didn’t get the room i paid for Positive: stylish little flat nice bathroom Negative: parking charges were absurd 10£ for 4 hours!! longest was 12 hours at 12£ heating did not work. no matter what we did. flat was freezing at 15 degrees through the night and day. towels were washed but stained heavily. cleaning supplies were non existent didn’t even have liquid. master bed was horrible. it was clearly two single beds joined together. middle was rock hard and uncomfortable. creaked too much and was too springy. the door to the apartment is unreasonably hard to open and required significant strength as a disabled person this was very difficult each time i wanted to enter or leave the premises. shower head was broken and didn’t spray water correctly. didn’t get my room that i paid for instead another flat. it was clear it was a double booking as people were staying there. coat rack was fully broken and fell towards me when entering the home

I had a great stay. The place was clean, comfortable, and in a very convenient location near the hospital, with shops nearby. The host was responsive and helpful throughout. Would definitely recommend.

Apartment was clean and tidy, and was well maintained

Cold Negative: No heating. The customer service was very poor over the lack of heating . Lots of talking and no action over 3 hours. Then when I’m told it will be resolved the next day and I will be told the outcome I did not get a call or message until 18.45 on the day I had left the property. So totally pointless 24 to 32 hours late !

Very well located

Positive: Apartamento super aconchegante....e a localização ótima. Negative: Oque mais incomodou é que as instalações não estavam pronta para o hóspede tive que mandar ms toda hora par o anfitrião para resolver... mas deu tudo certo

A good place to stay in a calm neighbourhood

Apartamento bonito moderno confortável Ambiente tranquilo Recomendo

Looked exactly like the photos, very modern interior and nice furnishings. Felt comfortable and at home. One thing I would say could improve that although there is parking on site, it’s very expensive at £20 a day, if a parking permit could be provided or parking at a cheaper rate would be preferred.

Disappointing - check in delayed 4 hours, smelled of cigarettes and poor communication Positive: Location and facilities were as advertised. Plenty of cooking equipment which was in good condition. Large fridge freezer, hob/oven and washing machine all working well and new and clean Negative: Check in was from 4pm, I arrived at 4:20 to find that the property was only half cleaned with the linen not changed yet. There was also a very strong smell of cigarette smoke. I rang customer service who responded quickly and advised that the cleaner was running behind due to a previous late checkout but was just in the car park collecting supplies from a car- this was not true as the cleaner was using a van which was not present in the car park. I was advised this would be completed quickly so I left the property, and was told I would be called when the cleaner was done. I received no phone call by 8pm so returned assuming the call had been forgotten- instead I met the cleaner just finishing the cleaning at that point. The smell of cigarette smoke was just as strong. I reported this again via the chat and the host responded that they would try to resolve this the next day. No effort was made to do so, and I received no further communication regarding the smoke for the next 4 days. On this basis I requested that the £50 cleaning fee be refunded. This was not acknowledged and I have not had any further apologies, solutions or compensation regarding the poor experience.

Was a really nice apartment not far from town centre

I had an amazing stay at this property! Everything was exactly as described (if not better), and the space was clean, comfortable, and beautifully maintained. The host was incredibly responsive and made sure we had everything we needed for a great visit. The location was perfect — quiet and relaxing but still super a close walk to Edgartown center. I would stay here again in a heartbeat and highly recommend to anyone looking for the perfect MV getaway!!

amazing

Perfect location, easy access to major road networks and very comfortable apartment Positive: Lovely interiors and very clean.

Terrible customer service - unsatisfactory level of customer service and lack of comms. Positive: It was clean and had fresh decor and furnishings. Negative: We arrived at Upton House at 10pm at night, which the hosts were aware of, to find the key code given was incorrect and we couldn’t get into the apartment. I contacted the phone number for it initially to go unanswered. Finally we got through to be told repeatedly us not being able to get access to the key was “user error”. They finally accepted there might be a chance the code wasn’t right to ring us back another 10 mins later to give us a different code, which worked. No apology. Given at this point it was nearly 11pm we were relieved to be inside only to then find the temperature in the apartment was at 12 degrees. We adjusted it but it was absolutely freezing and we had to sleep in our clothes to be warm enough. It was horrendous. The following morning I requested a refund and two weeks later after messaging numerous times and being told conflicting information I’m no nearer to getting a resolution. Ultimately, nice apartment but the customer service is terrible. If you don’t want to be left without access and/or freezing and being strung along with lies, find alternative accommodation.

Die Unterkunft war gut, gegen Ende hatte die Heizung teilweise nicht mehr funktioniert und es war kalt. Das Modell mit dem Self Check in war grundsätzlich gut gemeint, jedoch wurde mir der Falsche Coder für die Wohnungstür angegeben, es war schwierig jemanden zu erreichen. Ich habe mich trotzdem sehr wohl gefühlt und die Ausstattung war sehr gut. Vielen Dank.